Top 7 Winning Customer Engagement Strategies for your Business

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Presentation Description

We live in an always-on world, and customers expect brands to anticipate and meet their needs in real time. For marketers, this means that the membrane between customer service and marketing is getting thinner and thinner. The customer experience is about so much more than just the sales journey — it’s about feeling heard, getting answers to questions, having problems fixed, and feeling a connection to the brand. In addition to marketing and customer service, brands need to be thinking in terms of customer engagement.

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Presentation Transcript

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Top 7 Winning Customer Engagement Strategies for your Business

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1. Tell Your Story Humans are multi-dimensional. They can engage with your company on other levels that aren’t as aligned with your product’s purpose, and you should respect that by taking advantage of it.

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2. Happy Customers Are Your Lifeblood It starts with your company culture and ensuring your customer support team, the frontline of your business, is empowered by and shares your focus on providing an amazing customer experience .

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3. Provide Customers with Real Time Benefits A brand that offer real time benefits will provide a fun and enjoyable customer experience that won’t soon be forgotten. And mobile is the perfect platform to provide those benefits.

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4. Listen to Your Customers Mobile apps give companies amazing opportunities to learn more about their customers. Using surveys consistently will allow you to get feedback from your customers.

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5. Use Customer Data Effectively Relevant customer information is vital because you can use it to develop other strategies to engage your customers – ones that are tailored to your target market, which will make them even more effective.

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6. Share Customer Reviews on Social Media But customer reviews are a powerful way to re-engage current customers while also increasing your eCommerce conversion rates from social and raising brand awareness.

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7. Show Personality in Micro content Strong branding makes customers want to engage on an emotional level, which is the most long-lasting and strong connection customers can have with you.

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Published by: Hodusoft.com

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