BotMan - Are Chatbots the Future of Customer Service

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Are Chatbots the Future of Customer Service?:

Are Chatbots the Future of Customer Service? https://www.botman.co.uk/ BotMan

Slide 2:

What is a Chatbot? A computer program that simulates human conversation, or chat, through artificial intelligence. https://www.botman.co.uk/

Current Customer Service Interactions:

Current Customer Service Interactions Find contact info of company through the Internet Call contact number Navigate through a sequence of touch tones or semi-functional speech recognition steps Wait on hold until a specialist is available Step through a sequence of verifications to make sure it is truly you who is calling Get told you need to talk with a different representative and get put on hold while you are transferred Finally, get an answer to your question 3 https://www.botman.co.uk/

The Chatbot Experience:

The Chatbot Experience Open a Messenger platform and search for the business name using its “handle” Start the conversation by making a request Receive rich media feedback (text + images + hyperlinks + voice) that answer your question https://www.botman.co.uk/

Chatbots Have Been Around For a While…:

Chatbots Have Been Around For a While… In 1966 computer scientist named Joseph Weizenbaum published ELIZA In 2000, SmarterChild was created – an instant messaging personal agent https://www.botman.co.uk/

Why Are Chatbots Suddenly a Hot Topic?:

Why Are Chatbots Suddenly a Hot Topic? https://www.botman.co.uk/ Convergence of three things: High mobile penetration Rise of messenger apps Rapid advances in AI

Why Are Chatbots Suddenly a Hot Topic?:

Why Are Chatbots Suddenly a Hot Topic? Facebook launched Bots for Messenger at their recent F8 conference Businesses can now access to its API in order to develop chatbots for the Facebook Messenger app https://www.botman.co.uk/

How Can Chatbots be Used for Customer Service?:

https://www.botman.co.uk/ How Can Chatbots be Used for Customer Service? Can be used as an additional customer service channel. Can automate low value tasks – focusing on those that really add value. Can gather information for eventual interaction with a human rep.

Key Benefits:

Key Benefits https://www.botman.co.uk/ Enables rapid customer service – 24/7. Organisations can engage with customers in a place they spent the most time. Reduced need to validate person or data. Enables a consistent experience and can reduce chance of human error. Extremely cost effective They can incorporate media, provide detailed descriptions of items, services or features.

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