Service Encounter business diagram

Elements in a Service Encounter:

Elements in a Service Encounter Customer A The Service Business as a System Other customers Service X Other services Advertising Billing and payment Sales calls Media stories Word-of-mouth comments Random exposures to personnel and facilities Market research studies Contact personnel Physical environment Internal organizational system Visible to customer Not visible to customer Service Business Secondary interactions Direct interactions http://www.drawpack.com your visual business knowledge business diagrams , management models , business graphics , powerpoint templates , business slides , free downloads , business presentations , management glossary

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