logging in or signing up WCU buad311 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: The presentation is successfully added In Your Favorites. Views: 360 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: February 09, 2011 This Presentation is Private Favorites: 1 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript West Coast University Case Analysis : West Coast University Case Analysis Tae Kim Julio Lin Son Vo Michael ZobelOutline of Goals : Outline of Goals Brief history of WCUSHS Overview of issues Analysis of proposed solution Strategy moving forwardWCU Student Health Center : WCU Student Health Center Serves 34,700 Primary Care Clinic provides walk-in clinic 17 clinicians plus other medical staffMajor Issues: Major Issues Long wait times Inconvenient clinician schedules High frequency of patient returns General operational inefficiencies Reduced patient satisfactionThe Current System: The Current System Walk-In Clinic: 9.425 patients per hour enter clinic 3.75 clinicians available 25 minute examinations Appointments: 6.24 patients per hour 7.5 clinicians available 25 minute examinationsThe Current System: Actual Walk-In Patient Statistics: 9.425 patients x 21% x 55% = 1.09 patients 9.425 patients x 79% = 7.45 patients 8.54 patients stay ( 0.885 patients leave) The Current SystemAnalysis of Pre-Examination Process: Analysis of Pre-Examination Process Inter-arrival time = 7.03 minutes Process time = 3.5 minutes Servers = 1.25 medical assistant Analysis: Utilization = 39.8% Queue Time = 1.91 minutes # of patients in system = 0.77 patientsAnalysis of Examination Process: Inter-arrival time = 7.03 minutes Process time = 25 minutes Servers = 3.75 clinicians Analysis: Utilization = 94.8 % Queue Time = 125.4 minutes # of patients in system = 21.4 patients Analysis of Examination ProcessUser Feedback: “…frustrated…wait 30 minutes…” “…lengthy waiting times…” “…bad thing is trying to schedule the time …” User FeedbackAnalysis of Appointment Process: Analysis of Appointment Process Inter-arrival time = 9.62 minutes Process time = 25 minutes Servers = 7.5 clinicians Analysis: Utilization = 34.7% Queue Time = 0.147 minutes # of patients in system = 2.614 patientsThe Proposed System: Assign patients to teams of clinicians “Pool” of up to 4 medical assistants All staff working maximum hours Goals: Reduce waiting time ( <20 mins ) Reduce % of patients unable to see team ( <5%) Reduce delay to see clinician (1 day) Improve clinic perception The Proposed SystemThe Proposed System: Major Changes: Fewer clinicians covering appointments More clinicians covering clinic Clinic schedule: 8 Teams (1-8) with 1 doctor & 1 NP plus extra clinician 1 Nurse covering Triage duties at all time The Proposed SystemWeekly Schedule: Weekly Schedule Mon/Wed/Fri 8am-12pm Team 1 Team 2 Team 3 Team 4 Floater Dr. A Dr. B Nurse J Dr. D Nurse P 1pm-5pm Team 5 Team 6 Team 7 Team 8 Floater Dr. E Dr. F Nurse M Dr. H Nurse P Tues/Thurs 8am-12pm Team 1 Team 2 Team 3 Team 4 Floater Nurse L Nurse O Dr. C Dr. I Nurse P 1pm-5pm Team 5 Team 6 Team 7 Team 8 Floater Nurse N Nurse Q Dr. G Nurse K Nurse P Triage Duties Mon Tues Wed Thurs Fri Nurse K Nurse J Nurse L Nurse M Nurse QAnalysis of Proposed Clinic System: Analysis of Proposed Clinic System Inter-arrival time = 6.366 minutes Process time = 25 minutes Servers = 5 clinicians Analysis: Utilization = 78.5% Queue Time = 12.26 minutes # of patients in system = 5.85 patientsAnalysis of Proposed Appointment Process: Analysis of Proposed Appointment Process Inter-arrival time = 9.62 minutes Process time = 25 minutes Servers = 7 clinicians Analysis: Utilization = 37.1% Queue Time = 0.106 minutes # of patients in system = 2.61 patientsAnalysis of Pre-Examination Process: Analysis of Pre-Examination Process Inter-arrival time = 7.03 minutes Process time = 3.5 minutes Servers = 4 medical assistants Analysis: Utilization = 12.4% Queue Time = 0.00 minutes # of patients in system = 0.498 patients ** 4 Medical Assistants are unnecessary**Key Features: Average wait time for walk-in clinic: 12.26 mins 100% of patients see preferred team within 24 hrs 0-1 day delay to see preferred team No changes to working hours of clinicians Key FeaturesConclusions: Proposed system meets all requirements! Conclusions You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
