Competency GapsService Coordinators :
Competency GapsService Coordinators Better Product Knowledge.
Enhance Communication skills.
More effective organizing skill.
Course Objectives :
Course Objectives To understand the product and the function of each components.
To understand the importance of communication and relationship with service staff.
To recognize the importance of proper planning and jobs allocation.
Course Methodologies :
Course Methodologies Interactive Lecture on product knowledge
Video
Group Discussion
Activities
Team Building
Who shall Benefit from this course :
Who shall Benefit from this course The Service Department
The Service Coordinators
The service Technicians
Course Outline Unit 1 :
Course Outline Unit 1 Product Components and how it works
Objectives:
to acquire basic information of the product.
To identify spare parts used in services.
Content:
Why product knowledge is important?
Introduction to Product Components
Functions of each components
Course Outline Unit 2 :
Course Outline Unit 2 Foster closer relationships with service technicians
Contents:
Develop relationship with service technicians
Mutual respect between management and service technicians
Implement a system that involves service technicians feedback
Slide 9:
MATERIAL HANDLING SYSTEM DRIVE TRAIN ENGINE CHASSIS & BODY ELECTRICAL Lift Truck Components
Slide 10:
Course Summary The Product Knowledge is very important for the service coordinator to improve respond time to service customer
Service Department must have a good working relationship with their technicians to ensure fullest cooperation