Using the Social Web to Promote Your Resources

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Slides for a talk on "Exploiting the Social Web to Promote Your Resources " given by Brian Kelly, UKOLN at a SCAMORE workshop held in London on 12 October 2010.

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Maximising the Effectiveness of Your Online Resources:Exploiting the Social Web to Promote Your Resources : 

Maximising the Effectiveness of Your Online Resources:Exploiting the Social Web to Promote Your Resources Brian Kelly UKOLN University of Bath Bath, UK UKOLN is supported by: This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) Acceptable Use Policy Recording this talk, taking photos, discussing the content using Twitter, blogs, etc. is permitted providing distractions to others is minimised. http://www.ukoln.ac.uk/web-focus/events/workshops/scamore-20101012/ Twitter: http://twitter.com/briankelly/ http://twitter.com/ukwebfocus/ Email: b.kelly@ukoln.ac.uk Blog: http://ukwebfocus.wordpress.com/

About Me : 

2 About Me Brian Kelly: JISC-funded Web adviser to UK HE/FE sector Based at UKOLN, a national centre of expertise in digital information management Involved in Web since Jan 1993 Over 350 presentations given since 1997 790+ blog posts since Nov 2006 Current areas of interest include Web 2.0, Web standards & Web accessibility User of various Web 2.0 services: blogs, micro-blogs, social sharing services, social networking services, …

Slide 3: 

3 UK Web Focus blog : main user engagement & dissemination channel

Revisiting SEO : 

4 Revisiting SEO Summary of key approaches: Apply various techniques to Web resources to make resources easier to find in Google, … Resources may include organisational Web suites, third party Web sites, databases, … Resources may also include real world objects and ideas (i.e. your museum, your research ideas, …) Based on understanding of importance of Google to end users Databases Web sites Real world Directories Google(Bing, …)

Beyond SEO : 

5 Beyond SEO Summary of key approaches: Make use of social networking services which people may use of discuss your services Services may include Facebook, MySpace, Slideshare, Twitter, … No need to touch your Web sites (so useful if you can’t!) Based on understanding of popularity of SNs and people’s interests in chatting and sharing Databases Web sites Directories Social Web(Blogs, Facebook, Slideshare, Twitter, …) Real world

Opportunities & Challenges : 

6 Opportunities & Challenges

It’s About The Individual! : 

7 It’s About The Individual! Focus of the Social Web is the individual. Challenges posed: ‘It’s my space’ ‘Sustainability Privacy Editorial control Branding …

Web 2.0 : 

8 Web2MemeMap, Tim O’Reilly, 2005 Characteristics Of Web 2.0 Network as platform Always beta Clean URIs Remix and mash-ups Syndication (RSS) Architecture of participation Blogs & Wikis Social networking Social tagging (folksonomies) Trust and openness Web 2.0 What Is Web 2.0? Marketing term (derived from observing 'patterns') rather than technical standards - “an attitude not a technology” Web 2.0

Virtual Twitter : 

Virtual Twitter For those who aren´t Twitter users Twitter Memo Community(#) #scamore Comments (#) e.g. #what To (@) About (@) Message (140 characters) Suggested for this session

Virtual Twitter : 

Virtual Twitter For those who aren´t Twitter users Twitter Memo Community(#) #scamore Comments (#) To (@) About (@) Message (140 characters) In London for #scamore workshop on Social Web. Wonder if there are any other Museum people here? 43

Virtual Twitter : 

Virtual Twitter For those who aren´t Twitter users Twitter Memo Community(#) #scamore Comments (#) #what To (@) briankelly About (@) Message (140 characters) @briankelly I didn’t understand what you meant about hashtags in #scamore session. #what 51

Virtual Twitter : 

Virtual Twitter For those who aren´t Twitter users Twitter Memo Community(#) #ili2010 Comments (#) To (@) About (@) @briankelly Message (140 characters) I wonder how many Twitter followers @briankelly has? #ili2010 79

What Does Google Find? : 

13 What Does Google Find? Pages in Wikipedia are Google-friendly First 3rd party Web site for search for ‘British Library’ is from Wikipedia Wikis Similar results found for a search for ‘British Postal Museum’

Exploiting Wikipedia (1) : 

14 Exploiting Wikipedia (1) Is your organisation listed in Wikipedia? If not you are missing out on a (free) dissemination opportunity. Wikis Note Wikipedia entries are widely read, so contributions can have significant impact

Exploiting Wikipedia (2) : 

15 Exploiting Wikipedia (2) Your entry may have created by someone who doesn’t work for your organisation Here’s a simple example of a Wikipedia entry. Conclusions: Doing nothing may not be an option! And would you allow inaccurate information to be published in a popular print publications?

