Organizational Design Presentation-Bridgett Harris

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U.S.BancorpBoard of DirectorsPresentation : 

U.S.BancorpBoard of DirectorsPresentation Presented By Change gents Organizational Development & Design Practitioner & Business Specialist

U.S.Bancorp Organizational Assessment : 

U.S.Bancorp Organizational Assessment Decision Making Innovation Change Success

Presentation Overview : 

Presentation Overview Introduction Presentation Benefits Assessment Findings Recommendations Key Topic Overview- Decision Making Executive Summary

Introduction : 

Introduction Goal – Innovation & Success for 21st Century Focus – Decision Making Method - Change

Benefits : 

Benefits Position U.S.Bancorp for ultimate success Quality Decision Making Innovative Face Organizational Pressure Change Out run environmental change Survive disruptive cultural change Effective Strategies for Growth & Increase Market Share Communication, Collaboration, Flexibility

Benefits : 

Benefits Adaptability – Overcome challenges presented by volatile external environment Balance & fit between organizational structure & external environment Competitive Edge Revolutionary operating model for financial industry Marketing strategy - Leadership & resources mirror customer base Maximize Efficiency Utilize management staff more efficiently Tap into existing valuable diverse human resources Manage diverse resource base for success

Key Findings : 

Key Findings Hierarchy & Culture Limiting Opportunities Disadvantages Bureaucratic hierarchy Top management overloaded Top management slow to respond to problems & opportunities Minimal collaboration Bureaucratic culture Lower personal involvement Less flexibility Resources can feel stifled & constrained

Strengths : 

Strengths Efficient Operational Practices Superior Customer Service Effective Communication Management – Organization level

Opportunities for Improvements : 

Opportunities for Improvements Culture Transition Organizational Diversity – Management Level Management/Leadership Expertise Diversity Management Expertise

Recommendations : 

Recommendations Culture Transition Adapt & integrate hybrid element of the Adaptability & Clan cultures Organizational Diversity Assess organization for qualified diversity candidates to promote or train for management roles Management/Leadership Expertise Create training plans to for all management levels Management & Leadership skills training Diversity Management Expertise Hire OD consultant to conduct diversity management training

Topic Rationale : 

Topic Rationale Decisions Drive Outcome and Results Proposing a Strategy for Change Requirements for success Making the decision to change Change current decision making structure Decision making training at lower hierarchical levels Why Decision Making? The Facts Daily activity, 80% management time Better decisions produce better results Success & failure rest on one factor Decisions!

Decision, Decision, DecisionsAn Overview : 

Decision, Decision, DecisionsAn Overview Definitions Decision An answer to a question or choice between two alternatives Decision Making Conversion of information into action Choice of actions Process of identifying and solving problems

Individual Decision Making : 

Individual Decision Making Rational Ideal, perfect world approach Logical step by step Use systematic procedures Complete information, well understood issues Alternative & consequences known Bounded Rational Reality taken into considerations Complexity, time constraints, pressure, ambiguity Intuitive, use common sense, good judgment, experience Most satisfactory solution or good enough Suitable alternative will abort the search efforts Multiple alternatives considered and implemented If necessary

Organizational Decision Making : 

Organizational Decision Making Management Science Mathematical, statistical, scientific Applicable when issue is analyzable & measureable Comparable to Rational Model Carnegie Involves management coalitions Negotiation & bargaining required Immediate solutions, resolve quickly Satisficing or satisfactory options versus optimal solutions Incremental Focus on structured sequence of actions between issue identification and resolution Series of small decisions combined to create final decision May involve cyclical or iterative approach

Real World, Practical Elements : 

Real World, Practical Elements Decision making is complicated & dynamic with underlying logic that makes sense in context Decision making will be a hybrid result of several models Trial & error will be a factor for some decision efforts Intuition & experience will play a role Joint decision making can be effective Compromise, give & take Influenced by judgment errors or cognitive biases

Real World, Practical Elements : 

Real World, Practical Elements Information is all-pervasive & will play a role Access & clarity of facts & information will improve decisions Manager limitations impact decisions such as knowledge, ability, options, external conditions, time Possibility of solutions without problems & problems without solutions Risk taking is a reality Failure is an option

Technology & Decision Making : 

Technology & Decision Making BI Tools Reporting Systems Databases & Data warehouses ERM & ERP Competitive Intelligence Internet & Intranet

Success Factors : 

Success Factors Environment Encourage decision making Support decisions Encourage interactions with managers, environment, staff etc… Create a climate of learning Encourage experimentation Support risk taking Create a climate of acceptance Mistakes & failure tolerated

Success Factors : 

Success Factors Functional Clearly identify the problem/issue Utilize as much information, data, facts as possible Track information real time Seek advice, utilize reliable sources, acquire expert consultation Consider multiple alternatives Gain consensus if possible Align decision with strategic goals and initiatives Make the decision

Executive Summary : 

Executive Summary U.S.Bancorp is a vibrant organization Successful at operational efficiency & service execution Opportunities for Increased Success Decentralize decision making Implement learning culture Diversity planning & implementation Openness to change Strategic Positioning Quality Decision Making Success

Executive Summary : 

Executive Summary The assumption is that better decisions will result if the correct balance of process and pertinent information is utilized in making choices. “A basic proposition is that the greater the uncertainty of the task, the greater the amount of information that has to be processed between decision makers during the execution of the task. Change gents Helping you navigate the transition through change Success

References : 

References Daft, R. L., (2010). Organizational Theory and Design. Mason, OH: South-Western, Cengage Learning. Pennings, J. M., (Ed.). (1983). Decision Making, An Organizational Behavior Approach: M. Wiener Publishing Inc Witte, E., & Zimmerman, H. J. (Eds.). (1986). Empirical Research on Organization Decision – Making. BZ Amsterdam, The Netherlands: Elsevier Publishers B.V.

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