netsuite-crm-plus-presentation-slides-forncsc-participants

NetSuite CRM+ Puts the "Customer" in CRM: 

NetSuite CRM+ Puts the "Customer" in CRM

NetSuite Company Overview: 

NetSuite Company Overview What We Do: Provide integrated, web-based business applications to growing and mid-sized businesses Include solutions for Accounting/ERP, CRM, and eCommerce Over 5,400 customers – the largest base of integrated, on-demand customers Profile: Founded in 1998 by Larry Ellison & Evan Goldberg 600+ employees Publicly traded on NYSE: “N” HQ in San Mateo, CA with 9 offices worldwide Products: Awesome products: every major award

The Top Benefits of NetSuite CRM+: 

The Top Benefits of NetSuite CRM+

Benefit #1: Get a true 360° view of the customer: 

Benefit #1: Get a true 360° view of the customer

Traditional CRM Focused on Prospects not Customers: 

Traditional CRM Focused on Prospects not Customers + Lead Prospect Qualify Meet Quote Order Service Delivery Repurchase Suspect + + + + + + + + No orders, no transactions, no post-sale activities!

Problem with Today’s CRM: NO “C” : 

Problem with Today’s CRM: NO “C” Nothing called “Customer” in most so-called CRM applications

NetSuite CRM+: 360° View of Customer Complete Customer Lifecycle Management: 

NetSuite CRM+: 360 ° View of Customer Complete Customer Lifecycle Management + Lead Prospect Qualify Meet Quote Order Service Delivery Repurchase Suspect + + + + + + + +

NetSuite CRM+ Provides the Missing Link: 

NetSuite CRM+ Provides the Missing Link Order Management defines true CRM Shows what each customer has bought Full transaction visibility enables: Forecast accuracy Real marketing ROI Upsell/cross-sell activities & campaigns Incentive compensation management automation NetSuite CRM+ is the only on-demand CRM system with built-in order management NetSuite CRM+ puts the “Customer” in “Customer Relationship Management”

Dashboards Provide Real-Time Visibility Across the Business: 

Dashboards Provide Real-Time Visibility Across the Business Customers! Quotes & Orders! Sales-specific KPIs Industry’s Best Forecasting Actual Sales

Benefit #2: Sell better, forecast better: 

Benefit #2: Sell better, forecast better

NetSuite CRM+ Provides Easy, Complete Sales Force Automation: 

NetSuite CRM+ Provides Easy, Complete Sales Force Automation Sales Management Forecasting Functional Breadth Dashboards Opportunity Management Lead Assignment Quota Management Quote Generation Quote-To-Order Features Discount Management Customer & Partner Portals Off Line Client User Interface Look and Feel Pricing and Product Document Management Search Capabilities Deployment Options *Source: Leading Independent Analyst Firm NetSuite Has Been Rated Highest in Core SFA Capabilities Versus Other Hosted CRM Systems*

The Industry’s Best Sales Forecasting: 

The Industry’s Best Sales Forecasting Easy to manage the sales forecast in real time For the entire business, by sales team, by rep, by department, by location, by class, by product, etc. Provides answers to the common questions that sales organizations struggle with Actuals vs. plan? Forecast vs. plan? Confidence level of forecast? Key open deals we need to focus attention on? Performance by team, line of business, rep? More reliable, accurate forecasts Includes true “actual” sales to date Traditional CRM systems don’t have real transactions, and can’t distinguish between pipeline and actuals

Great Ease of Use: 

Great Ease of Use “My mom could pick NetSuite up in about three or four minutes.” - CEO, Sunset Companies

Benefit #3: Extend selling to online channels: 

Benefit #3: Extend selling to online channels

Extend CRM to the Web and to Partners The Web Is Now a Critical Channel: 

Extend CRM to the Web and to Partners The Web Is Now a Critical Channel CRM Ì Customer Self Service Portal Sales: View project status, outstanding quotes, order/contract status, pertinent documents Customer Service: Enter trouble tickets, see support/service history, search knowledge base CRM Ì Website Tracking & Analytics Online catalog for products & services, with dynamic pricing Online marketing tools & tracking Lead capture, referral tracking, promotional URLs, search engine optimization CRM Ì Partner Management Self-service website portals Lead sharing, routing, & territory management Joint sales process: update opportunities, forecasting visibility “Front line” customer service

