7 Must-have Skills for a Sales Person and the Role of Training

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View our presentation to know the 7 key skills needed for a successful sales person and how one can help sales people develop through training.

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7 Must-have Skills for a Sales Person and Role of Training:

7 Must-have Skills for a Sales Person and Role of Training

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Skills of a Winning Sales Person

Skills of a Winning Sales Person:

Skills of a Winning Sales Person Listening skills Essential for good communication Helps gain valuable information from customers.

Skills of a Winning Sales Person:

Skills of a Winning Sales Person Questioning skills Essential for persuasion Building relationships Who? What? When? How?

Skills of a Winning Sales Person:

Skills of a Winning Sales Person Knowing the product Helps convince customers Prepared to answer customer queries

Skills of a Winning Sales Person:

Skills of a Winning Sales Person Recognizing the process Helps identify their comfort zones Can work on areas they need to improve

Skills of a Winning Sales Person:

Skills of a Winning Sales Person Understanding customer objections Based on market trends Competitor offerings

Skills of a Winning Sales Person:

Skills of a Winning Sales Person Identifying buying signals Enable customers to make a choice Reassure the customers of their decision

Skills of a Winning Sales Person:

Skills of a Winning Sales Person Negotiating and closing skills Offers and discounts possible Clauses non-negotiable

Skills of a Winning Sales Person:

Skills of a Winning Sales Person Listening skills Questioning skills Knowing the product Recognizing the process Understanding customer objections Identifying buying signals Negotiating and closing skills Can sales people acquire these skills in a 2-3 day training program?

Skills of a Winning Sales Person:

Skills of a Winning Sales Person Training sales people on all the skills they need for selling is difficult through a classroom training session. Limited time Limited reach Can there be a structured continual support? Can there be a structured continual support?

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Collaborative Learning Environment acts as a catalyst that fosters learning on a continual basis.

Collaborative Learning Environment:

Collaborative Learning Environment Features of a collaborative learning environment Bite-sized learning modules Access through multiple devices Available in multiple formats Interaction with peers through chats and discussion forums Push and Pull content for learning

Collaborative Learning Environment:

Collaborative Learning Environment Ideas for skills building through a collaborative learning environment. Resource pool that can be populated on the learning portal

Listening Skills:

Listening Skills Develop listening skills though bite size modules of listening comprehension

Questioning Skills:

Questioning Skills Get them to ask the right questions Use scenarios, short clips and quizzes

Sales Process Knowledge:

Sales Process Knowledge Reinforce process knowledge Online refresher training

Product Knowledge:

Product Knowledge Product Knowledge through eLearning & mLearning modules

Selling Strategies:

Selling Strategies Handling customer objections Identifying buying signals Negotiating and Closing Skills

Social Learning:

Social Learning Wikis, Discussions Boards, Forums etc.

Conclusion:

Conclusion Winning sales people are said to possess certain specific skills-set. Online training methods can be creatively used effectively, to build these essential skills, in a sales person. A collaborative learning environment with all the essential resources can be a useful learning platform for a sales person.

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