logging in or signing up Communication dollysujith123 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1241 Category: Education License: All Rights Reserved Like it (8) Dislike it (0) Added: August 17, 2010 This Presentation is Public Favorites: 8 Presentation Description No description available. Comments Posting comment... By: ashrooney (14 month(s) ago) its nice Saving..... Post Reply Close Saving..... Edit Comment Close By: pankaj1415 (14 month(s) ago) i want to download,,,,plz open the lock.... Saving..... Post Reply Close Saving..... Edit Comment Close By: pankaj1415 (14 month(s) ago) good;;; Saving..... Post Reply Close Saving..... Edit Comment Close By: freemanchen (14 month(s) ago) this ppt is really nice, could you let me download it? Saving..... Post Reply Close Saving..... Edit Comment Close By: sheikh_ahsan21 (14 month(s) ago) i want to download this presentation plz aLLLLooooWW Saving..... Post Reply Close Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript ` : ` EFFECTIVE COMMUNICATION SKILLS By PARAMJEET .K. GADHRI What is communication? : What is communication? Communication is a dynamic process… Through this process we convey a thought or feeling to someone else. How it is received depends on a set of events, that the person is exposed to. How you say what you say plays an important role in communication. TOTAL COMMUNICATION PROCESS : TOTAL COMMUNICATION PROCESS Types of Communication : Types of Communication Verbal Non-verbal Listening Verbal Communication : Verbal Communication -Speech Rang e Pitch Volume Enunciation Pronunciation In fiction T one Non-verbal communication : Non-verbal communication Body language Written communication TYPES OF BODY LANGUAGERemember that you are dealing with “PEOPLE” : TYPES OF BODY LANGUAGERemember that you are dealing with “PEOPLE” (P)OSTURES & GESTURES How do you use hand gestures? Stance? (E)YE CONTACT How’s your “Lighthouse”? (O)RIENTATION How do you position yourself? (P)RESENTATION How do you deliver your message? (L)OOKS Are your looks, appearance, dress important? (E)PRESSIONS OF EMOTION Are you using facial expressions to express emotion? Types of Listening : Types of Listening Competitive or Combative Listening : happens when we are more interested in promoting our own point of view than in understanding or exploring someone else’s view. We either listen for openings to take the floor, or for flaws or weak points we can attack. As we pretend to pay attention we are impatiently waiting for an opening. In Passive or Attentive Listening we are genuinely interested in hearing and understanding the other person’s point of view. We are attentive and passively listen. We assume that we heard and understand correctly. but stay passive and do not verify it. Active or Reflective Listening is the single most useful and important listening skill. In active listening we are also genuinely interested in understanding what the other person is thinking, feeling, wanting or what the message means, and we are active in checking out our understanding before we respond with our own new message. We restate or paraphrase our understanding of their message and reflect it back to the sender for verification. Types of Listening : Types of Listening Active Listen without barriers (time, emotional) Listen to the entire message by focusing on verbal and non-verbal message Listen using your non-verbal communication skills Listen to the person without interrupting, judging or arguing. Clarify and ask questions or paraphrase Types of Listening : Types of Listening Pseudo Listen to meet some other need Make people think you are interested Keep alert to see if you are being rejected Get some time before your next comment Pretend to be listening to be polite Natural to be pseudo listening some times : Always think ahead about what you are going to say. Use simple words and phrases that are understood by every body. Increase your knowledge on all subjects you are required to speak, Speak clearly and audibly. Check twice with the listener whether you have been understood accurately or not ESSENTIALS OF COMMUNICATIONDos Slide 12: In case of an interruption, always do a little recap of what has been already said. While listening, always make notes of important points. Always ask for clarification if you have failed to grasp other’s point of view. ESSENTIALS OF COMMUNICATIONDON’Ts : ESSENTIALS OF COMMUNICATIONDON’Ts Do not instantly react and mutter something in anger. Do not use technical terms & terminologies not understood by majority of people. Do not speak too fast or too slow. Do not speak in inaudible surroundings, as you won’t be heard. Slide 14: Do not assume that every body understands you. While listening do not glance here and there as it might distract the speaker. Do not interrupt the speaker. Do not jump to the conclusion that you have understood every thing. Communication Goals : Communication Goals Critical success factor for life : Critical success factor for life Success for YOU… …The new global and diverse workplace requiresexcellent communication skills! Slide 17: Questions