Business :Business Communication


Business Communication :Business Communication Verbal Communication Communication that uses words; may be either oral or written. Nonverbal Communication Communication that does not use words. The Message of Communication The effective way in which you get your message over to the person (s) that you are communicating with.


The Managerial Functions of Communication: part 1 :The Managerial Functions of Communication: part 1 Internal Audiences People in the same origination: Subordinates Superiors Peers


The Managerial Functions of Communication: part 2 :The Managerial Functions of Communication: part 2 External Audiences People outside the organization: Customers Suppliers Unions Stockholders Potential employees Government agencies Press And the general public


The Basic Purposes of Organizational Writing :The Basic Purposes of Organizational Writing Inform – explain something or tell readers something. Request or Persuade – you want the reader to act. Build Goodwill – you will create a good image that makes people want to do business with you.


What is an Effective Messages :What is an Effective Messages It’s clear: reader doesn’t have to guess. It’s complete: reader has enough information to act on a message. It’s correct: the information in the message is accurate. It saves the reader’s time: the visual impact of the message makes the information easy to read. It builds goodwill: the message presents a positive image of the writer and the organization.


10 Trends Affecting Business and Administrative Communication :10 Trends Affecting Business and Administrative Communication Focus on quality and customer’s needs, Entrepreneurship and Outsourcing Teams Diversity International competition and opportunities Legal and ethical concerns Balancing work and family The end of the job The rapid rate of change and Technology


6 Question to Analyze Business Communication Problems: :6 Question to Analyze Business Communication Problems: 1. Who is (are) your audience (s)? 2. What are your purposes in writing? 3. What information must your message include? 4. How can you build support for your position? 5. What objection (s) can you expect your reader (s) to have? 6. What aspects of the total situation may affect the reader (s) response?


In Conclusion :In Conclusion Communication comes in many different forms. It can be either written, verbal, nonverbal and communication can also come in the form of technology (TV's, telephones, computers, cell phones, ipod’s and the list just keeps on going). But regardless to how you may look at it, you as the message sender will need to send your message in a clear and positive manner in order to be effective in the world of communication.