Managing UP! : Managing UP! The Art & Science of
Managing Your Boss Truths… : Everybody has a boss…! Some are internal (see your organizational chart) and some are external (customers) to the organization
America has an abundance of underprepared and over-promoted managers (causes pain for employees)
America has a plethora of unmotivated, uninspired and reactive employees who lack fundamental work ethic (causes pain for bosses) Truths… Understanding How We Got Here : Bosses often need to be managed because:
They have been underdeveloped & over-promoted
They may be managers but are not leaders – may fear change vs. drive it
They cannot “let go”; delegation is the last key skill most good managers learn
Expectations have not been developed and clearly communicated to them or to you
Levels of authority, responsibility and accountability have not been defined to them or to you Understanding How We Got Here Approaches to Managing UP : Know and understand your boss’s “hot buttons”; learn what is important to them (peeves, likes/dislikes)
Proactively communicate with your boss (it’s a two-way process)
Define and document expectations and your levels of responsibility, authority and accountability with your boss
Take leadership; own and drive initiatives, communicate successes and achievements Approaches to Managing UP Approaches to Managing UP : Volunteer for projects; take stuff away from your boss and help make it happen for them
Don’t deliver problems to your boss – instead offer solutions (multiple choice if possible)
Be transparent – maintain integrity and honesty at all times. Communicate concerns and bad news early (be prepared with solutions & recommendations)
Use “management by exception” to move projects/initiatives forward Approaches to Managing UP Approaches to Managing UP : Capitalize on your boss’s strengths and recognize/compensate for their weaknesses
Seek objective feedback from your boss, and not just once a year
Seek your boss’s advice and guidance when needed – it is appreciated
Practice being a good salesperson – sell ideas and plans to your boss by highlighting benefits and positive outcomes – steer them - be persistent but not overbearing Approaches to Managing UP Consider The “You” Factor : What is your net value to the organization and what will you do to increase your value…?
How do you interact with and manage others…? If asked, what would your employees or customers tell your boss about you…?
How is your personal job performance…are you delighted with your own work…?
Are you part of the boss’s problem, or part of the boss’s solution…? Consider The “You” Factor Slide 8: Paradigm Solutions
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