Exploiting Wikipedia (3) : 

16 Exploiting Wikipedia (3) How to proceed: How to create pages: See Museums and Wikipedia paper, J Bowden from MW 2007. No Wikipedia reputation: Get ID and be a good Wikipedia citizen first. Entry flagged as ‘marketing’: You’ve copied your marking material, haven’t you! Work with your peers to avoid ‘the best’, ‘the leading’, … Wikis Note: This is now fixed

DBpedia : 

DBpedia 17 DBpedia: Linked Data version of Wikipedia info boxes

DBpedia Relationship Finder : 

DBpedia Relationship Finder Find relationships between items in Wikipedia 18

Wikipedia: Conclusions : 

Wikipedia: Conclusions Conclusions: Good for SEO A way of joining Web of Linked Data 19 Note that relationship isn’t described in entries for Oxford or Cambridge, but is provided externally

Why Blog? : 

20 Why Blog? Multiple reasons for blogging (not all to do with maximising access to resources and ideas): Reflection Dissemination Engagement News and alerts Note-taking Experimentation ‘Think out loud’ Personal development Syndication … Blogs Jo Alcock (librarian at Wolverhampton University) has a blog which allows her to engage with her users on library developments and solicit feedback

Why I Blog : 

21 Why I Blog Reasons mentioned previously. In addition: Talk about plans for new ‘stuff’ (events, papers, ideas, …) Talk and ‘stuff’ I’ve delivered (as illustrated) Use of a blog allows this to be: Commented on Syndicated Repurposed Blogs

The Paper In The Repository : 

22 The Paper In The Repository The paper in the repository can fail to engage with potential interested parties (especially if the paper is embargoed)

Facilitating The Discussion : 

Facilitating The Discussion The blog post about the paper can engage a wider audience … 23 and encourage discussion and debate ..

The Evidence : 

The Evidence Statistics for the University of Bath Opus Repository 24 Blog post SEO ???

The Evidence : 

The Evidence Second most downloaded resource in Opus had been linked to from UK Web Focus blog 25

A Comparison : 

A Comparison Does a blog post generate a ten-fold increase in the number of downloads? 26

Best Practices For Bloggers : 

27 Best Practices For Bloggers Examples of best practices: Have a blog policy (e.g. ‘Don’t be stupid’) Define the scope and target audience Link to others Allow comments Respond to comments Decide on team or individual blog … See UKOLN’s Cultural Heritage IntroBytes briefing documents

From A Distance Blog : 

28 From A Distance Blog Blogs Chris Sexton, IT Service’s Director at University of Sheffield & current UCISA chair Her blog: Outlines senior management strategic thinking Embed title and link to my most recent blog post

Reading, Even If Not Blogging : 

29 Reading, Even If Not Blogging Negative impact – the bad things they say about your stuff Can be useful to monitor: Your brand Your ideas Your reputation Your stuff …. Blogs Some minor criticisms from Stephen Downes, a well-read Canadian e=learning guru

What Can Twitter Offer? : 

30 What Can Twitter Offer? Twitter

What Can Twitter Offer? : 

31 What Can Twitter Offer? Twitter Promoting blog post about possible event. Brief - designed for retweeting (RT) Should you add “Please RT”?

What Can Twitter Offer? : 

32 What Can Twitter Offer? Twitter “OMG they’re criticising us – and this is being retweeted to new groups!” Note you don’t have to respond (but you may address issues raised)

Twitter Writing Style : 

33 Rationale: Allow retweeting in entirety Clause which can be removed (“in light of #digitalbritain report”) to allow for commentary (e.g. “great post”) Twitter Writing Style New blog post published which I hope to gain a wide audience for. Announcement tweeted. First draft “Respect Copyright (and Subvert It!)" My thoughts on copyright and openness in light of the #digitalbritain report http://bit.ly/4XOMJ” Second draft: “Respect Copyright (and Subvert It!)" Thoughts on copyright & openness in light of #digitalbritain report http://bit.ly/4XOMJ”

The Evidence : 

Evidence of the importance of Twitter for driving traffic to blogs The Evidence 34 Evidence UK Web Focus Blog: Total of 250,00+ views. Average 250/day over 3.5 years But how do they arrive at the blog?

“The Power Of Passed Links” : 

35 “The Power Of Passed Links” The Value Of Twitter Is In “The Power Of Passed Links” Wilson predicts that at current growth rates, Twitter “will surpass Google for many websites in the next year.” And that just as nearly every site on the Web has become addicted to Google juice, they will increasingly try to find ways to get more links from Twitter. Because Twitter equals traffic. … Moreover, he asserts that these Twitter links “convert better” than search links because they are often pre-filtered and come in the form of a recommendation from someone you are following. TechCrunch, June 2009

Twitter Alerts : 

Twitter Alerts Twitter alerts for keywords, etc available using: Columns in Tweetdeck Email alerts … But this doesn’t provide a historical perspective 36 Note ukwebfocus Twitter account is used for automated announcements of posts

Exploring The Evidence : 

Exploring The Evidence Twitter can be a significant driver of traffic 37

Further Evidence : 

Further Evidence Screenshots from http://twitoaster.com/briankelly 38 Aim: get people to provide suggestions for TwapperKeeper. What does the evidence tell us about (a) success of aims &(b) how to achieve aims?

