logging in or signing up ASSERTIVENESS damodhar Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1046 Category: Entertainment License: All Rights Reserved Like it (2) Dislike it (0) Added: January 19, 2009 This Presentation is Public Favorites: 1 Presentation Description No description available. Comments Posting comment... By: j_maroky2009 (33 month(s) ago) I found this ppt very useful Please send me a copy my id j_maroky@live.com Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript ASSERTIVENESS : ASSERTIVENESS WHAT IS IT? HOW CAN IT HELP ME? WHAT DO I NEED TO DO? ASSERTIVENESS : ASSERTIVENESS Assertiveness is the ability to communicate your needs, feelings, opinions, and beliefs in an open and honest manner without violating the rights of others ASSERTIVENESS : ASSERTIVENESS IS NOT THE SAME AS AGGRESSIVE BEHAVIOR. AGGRESSIVE BEHAVIOR ENHANCES SELF AT THE EXPENSE OF OTHERS. ASSERTIVENESS PRODUCES POSITIVE OUTCOMES FOR ALL; AGGRESSIVE ACTS RESULT IN NEGATIVE OUTCOMES. WHAT WILL IT DO : WHAT WILL IT DO HELPS YOU BECOME SELF-CONFIDENT INCREASES SELF-ESTEEM GAIN RESPECT OF OTHERS IMPROVE COMMUNICATION SKILLS IMPROVE DECISION-MAKING ABILITY HOW TO BE ASSERTIVE : HOW TO BE ASSERTIVE BE HONEST AND DIRECT ABOUT YOUR FEELINGS, NEEDS, BELIEFS. EXPRESS YOURSELF FIRMLY AND DIRECTLY TO SPECIFIC INDIVIDUALS. BE REASONABLE IN YOUR REQUESTS HOW TO BE ASSERTIVE : HOW TO BE ASSERTIVE STATE YOUR VIEWPOINT WITHOUT BEING HESITANT OR APOLOGETIC. BE HONEST WHEN GIVING OR RECEIVING FEEDBACK. LEARN TO SAY “NO” TO UNREASONABLE EXPECTATIONS. PARAPHRASE WHAT OTHERS HAVE STATED TO YOU. HOW TO BE ASSERTIVE : HOW TO BE ASSERTIVE REGOGNIZE AND RESPECT THE RIGHTS OF THOSE AROUND YOU. USE APPROPRIATE TONE OF VOICE. BE AWARE OF BODY POSTURE/LANGUAGE MAINTAIN EYE CONTACT. USE “I” STATEMENTS TO EXPRESS SELF HOW TO BE ASSERTIVE : HOW TO BE ASSERTIVE DON’T LET OTHERS IMPOSE THEIR VALUES/IDEAS ON YOU ENCOURAGE OTHERS TO BE CLEAR AND DIRECT TAKE OWNERSHIP AND MY RIGHTS ARE… : AND MY RIGHTS ARE… The right to respect myself because of who I am. How to lead my life…pursuing goals, dreams, etc. Have my own values, beliefs, etc. To tell others how I wish to be treated. To change my mind and make mistakes without being ridiculed. AND MY RIGHTS ARE… : AND MY RIGHTS ARE… TO HAVE POSITIVE, HEALTHY, SATISFYING RELATIONSHIPS IN WHICH I AM SAFE AND RESPECTED. TO CHANGE AND DEVELOP MY LIFE HOW I DETERMINE. TO BE HAPPY AND AT PEACE. ASSERTIVENESS : ASSERTIVENESS DOESN’T JUST HAPPEN. DOES NOT GUARANTEE YOU HAPPINESS OR FAIR TREATMENT. WILL NOT SOLVE ALL YOUR PROBLEMS DOES NOT GUARANTEEE YOU WILL GET WHAT YOU WANT. Assertiveness : Assertiveness What happens to people who are not assertive? What are some of the characteristics of people who are more assertive? Assertiveness Skills : Assertiveness Skills Confrontation Let the person know they are being aggressive and you do not like it. State how you feel about the behavior and what the results of the behavior will be. When you arrive late for your shift, I feel angry because it makes me late to pick my daughter up from the sitter. I would appreciate it if you would call when you are running late, so that I can try to make other arrangements for my daughter. Assertiveness Skills : Assertiveness Skills Saying “no” When people make requests that are not reasonable, just say no. Set your personal limits Personally and professionally Moral, ethical, preferences, legal, etc. Because your doctor is not available right now, I can not refill your prescription. I must speak with her first. I can give you two tables until….. Assertiveness Skills : Assertiveness Skills Making requests Key Point: Do not be afraid to ask for what you want. I want you to make an appointment to see your doctor about your knee pain. The symptoms you have described are serious enough that they need to be assessed before we try to treat this with over the counter medications… If you can speak to me with out being disrespectful we can continue this conversation. Assertiveness Skills : Assertiveness Skills Expressing your opinion Being expressive lets people know where you stand It can demonstrate credibility – making you more persuasive Doctor, I believe a short acting benzodiazepine would be more appropriate in this patient due to their age. Assertiveness Skills : Assertiveness Skills Initiating conversations Be a starter, seek opportunities to engage others Avoid being abrupt or pushy Hello, I’m the pharmacist, Mary, and I noticed you looking at the cough medications, can I help you select one? Assertiveness Skills : Assertiveness Skills Being more self disclosing Very personal issue Sometimes, when you reveal personal information it can present the image of being more assertive – showing your confidence. Sometimes, people will be thinking, “a little too much information” Find the balance….use your rapport to know your limits I take a blood pressure medication very similar to this and I have not had any negative side effects…. You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
