D1: The NMC Methodology

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Slides "D1: The NMC Methodology" for a one-day workshop on "Preparing for the Future: Technological Challenges and Beyond" by Brian Kelly and Tony Hirst at the ILI 2015 conference. Held on Monday 19 October 2015 For further information see http://ukwebfocus.com/events/ili-2015-preparing-for-the-future

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Preparing for the Future: Technological Challenges and Beyond D1: The NMC Methodology:

Preparing for the Future: Technological Challenges and Beyond D1: The NMC Methodology Brian Kelly Independent researcher/consultant at UK Web Focus Ltd. Tony Hirst Senior lecturer at The Open University Contact Details Brian Kelly Tony Hirst Email: ukwebfocus@gmail.com Email : tony.hirst@gmail.com Twitter : @briankelly Twitter: @ psychemedia Blog : http://ukwebfocus.com/ Blog: http://blog.ouseful.info/ Slides and further information available at http://ukwebfocus.com/events/ili-2015-preparing-for-the-future/ UK Web Focus Event hashtag: #ili2015fut

Contents :

Contents Can we trust the experts? Collaboration and crowd-sourcing Systematising: Delphi process Using the process 2

Listening to Experts:

Listening to Experts You: Go to a conference and listen to an expert Read a report written to expert in sector Organise an event with input from experts The experts identify relevant solutions But does this always work? SGML for sharing computer documentation METS metadata standard 3

Should ACOCG Use SGML?:

Should ACOCG Use SGML? 2-day SGML workshop organised by ACOCG in March 1990 Context: ACOCG wish to distribute viewgraphs; teaching material and manual across HE sector so they can be updated for local use Questions for workshop delegates: Is SGML the right protocol to use? If so, are DAPHNE DTDs good starting point? If so, what changes are used? … 4

Should ACOCG Use SGML?:

Should ACOCG Use SGML? Audience 13 speakers and additional 15 delegates Included SGML experts Main Recommendations SGML should be adopted for document distribution A set of DTDs should be established Experiences should be shared across sector Reality Documentation probably produced using MS Word! Observations SGML was too heavyweight Sector was gaining expertise in DTP and WYSIWYG word processors In 1998 XML standard released, a lightweight update to SGML 5

Slide6:

We commission reports from experts in a field Should we be surprised that they highlight the importance of the area they are experts in?! The expertise is important, but we need to have counter-balances 6 … is an information professional who has specialized in the fields of electronic information provision for over 20 years. In recent years, he has specialized in metadata for digital libraries, in which capacity he is a member of the editorial board for the METS (Metadata Encoding and Transmission Standard) standard for digital library metadata.

A Collaborative Approach:

A Collaborative Approach We could use Twitter 7 Tweet your ideas with event hashtag I think teleporting could have implications for libraries in the future! #ilifut2015 58 Teleporting could have implications for libraries as people won’t be put off from visiting when it’s raining! # ilifut2015 22 and implications for libraries We would therefore need larger physical spaces for the teleporting visitors to the library # ilifut2015 41 Discuss alternative implications … So maybe the books could be teleported. Would we need a p hysical library building? # ilifut2015 48 7 & issues such as legal implications, business models, … What about the legal implication? Border control? Which VAT rate t o use? Importing banned book? … # ilifut2015 27 Feel free to add implications for users … Open collaborative approaches can help minimise biases, provide fresh insights, … (but Twitter probably isn’t the best tool for this!)

NMC Horizon Report: 2015 Library Edition:

NMC Horizon Report: 2015 Library Edition NMC Horizon Report, 2015: Library edition: Published in Aug 2015 Based on ideas from panel of experts Ideas refined using Delphi process Report available under Creative Commons licence 8 PDF

Delphi Process:

Delphi Process From Wikipedia: The Delphi method is a structured communication technique or method , originally developed as a systematic, interactive forecasting method which relies on a panel of experts. The experts answer questionnaires in two or more rounds. 9 This approach is used by the panel of experts which provide input into NMC Horizon reports

Short-Term Technology Drivers:

Short-Term Technology Drivers What trends driving technology adoption in the short term (1-2 years?) did the NMC Horizon panel identify? 10 Trends are sorted into three movement-related categories: (1) fast-moving trends that will realize their impact in the next 1-2 years and two categories of slower-moving trends that will realize their impact within (2) 3-5 or (3) 5+ years. After summarising technologies important in short-term, lets look at medium-term drivers of technology adoption Technology Drivers

Short-Term Technology Drivers:

Short-Term Technology Drivers Two areas of importance in the short-term (1-2 years to adoption) were identified and prioritised: 11 Technology Drivers “ Overview According to a study from eConsultancy , 88% of online customers are unlikely to return to a website after a negative initial experience. A first impression is critical in the digital world ... ” “ The rise of mobile technology is changing the nature of discovery and research workflows, leading many libraries to adapt their strategies for the delivery of content and services. Responsive web design (RWD) is one way that libraries are accommodating their increasingly mobile patrons”.

What’s Missing?:

What’s Missing? Let’s use the Delphi process (abbreviated version!): What significant technology drivers do you feel will have an impact in the short term (1-2 years) Document (or tweet or shout) your ideas! Facilitators will record ideas This is an example of crowd-sourcing ideas from a group of experts 12 Vote on two ideas which you feel are most important: Area 1 Area 2 This is an example of how crowd-sourced ideas can be refined and prioritised Technology Trends

Medium-Term Technology Developments:

Medium-Term Technology Developments Two technological developments in medium term (2-3 years to adoption) were identified and prioritised: 13 Technology Developments “ Information visualization is the graphical representation of technical, often complex data, designed to be understood quickly and easily. Popularly called “infographics,” this type of media is highly valuable in the age of ubiquitous knowledge … ” “ The semantic web infers the meaning, or semantics, of information on the Internet using metadata to make connections and display related information that would otherwise be elusive or altogether invisible”

What’s Missing?:

What’s Missing? Let’s use the Delphi process: What significant technological developments do you feel will have an impact in the medium term (3-5 years) Document (or tweet or shout) your ideas ! Facilitators will record ideas This is a further example of crowd-sourcing ideas from a group of experts 14 Vote on two ideas which you feel are most important: Area 1 Area 2 This is a further example of how crowd-sourced ideas can be refined based on your experiences Technology Developments

The Challenges:

The Challenges What challenges impeding technology adoption in academic and research libraries did the NMC Horizon panel identify ? 15 These were classed as: Solvable Challenges : those that we understand and know how to solve Difficult Challenges : Those that we understand but for which solutions are elusive Wicked Challenges : Those that are complex to even define, much less address The Challenges

The Challenges:

The Challenges Two difficult challenges were identified: 16 “ Before the rise of the Internet, libraries were widely perceived as the ultimate gateways to knowledge . … Emerging technologies are fostering changes in patron behavior , challenging libraries to either adapt to the new expectations defined by current discovery practices or risk becoming obsolete ” “ The influx of data and digital resources involved in learning and research is challenging the capabilities of libraries. It is no longer enough for librarians to manage the flow and organization of print materials.” The Challenges

What’s Missing?:

What’s Missing? Let’s use the Delphi process: What: Solvable  Difficult  Wicked challenges are missing? Document (or tweet or shout) your ideas! Facilitators will record ideas 17 Choose one idea per category: Solvable Difficult Wicked This is a further example of how crowd-sourced ideas can be prioritised based on your personal/institutional context The Challenges

Questions?:

Questions? 18

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