You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Communication dollysujith123 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1241 Category: Education License: All Rights Reserved Like it (8) Dislike it (0) Added: August 17, 2010 This Presentation is Public Favorites: 8 Presentation Description No description available. Comments Posting comment... By: ashrooney (14 month(s) ago) its nice Saving..... Post Reply Close Saving..... Edit Comment Close By: pankaj1415 (14 month(s) ago) i want to download,,,,plz open the lock.... Saving..... Post Reply Close Saving..... Edit Comment Close By: pankaj1415 (14 month(s) ago) good;;; Saving..... Post Reply Close Saving..... Edit Comment Close By: freemanchen (14 month(s) ago) this ppt is really nice, could you let me download it? Saving..... Post Reply Close Saving..... Edit Comment Close By: sheikh_ahsan21 (14 month(s) ago) i want to download this presentation plz aLLLLooooWW Saving..... Post Reply Close Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript ` : ` EFFECTIVE COMMUNICATION SKILLS By PARAMJEET .K. GADHRI What is communication? : What is communication? Communication is a dynamic process… Through this process we convey a thought or feeling to someone else. How it is received depends on a set of events, that the person is exposed to. How you say what you say plays an important role in communication. TOTAL COMMUNICATION PROCESS : TOTAL COMMUNICATION PROCESS Types of Communication : Types of Communication Verbal Non-verbal Listening Verbal Communication : Verbal Communication -Speech Rang e Pitch Volume Enunciation Pronunciation In fiction T one Non-verbal communication : Non-verbal communication Body language Written communication TYPES OF BODY LANGUAGERemember that you are dealing with “PEOPLE” : TYPES OF BODY LANGUAGERemember that you are dealing with “PEOPLE” (P)OSTURES & GESTURES How do you use hand gestures? Stance? (E)YE CONTACT How’s your “Lighthouse”? (O)RIENTATION How do you position yourself? (P)RESENTATION How do you deliver your message? (L)OOKS Are your looks, appearance, dress important? (E)PRESSIONS OF EMOTION Are you using facial expressions to express emotion? Types of Listening : Types of Listening Competitive or Combative Listening : happens when we are more interested in promoting our own point of view than in understanding or exploring someone else’s view. We either listen for openings to take the floor, or for flaws or weak points we can attack. As we pretend to pay attention we are impatiently waiting for an opening. In Passive or Attentive Listening we are genuinely interested in hearing and understanding the other person’s point of view. We are attentive and passively listen. We assume that we heard and understand correctly. but stay passive and do not verify it. Active or Reflective Listening is the single most useful and important listening skill. In active listening we are also genuinely interested in understanding what the other person is thinking, feeling, wanting or what the message means, and we are active in checking out our understanding before we respond with our own new message. We restate or paraphrase our understanding of their message and reflect it back to the sender for verification. Types of Listening : Types of Listening Active Listen without barriers (time, emotional) Listen to the entire message by focusing on verbal and non-verbal message Listen using your non-verbal communication skills Listen to the person without interrupting, judging or arguing. Clarify and ask questions or paraphrase Types of Listening : Types of Listening Pseudo Listen to meet some other need Make people think you are interested Keep alert to see if you are being rejected Get some time before your next comment Pretend to be listening to be polite Natural to be pseudo listening some times : Always think ahead about what you are going to say. Use simple words and phrases that are understood by every body. Increase your knowledge on all subjects you are required to speak, Speak clearly and audibly. Check twice with the listener whether you have been understood accurately or not ESSENTIALS OF COMMUNICATIONDos Slide 12: In case of an interruption, always do a little recap of what has been already said. While listening, always make notes of important points. Always ask for clarification if you have failed to grasp other’s point of view. ESSENTIALS OF COMMUNICATIONDON’Ts : ESSENTIALS OF COMMUNICATIONDON’Ts Do not instantly react and mutter something in anger. Do not use technical terms & terminologies not understood by majority of people. Do not speak too fast or too slow. Do not speak in inaudible surroundings, as you won’t be heard. Slide 14: Do not assume that every body understands you. While listening do not glance here and there as it might distract the speaker. Do not interrupt the speaker. Do not jump to the conclusion that you have understood every thing. Communication Goals : Communication Goals Critical success factor for life : Critical success factor for life Success for YOU… …The new global and diverse workplace requiresexcellent communication skills! Slide 17: Questions