Alyssa Reid Final Presentation

Motorola CLIQ smartphoneAn evaluation based on lab testing : 

Motorola CLIQ smartphoneAn evaluation based on lab testing Alyssa Reid PSY438 – #23511 Spring 2010

Overview : 

Overview Study methodology Participant demographics  Task success rates User comments Usability design recommendations Questions

Study methodology : 

Study methodology Where was the study conducted? How long did the testing last? - What were the tasks? To set up an email account to forward all emails to the device To take a picture and set it as the wallpaper on the device To search for, download, and install a specific application called “Luk Luk” To compare prices of an item by using the application “Shop Savvy” How much was each participant paid?

Participant demographics : 

Participant demographics Participant 1 – David, 26, Male, Psychology major Currently owns a Smartphone, Blackberry 8900 Self-reported expertise with electronics: 6 Participant 2 – Kellen, 20, Male, Criminal Justice major Has owned a Smartphone, Blackberry 8220 Self-reported expertise with electronics: 8 Participant 3 – Andrea, 25, Female, Criminal Justice major -Currently owns a Smartphone, Apple iPhone -Self-reported expertise with electronics: 4 Participant 4 – Alex, 23, Male, Business Administration major -Currently owns a Smartphone, HTC Touch Pro 2 -Self-reported expertise with electronics: 9

Task success rates : 

Task success rates Task 1: Email setup in less than 2 minutes  75% success rate Task 2: Take a picture, set as wallpaper w/ < 3 errors  100% success rate Task 3: Download a specific application and install it (device cannot give any error messages)  75% success rate Task 4: Use ShopSavvy application to scan a barcode to compare prices (user must rate satisfaction 7 or more)  100% success rate

User comments : 

User comments Task 1 (email setup / time): “this is easy” & “is the phone still setting up my email or did it freeze?” Task 2 (camera, wallpaper / errors): “this is like my phone” Task 3 (download app / success?): “is this phone still downloading the program?” “this phone is slow” Task 4 (ShopSavvy / satisfaction): “this program is really cool!” Miscellaneous comments from post-study questionnaire: “Everything is just okay” “I would not buy this phone” “the software is cool but the phone is kind of slow” “The phone was fine at first, but after it froze on me that was a deal breaker”

Usability design recommendations : 

Usability design recommendations Error messages  Severity rating: Severe, user cannot complete desired task. Problem: When opening an application, you sometimes get an error message. Ex. Sorry! Activity My downloads (in application Market) is not responding. The only options are "Force Close" or "Wait" - Solution: Design the software in a way that closes out of applications after the user is done with them; do not keep them running in the background. Secondly, the system should apologize and inform the user that it will need to Force Close. Download Updates  Severity rating: Low, slight user confusion - Problem: Device does not tell the user the status of any downloads, it only alerts the user when the download is finished - Solution: Create an icon in the task bar at the top of the screen that updates with the percentage downloaded

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