logging in or signing up Business Communication diasantony Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 364 Category: Education License: All Rights Reserved Like it (1) Dislike it (0) Added: December 03, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: aaliz86 (9 month(s) ago) hi can u plz send me thz wonderful presentation on my email id aligohar86@hotmail.com Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Slide 1: Hearty welcome Slide 2: Introduction Types of Communication Phases of Communication Importance of perception Importance of Listening Effective Listening and Communication Face to face Communication Barriers of Communication Organizational Communication Dealing with difficult People Telephone Etiquette Conclusion OUTLINE OF THE CLASS Slide 3: COMMUNICATION Slide 4: Reading Basic types of Communication Writing Speaking Listening Slide 5: Levels of Listening Empathic Listening Attentive Listening Selective Listening Pretended Listening Ignoring Slide 6: Understand more than the words. Get to the feelings. Empathic listening helps you…. Slide 7: ACT Process of Communication Send Receive Understand Accept The communication must achieve an intended action. Slide 8: Effectiveness Efficiency Right Things Things Right Leadership Management Slide 9: EFFECTIVE LISTENING & COMMUNICATION Be purposeful Listen Right tool for the job Combine the method Slide 10: Don’t Interrupt Truly Listen Body Language Ask Questions Restate Don’t get Angry Choose your Words Avoid Distractions Honesty is Key Remove Barriers Slide 11: Remove Barriers Barriers of Communication Physical Perceptual Emotional Cultural Language Gender Interpersonal Slide 12: ORGANIZATIONAL COMMUNICATION Upward Communication Downward Communication Slide 13: Don’t think about all the time Don’t expect to change them Don’t feel guilt Retain your humour Don’t seek to avoid them Offer Good Will Effective ways for dealing with difficult people Silence is powerful weapon Slide 14: Pacing a call Slide 15: Choice of Words Slide 16: Pacing calls on hold Slide 17: Answering multiple incoming call Slide 18: Cutting calls short Slide 19: Taking Messages Slide 20: You call the wrong numbers Slide 21: Someone calls you by Mistake Slide 22: Screening calls Slide 23: Handling Complaints and angry callers Slide 24: diasantony@yahoo.co.in www.diasantony.webs.com Slide 25: diasantony@yahoo.co.in www.diasantony.webs.com You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Business Communication diasantony Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 364 Category: Education License: All Rights Reserved Like it (1) Dislike it (0) Added: December 03, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: aaliz86 (9 month(s) ago) hi can u plz send me thz wonderful presentation on my email id aligohar86@hotmail.com Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Slide 1: Hearty welcome Slide 2: Introduction Types of Communication Phases of Communication Importance of perception Importance of Listening Effective Listening and Communication Face to face Communication Barriers of Communication Organizational Communication Dealing with difficult People Telephone Etiquette Conclusion OUTLINE OF THE CLASS Slide 3: COMMUNICATION Slide 4: Reading Basic types of Communication Writing Speaking Listening Slide 5: Levels of Listening Empathic Listening Attentive Listening Selective Listening Pretended Listening Ignoring Slide 6: Understand more than the words. Get to the feelings. Empathic listening helps you…. Slide 7: ACT Process of Communication Send Receive Understand Accept The communication must achieve an intended action. Slide 8: Effectiveness Efficiency Right Things Things Right Leadership Management Slide 9: EFFECTIVE LISTENING & COMMUNICATION Be purposeful Listen Right tool for the job Combine the method Slide 10: Don’t Interrupt Truly Listen Body Language Ask Questions Restate Don’t get Angry Choose your Words Avoid Distractions Honesty is Key Remove Barriers Slide 11: Remove Barriers Barriers of Communication Physical Perceptual Emotional Cultural Language Gender Interpersonal Slide 12: ORGANIZATIONAL COMMUNICATION Upward Communication Downward Communication Slide 13: Don’t think about all the time Don’t expect to change them Don’t feel guilt Retain your humour Don’t seek to avoid them Offer Good Will Effective ways for dealing with difficult people Silence is powerful weapon Slide 14: Pacing a call Slide 15: Choice of Words Slide 16: Pacing calls on hold Slide 17: Answering multiple incoming call Slide 18: Cutting calls short Slide 19: Taking Messages Slide 20: You call the wrong numbers Slide 21: Someone calls you by Mistake Slide 22: Screening calls Slide 23: Handling Complaints and angry callers Slide 24: diasantony@yahoo.co.in www.diasantony.webs.com Slide 25: diasantony@yahoo.co.in www.diasantony.webs.com