Slide 1:ADVANTAGES OF FIDELIO SOFTWARE


GUEST :GUEST Online booking can be done. Can save time as online booking is faster. Quick check-in can be done. All hotel information at finger tip. Can cut down cost on telephone calls and other inter-phase. Can have access to 13,000 hotels and 18,000 restaurants worldwide at finger tip. Since all the guest information is stored, if the guest is coming back, the information need not be given again. Since all the hotel information is at the finger tip, there is no chance of getting misleading information


STAFF :STAFF User Friendly Software. Software can be used in 30 languages. Easier for multi-tasking. Can create up to 80 folios. All guest information available in a single window will save time. Helps customized reporting. Powerful search engine including name, company, group etc. Easy three step check-in. Fast, point & Touch posting. Complex operations, Simple to use. More than 800 reports can be generated. Operator can use smart keys for guest look up.


ORGANIZATION :ORGANIZATION Up to one lac reservation possible. Travel agent commission can be saved due to online booking by the guest. More than 800 reports can be generated. Productivity increases as all the information is available at the finger tip. Less manpower required. Easy to have track on the number of cancellation and turn aways Easy to install. Minimal technical demands as it works on most platforms like Windows, Linux, Unix. High level of security to protect hotel & guest information as unauthorized can not log in. Connection onto the global GDS reservation system and the internet reservation system. Tools for creation own reports. Guest History can be saved in the system


Slide 5:DISADVANTAGES OF FIDELIO SOFTWARE


GUEST :GUEST If there is a power failure while making a reservation, all the information has to be given again. If there is a power cut while there is a check-in or check-out, the guest need to wait which make him irate.


STAFF :STAFF If one staff mistypes the information than the guest might get irate. If there is a power failure, while making a reservation than the staff must redo the whole reservation than the staff must redo the whole reservation. When night auditing is being done all other user's must be logged off. If there is a virus attack the stored information can be corrupt and the wrong information may be given to the guest which might make him irate


ORGANISATION :ORGANISATION All the staff needs to be trained on the software The software needs to be renewed each year. High risk of virus attack as the systems are connected to the internet most of the time. If there is a virus attack the stored information might get corrupt. If there is a power failure, the organization runs a high risk of loosing all the stored information. If night auditing is missed one day there might be a havoc the next day.