recognizing and resolving confrontation

Recognizing and Resolving Confrontation:

Recognizing and Resolving Confrontation Tips and Tricks to Help Diagnose and Treat the Problem

What’s Your Problem!?:

Task Related Causes Conflict due to opposing viewpoints while working External Influences Outside influences, such as resources Emotional Triggers Feelings and Self Imposed Constraints Behavioral Antecedents What’s Your Problem!?

Task-Related Conflicts:

Competing Goals Incompatible Interests Differing Principles Incongruent Values Disagreement About Strategy/Execution Lack of Focus Task-Related Conflicts

External Influences:

Limited Resources/Struggling for Resources Win-Lose Scenarios Disgruntled Customers Budget Allocations Lack of Information Interdependence Ineffective Processes External Influences

Emotional Triggers:

Mixed Feelings/Expectations Prejudices Jealousy Retaliation/Anger/Self Destructive Tendencies Nonverbal Signals Triggering “Fight or Flight” Stress Buildup Burnout Emotional Triggers

Behavioral Antecedents:

Miscommunication Competitive Culture Demeaning/Patronizing Language Assumptions Complacency Inconsiderate Behavior Micromanaging Behavioral Antecedents

Diagnosing Conflict:

Ask Yourself Which of these get’s to you personally? What irritates your teammates/coworkers? Which causes of conflict are most common on your team? Which of these are common among your friends/family? Diagnosing Conflict

Three Reactions to Stress:

Foot on the Gas An angry or agitated response. Usually overly emotional; unable to sit still. Foot on the Brake A withdrawn or depressed stress response. A tendency to shut down, and show little energy or emotion. Foot on both the Gas and Brake A tense and frozen stress response. You “freeze” under pressure and can’t do anything. You feel paralyzed, but appear agitated. Three Reactions to Stress

Being Emotionally Aware Helps To…:

Understand what is really troubling other people Understand yourself, and what is really troubling you Stay motivated until the conflict is resolved Communicate clearly and effectively Attract and influence others Being Emotionally Aware Helps To…

Curing the Conflict:

Manage stress quickly while remaining calm. Control your emotions and behavior Pay attention to the feelings being expressed. Be aware and respectful of differences. Practice the two core skills: Reduce Stress React constructively, even in the midst of a perceived attack. Curing the Conflict

Managing and Resolving Conflict:

Listen for what is felt, as well as said. Make conflict resolution the priority, rather than “being right”. Focus on the present situation. Don’t let past experiences cloud your emotions. Pick your battles. Be willing to forgive. Know when to let something go. Managing and Resolving Conflict