Legal Lean Sigma: Three Approaches to Process Improvement

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Approaches to Process Improvement The Three Primary Approaches Law Firms are Taking to Achieve Competitive Advantages through PI

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Approaches to Process Improvement The Three Primary Approaches Law Firms are Taking to Achieve Competitive Advantages through PI Developers Laura J. Colcord Catherine Alman MacDonagh, JD   :

Approaches to Process Improvement The Three Primary Approaches Law Firms are Taking to Achieve Competitive Advantages through PI Developers Laura J. Colcord Catherine Alman MacDonagh, JD

Interest in Process Improvement:

Interest in Process Improvement Conversations about process improvement are becoming much more commonplace between law firms and their clients It is important for law firms to be able to talk about why process improvement is important to them and what they are doing to build Process Improvement capability In fact, many clients are asking directly and/or via RFP’s for firms to describe their process improvement / process management programs

What is Process Improvement?:

What is Process Improvement? Process Improvement is the systematic practice of: Analyzing a process to understand how it is currently carried out Searching for issues, problems, and opportunities in the process, and prioritizing them Employing tools and techniques to solve priority problems or capture significant opportunities Controlling the new process so it delivers the anticipated benefits

Connection: Process Improvement and Project Management:

Connection: Process Improvement and Project Management Process Improvement helps us determine the best way to carry out a certain kind of work to achieve Efficiency Excellent quality of work and service High probability of successful outcomes Predictability Project Management is a role and set of skills that ensures that for a particular engagement, we Use our “best process” appropriately Actively manage schedules, staff, and deliverables throughout this matter Note: though we primarily focus on developing PI skills , we insist on a disciplined approach to managing process improvement projects as well (DMAIC)

Framework for a PI Project:

Framework for a PI Project Define the problem and why it needs to be solved Measure the current performance of the process Analyze the opportunities to reduce waste or variation Improve the process by identifying, implementing and validating process changes Control the process by implementing methods to ensure improvements will be sustainable Define Measure Analyze Improve Control Lean Sigma uses a disciplined problem solving approach: DMAIC

Approach 1: Education/Skill Development:

Approach 1: Education/Skill Development Legal Lean Sigma  White and/or Yellow Belt Certification Courses Leadership Overview – Introduction to Legal Lean Sigma  Team Leader Training Begin initial project identification and preliminary application of concepts Project(s ) – Green Belt Certification

Approach 2: Demonstration Project:

Approach 2: Demonstration Project Baseline Assessment Larger projects – DMAIC methodology Kaizen – tightly scoped project completed in a compressed time period, still follows DMAIC

Approach 3: Organizational Structuring (Firm or Practice Group Level)   :

Approach 3: Organizational Structuring (Firm or Practice Group Level) Strategy & Goal Setting Roles & Responsibilities (Process Improvement/Project Management) Project Selection and Prioritization Methodology (Process Schema) Establishment of Steering Committee

PowerPoint Presentation:

White Belt Yellow Belt Green Belt Black Belt Understand processes, process mapping and measurement Knowledgeable about processes, process mapping and measurement Experienced in process mapping and measurement Skilled in process mapping and measurement and can teach others Familiar with basic language and concepts of key PI methodologies Knowledgeable in basic language and concepts of key PI methodologies Experienced in using one or more key PI methodologies Skilled using one or more key PI methodologies and can teach others Familiar with DMAIC phases in executing process improvement projects Familiar with DMAIC phases, steps and tools for each phase Experienced in using DMAIC to execute a project, have used most common tools for each phase Have used DMAIC to execute several projects, skilled with the most common tools Know that there are many useful process improvement tools Know the most common process improvement tools and how they are used Have used the most common process improvement tools and know which others are available Skilled with a range of process improvement tools and can teach others Understand key components of systematic process improvement Knowledgeable about key components of systematic process improvement Experienced in delivering the key components of systematic process improvement Able to create the key components of systematic process improvement in a novice organization Legal Lean Sigma Institute

Contact Us:

Contact Us Laura@LegalLeanSigma.com 617.267.4041 Catherine@LegalLeanSigma.com 857.272.5695

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