WCU buad311 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: The presentation is successfully added In Your Favorites. Views: 360 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: February 09, 2011 This Presentation is Private Favorites: 1 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript West Coast University Case Analysis : West Coast University Case Analysis Tae Kim Julio Lin Son Vo Michael ZobelOutline of Goals : Outline of Goals Brief history of WCUSHS Overview of issues Analysis of proposed solution Strategy moving forwardWCU Student Health Center : WCU Student Health Center Serves 34,700 Primary Care Clinic provides walk-in clinic 17 clinicians plus other medical staffMajor Issues: Major Issues Long wait times Inconvenient clinician schedules High frequency of patient returns General operational inefficiencies Reduced patient satisfactionThe Current System: The Current System Walk-In Clinic: 9.425 patients per hour enter clinic 3.75 clinicians available 25 minute examinations Appointments: 6.24 patients per hour 7.5 clinicians available 25 minute examinationsThe Current System: Actual Walk-In Patient Statistics: 9.425 patients x 21% x 55% = 1.09 patients 9.425 patients x 79% = 7.45 patients 8.54 patients stay ( 0.885 patients leave) The Current SystemAnalysis of Pre-Examination Process: Analysis of Pre-Examination Process Inter-arrival time = 7.03 minutes Process time = 3.5 minutes Servers = 1.25 medical assistant Analysis: Utilization = 39.8% Queue Time = 1.91 minutes # of patients in system = 0.77 patientsAnalysis of Examination Process: Inter-arrival time = 7.03 minutes Process time = 25 minutes Servers = 3.75 clinicians Analysis: Utilization = 94.8 % Queue Time = 125.4 minutes # of patients in system = 21.4 patients Analysis of Examination ProcessUser Feedback: “…frustrated…wait 30 minutes…” “…lengthy waiting times…” “…bad thing is trying to schedule the time …” User FeedbackAnalysis of Appointment Process: Analysis of Appointment Process Inter-arrival time = 9.62 minutes Process time = 25 minutes Servers = 7.5 clinicians Analysis: Utilization = 34.7% Queue Time = 0.147 minutes # of patients in system = 2.614 patientsThe Proposed System: Assign patients to teams of clinicians “Pool” of up to 4 medical assistants All staff working maximum hours Goals: Reduce waiting time ( <20 mins ) Reduce % of patients unable to see team ( <5%) Reduce delay to see clinician (1 day) Improve clinic perception The Proposed SystemThe Proposed System: Major Changes: Fewer clinicians covering appointments More clinicians covering clinic Clinic schedule: 8 Teams (1-8) with 1 doctor & 1 NP plus extra clinician 1 Nurse covering Triage duties at all time The Proposed SystemWeekly Schedule: Weekly Schedule Mon/Wed/Fri 8am-12pm Team 1 Team 2 Team 3 Team 4 Floater Dr. A Dr. B Nurse J Dr. D Nurse P 1pm-5pm Team 5 Team 6 Team 7 Team 8 Floater Dr. E Dr. F Nurse M Dr. H Nurse P Tues/Thurs 8am-12pm Team 1 Team 2 Team 3 Team 4 Floater Nurse L Nurse O Dr. C Dr. I Nurse P 1pm-5pm Team 5 Team 6 Team 7 Team 8 Floater Nurse N Nurse Q Dr. G Nurse K Nurse P Triage Duties Mon Tues Wed Thurs Fri Nurse K Nurse J Nurse L Nurse M Nurse QAnalysis of Proposed Clinic System: Analysis of Proposed Clinic System Inter-arrival time = 6.366 minutes Process time = 25 minutes Servers = 5 clinicians Analysis: Utilization = 78.5% Queue Time = 12.26 minutes # of patients in system = 5.85 patientsAnalysis of Proposed Appointment Process: Analysis of Proposed Appointment Process Inter-arrival time = 9.62 minutes Process time = 25 minutes Servers = 7 clinicians Analysis: Utilization = 37.1% Queue Time = 0.106 minutes # of patients in system = 2.61 patientsAnalysis of Pre-Examination Process: Analysis of Pre-Examination Process Inter-arrival time = 7.03 minutes Process time = 3.5 minutes Servers = 4 medical assistants Analysis: Utilization = 12.4% Queue Time = 0.00 minutes # of patients in system = 0.498 patients ** 4 Medical Assistants are unnecessary**Key Features: Average wait time for walk-in clinic: 12.26 mins 100% of patients see preferred team within 24 hrs 0-1 day delay to see preferred team No changes to working hours of clinicians Key FeaturesConclusions: Proposed system meets all requirements! Conclusions