ASSERTIVENESS damodhar Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1046 Category: Entertainment License: All Rights Reserved Like it (2) Dislike it (0) Added: January 19, 2009 This Presentation is Public Favorites: 1 Presentation Description No description available. Comments Posting comment... By: j_maroky2009 (33 month(s) ago) I found this ppt very useful Please send me a copy my id j_maroky@live.com Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript ASSERTIVENESS : ASSERTIVENESS WHAT IS IT? HOW CAN IT HELP ME? WHAT DO I NEED TO DO? ASSERTIVENESS : ASSERTIVENESS Assertiveness is the ability to communicate your needs, feelings, opinions, and beliefs in an open and honest manner without violating the rights of others ASSERTIVENESS : ASSERTIVENESS IS NOT THE SAME AS AGGRESSIVE BEHAVIOR. AGGRESSIVE BEHAVIOR ENHANCES SELF AT THE EXPENSE OF OTHERS. ASSERTIVENESS PRODUCES POSITIVE OUTCOMES FOR ALL; AGGRESSIVE ACTS RESULT IN NEGATIVE OUTCOMES. WHAT WILL IT DO : WHAT WILL IT DO HELPS YOU BECOME SELF-CONFIDENT INCREASES SELF-ESTEEM GAIN RESPECT OF OTHERS IMPROVE COMMUNICATION SKILLS IMPROVE DECISION-MAKING ABILITY HOW TO BE ASSERTIVE : HOW TO BE ASSERTIVE BE HONEST AND DIRECT ABOUT YOUR FEELINGS, NEEDS, BELIEFS. EXPRESS YOURSELF FIRMLY AND DIRECTLY TO SPECIFIC INDIVIDUALS. BE REASONABLE IN YOUR REQUESTS HOW TO BE ASSERTIVE : HOW TO BE ASSERTIVE STATE YOUR VIEWPOINT WITHOUT BEING HESITANT OR APOLOGETIC. BE HONEST WHEN GIVING OR RECEIVING FEEDBACK. LEARN TO SAY “NO” TO UNREASONABLE EXPECTATIONS. PARAPHRASE WHAT OTHERS HAVE STATED TO YOU. HOW TO BE ASSERTIVE : HOW TO BE ASSERTIVE REGOGNIZE AND RESPECT THE RIGHTS OF THOSE AROUND YOU. USE APPROPRIATE TONE OF VOICE. BE AWARE OF BODY POSTURE/LANGUAGE MAINTAIN EYE CONTACT. USE “I” STATEMENTS TO EXPRESS SELF HOW TO BE ASSERTIVE : HOW TO BE ASSERTIVE DON’T LET OTHERS IMPOSE THEIR VALUES/IDEAS ON YOU ENCOURAGE OTHERS TO BE CLEAR AND DIRECT TAKE OWNERSHIP AND MY RIGHTS ARE… : AND MY RIGHTS ARE… The right to respect myself because of who I am. How to lead my life…pursuing goals, dreams, etc. Have my own values, beliefs, etc. To tell others how I wish to be treated. To change my mind and make mistakes without being ridiculed. AND MY RIGHTS ARE… : AND MY RIGHTS ARE… TO HAVE POSITIVE, HEALTHY, SATISFYING RELATIONSHIPS IN WHICH I AM SAFE AND RESPECTED. TO CHANGE AND DEVELOP MY LIFE HOW I DETERMINE. TO BE HAPPY AND AT PEACE. ASSERTIVENESS : ASSERTIVENESS DOESN’T JUST HAPPEN. DOES NOT GUARANTEE YOU HAPPINESS OR FAIR TREATMENT. WILL NOT SOLVE ALL YOUR PROBLEMS DOES NOT GUARANTEEE YOU WILL GET WHAT YOU WANT. Assertiveness : Assertiveness What happens to people who are not assertive? What are some of the characteristics of people who are more assertive? Assertiveness Skills : Assertiveness Skills Confrontation Let the person know they are being aggressive and you do not like it. State how you feel about the behavior and what the results of the behavior will be. When you arrive late for your shift, I feel angry because it makes me late to pick my daughter up from the sitter. I would appreciate it if you would call when you are running late, so that I can try to make other arrangements for my daughter. Assertiveness Skills : Assertiveness Skills Saying “no” When people make requests that are not reasonable, just say no. Set your personal limits Personally and professionally Moral, ethical, preferences, legal, etc. Because your doctor is not available right now, I can not refill your prescription. I must speak with her first. I can give you two tables until….. Assertiveness Skills : Assertiveness Skills Making requests Key Point: Do not be afraid to ask for what you want. I want you to make an appointment to see your doctor about your knee pain. The symptoms you have described are serious enough that they need to be assessed before we try to treat this with over the counter medications… If you can speak to me with out being disrespectful we can continue this conversation. Assertiveness Skills : Assertiveness Skills Expressing your opinion Being expressive lets people know where you stand It can demonstrate credibility – making you more persuasive Doctor, I believe a short acting benzodiazepine would be more appropriate in this patient due to their age. Assertiveness Skills : Assertiveness Skills Initiating conversations Be a starter, seek opportunities to engage others Avoid being abrupt or pushy Hello, I’m the pharmacist, Mary, and I noticed you looking at the cough medications, can I help you select one? Assertiveness Skills : Assertiveness Skills Being more self disclosing Very personal issue Sometimes, when you reveal personal information it can present the image of being more assertive – showing your confidence. Sometimes, people will be thinking, “a little too much information” Find the balance….use your rapport to know your limits I take a blood pressure medication very similar to this and I have not had any negative side effects….