logging in or signing up CROSS CULTURAL TRAINING MALAYSIA dradalat Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 761 Category: Education License: All Rights Reserved Like it (1) Dislike it (0) Added: May 05, 2010 This Presentation is Public Favorites: 2 Presentation Description No description available. Comments Posting comment... By: imbam (10 month(s) ago) I am a student. I would like to have a copy of this presentation. Email: imbam1957@gmail.com Regards, cprajah Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript WELCOME!!! : WELCOME!!! CROSS CULTURAL TRAINING : CROSS CULTURAL TRAINING MALAYSIA DR ADALAT KHAN dradalat@gmail.com www.mina.edu.my What do you see? : What do you see? Source: Exploring culture Hofstede et al. 2002 Other people saw… : Other people saw… A woman giving a man money and he’s claiming he wants more A woman trying to bribe a man A woman asking the way and a man orienting her A discussion among friends A violent discussion A quarrel. She has insulted him in some way EVERYONE IS RIGHT! WHY EVERYONE IS RIGHT? : WHY EVERYONE IS RIGHT? Because everyone is looking at the picture from their own cultural lenses. To everyone their culture is the norm. So what? : So what? We need to respect others culture because; Lack of intercultural awareness may: adversely affect relationships lead to long-term misunderstanding and mistrust of another culture result in lost opportunities in business/professional life Slide 7: 7 Notes on Culture There is no “right” or “wrong” or “better” culture – only differences between cultures People think of their culture as the norm Ethnocentrism – belief that one’s culture is superior Sub-cultures, regional differences, individuality CULTURAL DIFFERENCES AND PERCEPTIONS : CULTURAL DIFFERENCES AND PERCEPTIONS Anthropologists discovered that, when faced by interaction that we do not understand, people tend to interpret the others involved as "abnormal", "weird” or "wrong." Awareness of cultural differences and recognizing where cultural differences are at work is the first step toward understanding each other and establishing a positive working environment. Use these differences to challenge your own assumptions. CULTURAL INTELLIGENCE : CULTURAL INTELLIGENCE Cultural intelligence refers to a person’s capability to adapt effectively to new cultural contexts. This definition is not at all at odds with existing definitions of general or cognitive intelligence. Country : Country The Federation of Malaysia comprises Peninsula Malaysia and the states of Sabah and Sarawak on the island of Borneo. MAP OF MALAYSIA : MAP OF MALAYSIA Facts and Climate : Facts and Climate Country Name: State of Malaysia Area: 329,750 sq km(204,445 sq mi) Capital City: Kuala Lumpur (pop 1.2 million) Climate: hot and humid year round Average 90% humidity Population: 27.17 million Religion & Language : Religion & Language Islam is official religion Christianity, Hinduism, Buddhism and Taoism Bahasa Malaysia is national language English, Chinese and Indian dialects Malaysia: behaviors : 14 05/05/2010 Malaysia: behaviors Only do business with people you know No contact between sexes except for handshakes or a “Salam” Use of titles for superiors English is the language of business except for with government officials Making eye contact and being polite Typically O.K. to ask personal questions Appointments are to be scheduled a minimum of 2 weeks in advance Malaysia: expectations : 05/05/2010 15 Malaysia: expectations Establishing a productive business relationship requires long term commitment Negotiations are slow and protracted Several visits and discussions with Malaysians needed before decision making phase Developing personal relationship with Malaysian counterpart Never assume that a signed contract is a final agreement Negotiations continue after a contract has been signed Take religious differences into account Difficult to enter in in-depth discussion Appropriate follow-up is crucial to the success of a business visit Slide 17: DR. ADALAT KHAN -CROSS CULTURAL EXPERT Dr Adalat Khan is the founder and President of Mina Resources Sdn Bhd, a leading Malaysian accredited training organization. He is a foremost authority, Facilitator, leader and speaker in the fields of Cross-cultural communication, Human Relations, Expatriate relocation and adjustment, management, leadership, customer service, and train the trainer subjects. How to contact: Dr. Adalat KhanPresidentMINA RESOURCES SDN BHD119- Jalan Kampar, 30250, Ipoh,Perak, Malaysia.TEL: 605-2415722FAX: 605-2536943Internet-E-mail:http://www.mina.edu.myE-mail: dradalat@gmail.com or minaglobal@gmail.com ABOUT MINA RESOURCES SDN BHD MALAYSIA : ABOUT MINA RESOURCES SDN BHD MALAYSIA Slide 19: Any Questions ? You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
