emotional intelligence for leaders and managers

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Emotional Intelligence for Managers and Leaders Dr. Chris Wakeman July 2010

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Aims…… To consider the evolution of the Emotional Intelligence (EI) concept To examine the importance of EI in the context of leadership To engage with the testing, measurement & evaluation of EI To propose strategies for personal development in the context of EI

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Outcomes…… By the end of the session participants will be able to: Explain what EI is and how the concept evolved Understand the importance of EI and Emotional Competence (EC) in the context of leadership Engage with testing and evaluation of EI using the EIQu Suggest strategies for the development of EC in order to enhance leadership & management qualities

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Why is Emotional Intelligence important in the contemporary office…..? http://www.youtube.com/watch?v=YuRxPXXr-eU

Activity……. : 

Activity……. Think of a person who you consider to be a good leader or simply somebody who is an excellent team player at work. Use the grid opposite to note down all the features that person has that makes them so effective

What is Emotional Intelligence (EI)…… : 

What is Emotional Intelligence (EI)…… “A form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action”. Salovey & Mayer (1990)

The Evolution of the EI concept…… : 

The Evolution of the EI concept…… Since the time of Aristotle (2nd book of rhetoric), theorists have recognised the concept of social or Emotional Intelligence (EI). There are, however, many views and opinions regarding which factors and dimensions constitute the EI framework

How has the concept of Emotional Intelligence Evolved……? : 

How has the concept of Emotional Intelligence Evolved……? Very slowly – even though Aristotle identified social aspects of intelligence some 2,300 years ago, little work was done on the concept prior to the 20th Century

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Emotional Intelligence: an expert view…… http://www.youtube.com/watch?v=EERoxdMpEng

What is the Difference Between EI and IQ……? : 

What is the Difference Between EI and IQ……? The intelligence quotient (IQ) is based on a narrow view of what has traditionally been put forward as ‘important' areas of intelligence – maths, reasoning and non-verbal reasoning Emotional Intelligence (EI) is often described as ‘non-cognitive’ and is an aspect of intelligence that is now recognised as being hugely important in the workplace. Howard Gardner (1983) alluded to some areas that we now associate with EI describing them as interpersonal and intrapersonal aspects of intelligence

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“Interpersonal intelligence builds on a core capacity to notice distinctions among others, in particular, contrasts in their moods, temperaments, motivations, and intentions” Gardner, H. 1983 (page 23) Back

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“Knowledge of the internal aspects of a person: access to one’s own feelings, one’s range of emotions, the capacity to effect discriminations among these emotions and eventually to label them and draw upon them as a means of understanding and guiding one’s own behaviour” Gardner, H. 1983 (page 23) Back

What is the Difference Between Emotions and Feelings……? : 

What is the Difference Between Emotions and Feelings……? “Emotions are the raw material. They come with the DNA package. Feelings are the interpretation of the raw data given by the brain and reinforced by the individual's culture” Anabel Jensen, Ph.D. http://answers.google.com/answers/main?cmd=threadview&id=149261

The Emotional Brain……….. : 

The Emotional Brain……….. The emotional brain responds to an event more quickly than the thinking brain. The amygdala in the emotional center sees and hears everything that occurs to us instantaneously and is the trigger point for the fight or flight response. It is the most primitive survival response. If it perceives an emotional emergency, it can take over the rest of the brain before the neo-cortex (the thinking brain) has had time to analyze the signals coming in and decide what to do. Goleman, D. http://www.shareguide.com/Goleman.html

Emotional Intelligence: recognising and developing…..? : 

Emotional Intelligence: recognising and developing…..? http://www.youtube.com/watch?v=Obd-h278BZY

Other Well Known Theorists and Organisations…… : 

Other Well Known Theorists and Organisations…… Geneva Emotion Research Group Consortium for Research on Emotional Intelligence in Organisations John Mayer et al Reuven BarOn

Goleman’s Framework…. : 

Goleman’s Framework….

The Generic Framework…… : 

The Generic Framework…… Refer to ‘The Generic Emotional Intelligence Framework’ handout

Activity……… : 

Activity……… Read through the case study provided. Discuss the case study with your colleagues and link it to the generic EI framework. Note which EI factors from the generic framework are having an impact during the case. Can you identify any factors from the generic framework that the people involved in the case need to develop?

