Magento Product FAQ Extension -

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Presentation Description

CedCommerce Product FAQ is a simple module for Magento E-Commerce platform, which allows the owner to create a knowledge base section for a website on every product detail page. Admin has the facility to add interactive questions on product pages at the time of product creation from admin panel.

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Presentation Transcript

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© CedCommerce. All rights reserved. SUPPORTCEDCOMMERCE.COM CedCommerce Product FAQ CedCommerce Product FAQ is a simple module for the Magento E-commerce platformwhich allows owner to create a knowledge base section for website on every product detail page. It allows admin to add multiple questions related to product right from product creation page in magento admin. "Ask US" form is added on each product page which enables customer to ask question directly from product pages which will be posted on product detail page after admin approval. Module also Configure email alerts such that whenever a question is asked by a customer or in case admin replies to any question then acknowledgement will be send to customer on their mentioned email id.

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© CedCommerce. All Rights Reserved. 1 CedCommerce PRODUCT FAQ Product FAQ User Manual Version – 0.0.1

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© CedCommerce. All Rights Reserved. 2 Table of Contents Overview ....................................................................................................................................................... 3 Product Faq Configuration ............................................................................................................................ 3 Admin Functionalities ................................................................................................................................... 5 Frontend Functionalities ............................................................................................................................... 7 Support ......................................................................................................................................................... 9

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© CedCommerce. All Rights Reserved. 3 Overview CedCommerce Product FAQ is a simple module for the Magento E-commerce platformwhich allows owner to create a knowledge base section for website on every product detail page. It enables admin to add multiple questions related to product right from product creation page in magento admin. "Ask US" form is added on each product page which enables customer to ask question directly from product pages which will be posted on product detail page after admin approval. Module also Configure email alerts such that whenever a question is asked by a customer or in case admin replies to any question then acknowledgement will be send to customer on their mentioned email id. It also provides admin the functionality to see the list of questionedit FAQSchange visibility/statusdelete FAQS etc. Product FAQ Configurations The website admin can manage the Product FAQ configurations by selecting Cedcommerce FAQ Setting The following screen will be open on this page.

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© CedCommerce. All Rights Reserved. 4 Product FAQS page will have following group. 1 General This group will have the following fields- a Enable Module In the general group the setting to "Enable Module" is a yes/no type. This will make the whole extension feature enable or disable at once. b Sender Email Set the email sender email to the configuration.Then each time the communication through the mail which we are sending will send by the same email. c Sender Name Set the email sender name to the configuration. Then each time the communication through the mail which we are sending will send by the same name.

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© CedCommerce. All Rights Reserved. 5 Admin Functionalities-: 1 Create Product Related FAQS Admin can add faq from product creation page in magento admin.On opening product creation page you will see a new tab FAQS.FAQ page will show like the below screenshot. You can add any number of faq by clicking add new question. 2 Manage FAQ Grid-: To manage the FAQs in the CedCommerce Product FAQ module admin can go to the CedCommerce Manage FAQ link.The following scrren appers on opening this link.

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© CedCommerce. All Rights Reserved. 6 The manage FAQ grid displays the list of FAQs added by admin and faqs asked by client.Manage FAQ page will show like the below screenshot. a Edit FAQ from Grid Admin can edit any faq detail by just clicking on the edit link from the manage FAQ grid and can update the information about the faq and save the faq.If edit faq form page contain email id then an acknowledge email will be sent. b Change Visibility Of FAQ Admin can change the visibility of the faq from the manage faq grid by selecting change visibilty from the action dropdown on top.On selecting change visiblity a new dropdown visibilty will appear with values visible or not visible.After selecting value click on submit button.This will also give admin the ability to mass update visibility of faqs.

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© CedCommerce. All Rights Reserved. 7 Frontend Functionalities-: A Product Faq tab is added in frontend where FAQS appear in accordian style.It also provide customers ability to show their feedback by liking and disliking FAQ. There is a button after each FAQ to like/unlike faq and total likes count also displayed there.

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© CedCommerce. All Rights Reserved. 8 There is also a link "Ask Us".On clicking link "ASK US" a form opens in a popup.Customer can ask any questions directly from their by submitting the form.The submited question will be displayed on frontend after admin approval and an acknowledgement email with admin replies will be sent to customer whenever admin replies to the questions

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© CedCommerce. All Rights Reserved. 9 Support If you need support or have questions directly related to the Marketplace extension please use our Online Message Form to contact our support team or send us an email at supportcedcommerce.com Best Regards CedCommerce Team

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