Beyond The Individual : 

Beyond The Individual Twitter is used to support IWMW event with IWMW and IWMWlive accounts (and sword_app) 39 This news function was initially carried out using RSS

Observing Patterns : 

Observing Patterns Twitter used by Mimas 40

Next Steps: Implementation : 

Next Steps: Implementation History: Use by early adopters Use to support events Claiming ‘ukoln’ Twitter ID Gathering evidence of benefits / ROI Now: Planning use of ukoln and ariadne_ukoln Twitter accounts Agreeing responsibilities and scope Documenting and sharing best practices: the ‘voice’; the scope; do we follow; do we auto-follow; do we respond; … 41

Further Benefits : 

Further Benefits Further benefits include the paper.li daily newsletter – see http://paper.li/ariadne_ukoln 42 http://paper.li/ariadne_ukoln

Collective Approaches : 

Collective Approaches What benefits can be gain by actively collectively: Sharing best practices and experiences Exploiting virality of social networks – services that get better as nos. of users grow What about the ethical aspects? 43 ukwebfocus Twitter account follows JISC Twitter accounts. paper.li provides daily newsletter based on links posted – see <http://paper.li/ukwebfocus>

Slides To Engage Users : 

44 Slides To Engage Users Slides designed to allow users to make use of content and links: AUP giving permission to reuse content & exploit WiFi network to discuss content Hyperlinks in slides Link to master copy provided in title slide and footer in handout Tag used in del.icio.us to bookmark resources (no need to copy URLs) Slides The PowerPoint file is a live resource which can be easily accessed, discussed and provide links to relevant resources during a talk and subsequently.

Slideshare To Promote Ideas : 

45 Slideshare To Promote Ideas Slideshare I use Slideshare to maximise awareness of ideas in papers presented at events. Approaches: Slides uploaded in advance (accessibility benefits) Allow slides to be embedded in blogs, Web pages, … Text, tags, links & metadata to support searching & provide context

The Researcher : 

The Researcher Carol Gole’s slides 46 Slides uploaded on behalf of Professor Carole Goble

YouTube : 

47 YouTube Want to make your University appealing to potential students? They’re likely to look at YouTube What will they find? How do many people find resources? Answer is on YouTube? e.g. “how do I change I light bulb?”

YouTube : 

48 YouTube Want to make your University appealing to potential students? They’re likely to look at YouTube What will they find? From Apr - Oct 2009 Sheffield Uni ran competition encouraging students to upload videos to YouTube (£3000 prize). Aim was to get the students to express in own words what they thought of the University & how Sheffield had made them. IWMW 2010 session

Your Institutional Video : 

49 Your Institutional Video Is it worth trapping your marketing videos in your institutional Web site? The SEO tips for enhancing the visibility of your videos in YouTube follow well-established guidelines (e.g. title, description, tags, …) “Given that YouTube is by far the most popular video website, you should be publishing videos there (even if you are a B2B company like HubSpot ”

What About Facebook? (1) : 

50 What About Facebook? (1) Should you have a Facebook presence for your organisation? What are the reasons for having a presence in Fb? What are the concerns? Do the advantages outweigh the disadvantages? Nos. in June 2009 – 24,200 in May 2010 & 29,004 in Sep 2010

What About My Organisation? : 

51 What About My Organisation? 50 Social Sites That Every Business Needs a Presence on Social-Media/Social-Bookmarking Sites Share your favorite sites on the Web with potential clients and business partners by commenting on, uploading and ranking different newsworthy articles. You can also create a member profile that directs traffic back to your company's Web site. Reddit, Digg, del.icio.us, Stumbledupon, Technorati, Ning, Squidoo, Furl, Tubearoo, Wikihow, YouTube, Magnol.ia Professional-Networking Sites Sign up with these online networking communities as a company or as an individual to take advantage of recruiting opportunities, cross-promotional events and more. Linkedin, Ecademy, Focus, YorZ, Xing, Facebook, Care2, Plaxo, … General Social-Media Sites The following social-media sites provide excellent opportunities for businesses to advertise; promote specials, events or services; and feature published, knowledgeable employees. Wikipedia, Newsvine, 43 Things, WetPaint, Twitter, Yahoo Answers Don’t go for them all!

Conclusions : 

52 Conclusions The Social Web: Can be used to enhance access to digital resources, real world resources and ideas and concepts Ignoring the potential may mean you lose out to your peers, competitors or rivals Can form part of your organisation’s mission and not just an added extra for dissemination But there are risks

Questions and Discussion : 

Questions and Discussion Any questions? 53

Discussion : 

Discussion Possible areas for discussion: Who’s already doing this: What experiences can you share? Who’d like to do this: What barriers do you envisage? Who feels that more evidence is needed: What evidence is required? Who thinks this is a wrong approach: What concerns do you have? 54

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