COMMUNICATION FOR SUCCESS

Management Information Systems : 

Management Information Systems Introduction

Information for Management Tasks : 

7/7/2010 2 Information for Management Tasks Enterprises consist of Things Information People Enterprises must work effectively and work with Customers Suppliers Partners

Information for Management Tasks : 

7/7/2010 3 Information for Management Tasks Information (and knowledge) required about the enterprise’s Operations Products Markets Customers

Information for Management Tasks : 

7/7/2010 4 Information for Management Tasks Ideally an information plan should be integrated and driven from the business plan of the enterprise An Information System must benefit the organisation by supporting its processes, goals and long-term performance

Information for Management Tasks : 

7/7/2010 5 Information for Management Tasks An Information Resource Management system should work towards the following objectives: Promoting the importance of data and the need for managing that data Facilitating and encourage the sharing of data Creating a structure for storing data which eases co-relationship between different data

Information for Management Tasks : 

7/7/2010 6 Information for Management Tasks An Information Resource Management system should work towards the following objectives Ensuring accuracy of data Ensuring security of data Ensuring availability and timely access of current data Ensuring accessibility through appropriate formats Developing and maintaining strong links with the business

Information for Management Tasks : 

7/7/2010 7 Information for Management Tasks The functional support role recording and storing market data, customer profiles, customer purchase histories, marketing research data, advertising data, and other marketing records processing these marketing records into advertising elasticity reports, marketing plans, and sales activity reports recording and storing business intelligence data, competitor analysis data, industry data, corporate objectives, and other strategic management records processing these strategic management records into industry trends reports, market share reports, mission statements, and portfolio models use of all the above to implement, control, and monitor plans, strategies, tactics, new products, new business models or new business ventures

Information for Management Tasks : 

7/7/2010 8 Information for Management Tasks The decision support role “What if . . . ?” questions : What if we increase the price by 5%?  What if we increase price by 10%?  What if we decrease price by 5%?

Information for Management Tasks : 

7/7/2010 9 Information for Management Tasks The strategic support role Environmental Scanning Extranet to integrate supply chain: Wal-Mart Internet for marketing custom assembled PC’s:Dell Computers

Information for Management Tasks : 

7/7/2010 10 Information for Management Tasks The performance monitoring role to establish relevant and measurable objectives to monitor results and performances (reach ratios) to send alerts, in some cases daily, to managers at each level of the organisation, on all deviations between results and pre-established objectives and budgets

What does ERP do? : 

7/7/2010 13 What does ERP do? Facilitates company-wide integrated systems covering all functional areas Performs core corporate activities and increases customer service augmenting corporate image

Definition of ERP : 

7/7/2010 14 Definition of ERP Software solution that addresses the enterprise needs taking the process view of an organisation to meet the organisational goals tightly integrating all functions of an enterprise