Team 2 Project Powerpoint Final

Sammy’s Sandwiches: 

Sammy’s Sandwiches Team 2 Phuong Huynh, Dave Lucas, and Jia Zheng

Introduction: 

Introduction The restaurant: Sammy’s Sandwiches Family owned, fast-food restaurant Situated in Fairfax Growing popularity in the DC area Rated “Best N ew R estaurant in the DC Area” by the Washington Post Ready for expansion!

The Problem: 

The Problem Opening 50 new restaurant locations over the next five years Our task To advise on how to control and manage this rate of growth Staffing employees for the new locations Setting up management teams for the corporate office and on-site

Our Solution: 

Our Solution We look to the various levels of organizational behavior to offer solutions for Sammy’s Individual Level – desired employee and managerial traits Group Level – norms, roles, and efficiency Organizational Level – structure and hierarchy of authority Global Level – implications of expansion

Individual Level: 

Individual Level Look for employees with strong self-concept High self-esteem and high self-monitoring are key for new employees Personality – conscientiousness, openness to experience, extraversion Use hiring process to attract internally motivated employees Personality surveys, behavioral interviews Managers – both on-site and regional Require proactive personalities Internal locus of control 21 st century managing techniques

Group Level: 

Group Level Well qualified, experienced on-site managers are key They bring the formal work group together into a cohesive unit Establish and enforce norms aligning with corporate vision Low power distance, family-feel, small traditional sandwich shop Clearly defined roles for managers will result in a trickle-down effect of well-defined roles Ability to maintain task and maintenance roles High initiating, high consideration leadership

Organizational Level: 

Organizational Level Mechanistic structure Required to maintain consistent image, customer service, and quality standards across the restaurant chain Expansion can be messy – mechanistic structure helps organize and smooth the process Competitive advantage – maintain the small family oriented atmosphere Both a Functional and Divisional structure Functional on-site Divisional by location On-site Managers report to Regional Managers who report to the board

Global Level: 

Global Level Expansion within the U.S. seems wise for now. Necessary to have cultural intelligence within the country (Northeast vs. the South, for example) Regional managers encouraged to make suggestions to tailor restaurants to the region’s business and social culture to an extent Hours of operation, customer service vs. efficiency Suggestions brought before the board can be accepted if they do not detract from the image of Sammy’s Sandwiches Diversity – managerial consideration and recognition of employee differences Balancing diversity with consistent image – unite by inclusion as employees of Sammy’s

Conclusion: Staffing and Management: 

Conclusion: Staffing and Management Individual Focus on self-concept Group On-site managers provide roles, norms, and cohesion Organizational Mechanistic; functional and divisional structure Global Expansion within country; balancing diversity with consistency