logging in or signing up Designing An Experience Your Clients Will Talk Abo cindyspeaker Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 122 Category: Business & Fin.. License: All Rights Reserved Like it (2) Dislike it (0) Added: July 23, 2008 This Presentation is Public Favorites: 1 Presentation Description This PPT was originally presented to a group of attorneys at the Wynn Hotel in Las Vegas. A lively discussion around the topic confirmed the need to craft a unique experience for clients; one that results in great word of mouth. Although this presentation was geared to attorneys it is applicable to all professional services. Comments Posting comment... By: GreyP (20 month(s) ago) I use an awesome selection of attorneys in my hometown Raleigh, NC. Their homepage http://www.attorneysnc.com shows basically what they offer. After using them and seeing this ppt, I figured that they must have made this, and if not, then they definitely saw it! Thanks for the unique ppt yall Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Slide 1: DESIGNING AN EXPERIENCE Your Clients Will Talk About Slide 2: Steve Wynn: The Customer Experience Slide 3: Great Word of Mouth Slide 4: The Words of Maya Angelou Slide 5: Survey Results 10+ Brand Ambassadors (71%) Highly Motivated Employees (53%) Excellent Employee Morale (35%) Excellent Client Satisfaction (47%) Employee Turnover: Less Than 5% (53%) Excellent System for Hiring the Right People (24%) Right Hand Marketing Person (65%) Client Satisfaction Surveys Conducted (59%) 80 Percent of All Decisions Are Made Emotionally (only 41% of you affirmed that) System in Place to Keep Staff Informed of Firm Progress, Goals, Challenges and Successes (24%) Slide 6: One Core Emotion Authentic and genuine CARING that is evidenced in an ability to connect with other people. Slide 7: Bridging the Gap Slide 8: Memorable Experiences Matter Slide 9: 80% of Decisions Are Made Emotionally emotions LOGIC vs. Slide 10: Brand Magnetism Slide 11: Do Your Employees Get to Participate in Your Brand? Slide 12: What is the Key? Slide 13: Client Ambassadors and Influentials Slide 14: CRM Slide 15: Seth Godin Slide 16: Key Points Slide 17: Let’s Make Them Talk Slide 18: Charity Alliances – Cause Marketing Race for the Cure Passionately Pink Circle of Promise Slide 19: Speaking Engagements Slide 20: Client Advisory Panel Slide 21: Community Involvement Slide 22: Social Networking Slide 23: Injury Support Group Slide 24: Leverage Employee Expertise Slide 25: The Rewards Slide 26: Maya Angelou - Reiteration Slide 27: Your Vision – Your Culture Slide 28: The Key Slide 29: Follow-Up You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Designing An Experience Your Clients Will Talk Abo cindyspeaker Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 122 Category: Business & Fin.. License: All Rights Reserved Like it (2) Dislike it (0) Added: July 23, 2008 This Presentation is Public Favorites: 1 Presentation Description This PPT was originally presented to a group of attorneys at the Wynn Hotel in Las Vegas. A lively discussion around the topic confirmed the need to craft a unique experience for clients; one that results in great word of mouth. Although this presentation was geared to attorneys it is applicable to all professional services. Comments Posting comment... By: GreyP (20 month(s) ago) I use an awesome selection of attorneys in my hometown Raleigh, NC. Their homepage http://www.attorneysnc.com shows basically what they offer. After using them and seeing this ppt, I figured that they must have made this, and if not, then they definitely saw it! Thanks for the unique ppt yall Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Slide 1: DESIGNING AN EXPERIENCE Your Clients Will Talk About Slide 2: Steve Wynn: The Customer Experience Slide 3: Great Word of Mouth Slide 4: The Words of Maya Angelou Slide 5: Survey Results 10+ Brand Ambassadors (71%) Highly Motivated Employees (53%) Excellent Employee Morale (35%) Excellent Client Satisfaction (47%) Employee Turnover: Less Than 5% (53%) Excellent System for Hiring the Right People (24%) Right Hand Marketing Person (65%) Client Satisfaction Surveys Conducted (59%) 80 Percent of All Decisions Are Made Emotionally (only 41% of you affirmed that) System in Place to Keep Staff Informed of Firm Progress, Goals, Challenges and Successes (24%) Slide 6: One Core Emotion Authentic and genuine CARING that is evidenced in an ability to connect with other people. Slide 7: Bridging the Gap Slide 8: Memorable Experiences Matter Slide 9: 80% of Decisions Are Made Emotionally emotions LOGIC vs. Slide 10: Brand Magnetism Slide 11: Do Your Employees Get to Participate in Your Brand? Slide 12: What is the Key? Slide 13: Client Ambassadors and Influentials Slide 14: CRM Slide 15: Seth Godin Slide 16: Key Points Slide 17: Let’s Make Them Talk Slide 18: Charity Alliances – Cause Marketing Race for the Cure Passionately Pink Circle of Promise Slide 19: Speaking Engagements Slide 20: Client Advisory Panel Slide 21: Community Involvement Slide 22: Social Networking Slide 23: Injury Support Group Slide 24: Leverage Employee Expertise Slide 25: The Rewards Slide 26: Maya Angelou - Reiteration Slide 27: Your Vision – Your Culture Slide 28: The Key Slide 29: Follow-Up