Testing, Measurement & Analysis……… : 

Testing, Measurement & Analysis……… There are many emotional intelligence tests but few are based on sound academic principles and even less are available through the public domain. The Emotional Intelligence Questionnaire (EIQu) offers a free published test for professional purposes

‘EIQu’ Framework…. : 

‘EIQu’ Framework….

Activity……… : 

Activity……… Complete the Emotional Intelligence Questionnaire (EIQu) and associated scoring system. Read the Level ‘A’ surface analysis for your sector and the Level ‘B’ descriptor for your segment. How do these descriptors fit with your perception of your current EI levels?

Scoring the Emotional Intelligence Questionnaire (EIQu) : 

Scoring the Emotional Intelligence Questionnaire (EIQu) Step 1:

Scoring the Emotional Intelligence Questionnaire (EIQu) (cont.) : 

Scoring the Emotional Intelligence Questionnaire (EIQu) (cont.) Step 2 Subtract your total for set 2 from your total for set 1: Set 1 – Set 2 = ❑ Step 3 Subtract your total for set 4 from your total for set 3: Set 3 – Set 4 = ❑ Note: The answers to the above calculations may be a negative number and must be within the range –10 to +10.

Record your answers on the EIQu profile : 

Record your answers on the EIQu profile Step 1 Your final figure from ‘Set 1 – Set 2’ should be recorded on the horizontal axis Step 2 Your final figure from ‘Set 3 – Set 4’ should be recorded on the vertical axis

The EIQu profile : 

The EIQu profile Lower social and personal competence Could enhance: Empathy, leadership, influence, communication skills, conflict management, team ethics, relationships, emotional self-awareness, self-confidence, self-discipline, conscientiousness, initiative and dependability. High social competence and lower personal competence Strengths: Empathy, leadership, influence, communication skills, conflict management, team ethics, relationships. Could enhance: Emotional self-awareness, self-confidence, self-discipline, conscientiousness, initiative, dependability. High social and personal competence Strengths: Empathy, leadership, influence, communication skills, conflict management, team ethics, relationships, emotional self-awareness, self-confidence, self-discipline, conscientiousness, initiative and dependability. High personal competence, lower social competence Strengths: Emotional self-awareness, self-confidence, self-discipline, conscientiousness, initiative and dependability. Could enhance: Empathy, leadership, Influence, communication skills, conflict management, team ethics and relationships. 10 10 -10 -10

Toxic Managers……! : 

Toxic Managers……! Lubit, R (2004) identifies 4 types of toxic manager: Narcissistic Managers Aggressive Managers Rigid Managers Impaired Managers http://www.iveybusinessjournal.com/view_article.asp?intArticle_ID=475

Developing EI…… : 

Developing EI…… The first step in developing one’s EI is to identify the areas or factors that require attention. The EIQu should provide a starting point for this process though often, reflective engagement is more fruitful

Activity……… : 

Activity……… Using the template provided, identify three undesirable EI traits that you currently feel you have. Think of strategies you can employ to increase your ‘Emotional Competence’ in the three areas you have identified. Prepare to feedback to the group

The Benefits of developing Emotional Competence….. : 

The Benefits of developing Emotional Competence….. “There is little doubt that by developing our emotional competence we shall not only become better leaders but also enjoy wider benefits relating to Life, Education, Business, and Health” See http://www.6seconds.org/

Any Questions……………… : 

Any Questions……………… Visit the Emotional Intelligence BlogSpot: http://intelligentemotions.blogspot.com/

References…….. : 

References…….. Lubit, R. (2004) The tyranny of toxic managers: applying emotional intelligence to deal with difficult personalities. IVEY Business Journal March/April 2004 www.iveybusinessjournal.com (accessed 24th August 2009) Six Seconds: The Emotional Intelligence Network (2008) Benefits of Emotional Intelligence on Life, Education, Business, and Health. http://www.nexuseq.com/press/eq_benefits.pdf (accessed 24th August 2009) Wakeman, C.E. (2006) Emotional intelligence: testing, measurement & analysis. Research in Education, Vol.75. (May 2006) pp. 71 – 93 Wakeman, C.E. (2008) Emotional intelligence: towards a generic framework for the 21st century. EducationalFUTURES, journal of the British Education Studies Association. Conference Issue 2008