TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT:

TOTAL QUALITY MANAGEMENT TQM is an approach to improve the effectiveness and flexibility of a business as a whole ,it is a way of organizing and envolving the whole organization ie . Every department , every activity and every single person at every level. TQM has been defined through the following 4 aspects-; a)TEAM WORK AND PARTICIPATION b)MANAGEMENT LEADERSHIP c)STAISTICAL TOOLS,METHODS AND ANALYSIS d)PROBLEM SOLVING MANAGEMENT Simply TQM is a approach to education, to management and various operations ,which are design to focus and coordinates efforts of employees

CHARACTERSTICS OF TQM:

CHARACTERSTICS OF TQM TQM IS CUSTOMER ORIENTED TQM REQUIRES A LONG TERM COMMITMENT FOR CONTINIOUS IMPROVEMENT FOR ALL THE PROCESS THE SUCCESS OF TQM DEMANDS THE LEADERSHIP QUALITIES OF TOP LEVEL MANAGEMENT AND CONTINIOUS ENVOLVEMENT RESPONSIBILITY OF ESTABLISHMENT AND IMROVEMENT OF SYSTEM LIES WITH MANAGEMENT OF ORGANIZATION TQM IS A STRATEGY FOR CONTINIOUSLY IMPROVEMENT PERFORMANCE AT THE LEVELS AND THE AREAS OF RESPONSIBILITY

FACTORS AFFECTING TQM:

FACTORS AFFECTING TQM CUSTOMER FOCUS- : Studying customer needs, gathering customer requirements, and measuring and managing customer satisfaction. CUSTOMER SATISFACTION is seen as the companies highest priorities .the companies believes that it will only be success full if its customers are satisfied. PROCESS MANAGEMENT- : Develop a production process that reduces the product variations. Applying the same process; the same product should be produces with same level of quantity every time. Teams are process oriented , and interact with their internal customers to deliver the required results. Management focus on controlling the over all process, and rewarding team work.

CONTINUE....FACTORS AFFECTING TQM:

CONTINUE....FACTORS AFFECTING TQM HUMAN SIDE OF QUANTITY-: TQM environment requires a committed and well trained work force that participates fully in quantity improvement activities . On going education and training of all employees supports the drive for quality. CONTINIOUS IMPROVEMENT- : TQM recogonise that product quality is the result of process quality. As result , there is a focus on continious improvement of the company’s processes.

MODERN V/S TRADITIONAL APPROACH OF TQM:

MODERN V/S TRADITIONAL APPROACH OF TQM POINT OF DIFFERENCE TRADITIONAL APPROACH MODERN APPROACH 1)PRIORITY 1)Profit is the priority 1)Quality is the priority 2)FOCUS 2)Focus on management 3) on customer satisfaction 3)COMMUNICATION 3)Conveyed by Slogans 3)Conveyed by Action 4)Span of control 4)Short Span of Control 4)Large Span of Control 5)Responsibility for quality 5)Delegated to subordinates 5)Delegated to top level 6)Organization 6)Hierarchal ie vertical 6)Networking across and among the function

PROCESS OF TQM:

PROCESS OF TQM IDENTIFY THE DEGREE OF COMMITMENT DEFINE THE OBJECTIVE OF TQM IDENTIFY THE RESOURCES AVAILABLE SPECIFY THE COMMITMENT OF TOP MANAGEMENT THROUGH QUALITY POLICIES,PROCEDURE AND PROCESS CREATE COMPANY WIDE AWARNESS DESIGN PLANT ABOUT FUTURE IDENTIFY THE CONSTRANTS ON IMPLEMENTATION EXECUTE PLANS AND ALLOCATE RESOURCES IMPLEMENT AND MONITOR REVIEW AND REWARD

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CONCLUSION

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