CROSS CULTURAL TRAINING MALAYSIA dradalat Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 761 Category: Education License: All Rights Reserved Like it (1) Dislike it (0) Added: May 05, 2010 This Presentation is Public Favorites: 2 Presentation Description No description available. Comments Posting comment... By: imbam (10 month(s) ago) I am a student. I would like to have a copy of this presentation. Email: imbam1957@gmail.com Regards, cprajah Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript WELCOME!!! : WELCOME!!! CROSS CULTURAL TRAINING : CROSS CULTURAL TRAINING MALAYSIA DR ADALAT KHAN dradalat@gmail.com www.mina.edu.my What do you see? : What do you see? Source: Exploring culture Hofstede et al. 2002 Other people saw… : Other people saw… A woman giving a man money and he’s claiming he wants more A woman trying to bribe a man A woman asking the way and a man orienting her A discussion among friends A violent discussion A quarrel. She has insulted him in some way EVERYONE IS RIGHT! WHY EVERYONE IS RIGHT? : WHY EVERYONE IS RIGHT? Because everyone is looking at the picture from their own cultural lenses. To everyone their culture is the norm. So what? : So what? We need to respect others culture because; Lack of intercultural awareness may: adversely affect relationships lead to long-term misunderstanding and mistrust of another culture result in lost opportunities in business/professional life Slide 7: 7 Notes on Culture There is no “right” or “wrong” or “better” culture – only differences between cultures People think of their culture as the norm Ethnocentrism – belief that one’s culture is superior Sub-cultures, regional differences, individuality CULTURAL DIFFERENCES AND PERCEPTIONS : CULTURAL DIFFERENCES AND PERCEPTIONS Anthropologists discovered that, when faced by interaction that we do not understand, people tend to interpret the others involved as "abnormal", "weird” or "wrong." Awareness of cultural differences and recognizing where cultural differences are at work is the first step toward understanding each other and establishing a positive working environment. Use these differences to challenge your own assumptions. CULTURAL INTELLIGENCE : CULTURAL INTELLIGENCE Cultural intelligence refers to a person’s capability to adapt effectively to new cultural contexts. This definition is not at all at odds with existing definitions of general or cognitive intelligence. Country : Country The Federation of Malaysia comprises Peninsula Malaysia and the states of Sabah and Sarawak on the island of Borneo. MAP OF MALAYSIA : MAP OF MALAYSIA Facts and Climate : Facts and Climate Country Name: State of Malaysia Area: 329,750 sq km(204,445 sq mi) Capital City: Kuala Lumpur (pop 1.2 million) Climate: hot and humid year round Average 90% humidity Population: 27.17 million Religion & Language : Religion & Language Islam is official religion Christianity, Hinduism, Buddhism and Taoism Bahasa Malaysia is national language English, Chinese and Indian dialects Malaysia: behaviors : 14 05/05/2010 Malaysia: behaviors Only do business with people you know No contact between sexes except for handshakes or a “Salam” Use of titles for superiors English is the language of business except for with government officials Making eye contact and being polite Typically O.K. to ask personal questions Appointments are to be scheduled a minimum of 2 weeks in advance Malaysia: expectations : 05/05/2010 15 Malaysia: expectations Establishing a productive business relationship requires long term commitment Negotiations are slow and protracted Several visits and discussions with Malaysians needed before decision making phase Developing personal relationship with Malaysian counterpart Never assume that a signed contract is a final agreement Negotiations continue after a contract has been signed Take religious differences into account Difficult to enter in in-depth discussion Appropriate follow-up is crucial to the success of a business visit Slide 17: DR. ADALAT KHAN -CROSS CULTURAL EXPERT Dr Adalat Khan is the founder and President of Mina Resources Sdn Bhd, a leading Malaysian accredited training organization. He is a foremost authority, Facilitator, leader and speaker in the fields of Cross-cultural communication, Human Relations, Expatriate relocation and adjustment, management, leadership, customer service, and train the trainer subjects. How to contact: Dr. Adalat KhanPresidentMINA RESOURCES SDN BHD119- Jalan Kampar, 30250, Ipoh,Perak, Malaysia.TEL: 605-2415722FAX: 605-2536943Internet-E-mail:http://www.mina.edu.myE-mail: dradalat@gmail.com or minaglobal@gmail.com ABOUT MINA RESOURCES SDN BHD MALAYSIA : ABOUT MINA RESOURCES SDN BHD MALAYSIA Slide 19: Any Questions ?