Benefit #4: Improve marketing effectiveness: 

Benefit #4: Improve marketing effectiveness

See the Results & ROI of All Marketing Vehicles Because NetSuite sees all transactions: 

Natural Search E-mail Online Ad Track Leads, Customers, Revenue by: Program Type Campaign Keyword Industry Company Size Country Etc. Paid Search See the Results & ROI of All Marketing Vehicles Because NetSuite sees all transactions

Example: Results by Paid Search Keyword – Down to the Penny: 

Example: Results by Paid Search Keyword – Down to the Penny

Benefit #5: Save money & hassles: 

Benefit #5: Save money & hassles

PowerPoint Presentation: 

On-Demand: Manage Your Business, Not Your Software Manage It Yourself Style HARDWARE License Maintain Patch Replace DESKTOP OS License Maintain Patch Replace SERVER OS License Maintain Patch Replace DATABASE License Maintain Tune Upgrade APPLICATION License Back-up Upgrade Migrate On-Demand HARDWARE DESKTOP OS SERVER OS DATABASE APPLICATION Subscribe

Why On Demand Is In-Demand : 

Why On Demand Is In-Demand Dramatically lower cost of doing business Predictable cost – well-defined TCO Ends IT hassles Faster development cycles and innovation Instant, anytime, anywhere access

Benefit #6: Future Option: Can use NetSuite to manage your back office too, for unprecedented integration: 

Benefit #6: Future Option: Can use NetSuite to manage your back office too, for unprecedented integration

PowerPoint Presentation: 

One, Integrated System to Manage Your Entire Business

Proven Customer Success: 

“America’s Team” Proven Customer Success Revs > $2.0 BB NYSE: PGI Revs > $500 MM Revs > $1.6 BB

What Customers Say: 

What Customers Say “NetSuite is the 360 degree view of our business we needed. The others we looked at, including Salesforce.com and Siebel, didn't do that.” Managing Director, Qube Networks Ltd. "Because of our move to NetSuite…our ability to forecast has improved at least 70 percent." VP Sales Operations, ViewSonic "…NetSuite makes perfect sense. It lets you really understand your customers and their buying habits.” Marketing Manager, Oakland Athletics “My mom could pick NetSuite up in about three or four minutes.” CEO, Sunset Companies

Live Demonstration: 

Live Demonstration

Summary Benefits of NetSuite CRM+: 

Summary Benefits of NetSuite CRM+ Get a true 360 ° view of the customer Sell better, forecast better Extend selling to online channels Improve marketing effectiveness Save money and hassles Future option: Can use NetSuite to manage your back office too, for unprecedented integration

NetSuite CRM+ Puts the “C” in CRM: 

NetSuite CRM+ Puts the “C” in CRM Manage the entire sales process with one system No true CRM without the customer Orders define the customer & purchase history Customer channel of choice today is the Web The new standard for CRM solutions encompasses the customer, their orders and the Web NetSuite CRM+ is the ONLY solution available today to offer this + Lead Prospect Qualify Meet Quote Order Service Delivery Repurchase Suspect + + + + + + + +

Questions?: 

Questions?

PowerPoint Presentation: 

© Copyright NetSuite Inc., All Rights Reserved.

EXTRA SLIDES: 

EXTRA SLIDES

Customer Lifecycle Management: 

Advanced Forecasting Product Catalog Service Catalog Customer Lifecycle Management Integrated Quotes/Proposals Document Management Document Publishing Integrated Order Mgmt Bookings Dashboard Incentive Management Customer Portal Project Tracking Time & Expense Upsell/ Cross-sell Website Hosting Search Engine Optimization Website Analytics Online Catalog Lead Dashboard Intranet Sales & Marketing Tools Mass E-Mail Group Calendaring Resource Availability + Lead Prospect Qualify Meet Quote Order Service Delivery Repurchase Suspect + + + + + + + +

PowerPoint Presentation: 

Customers Quotes & Orders Sales-specific KPIs Forecasting Actual Sales

Forecasting Dashboard: At-a-glance: 

Forecasting Dashboard: At-a-glance KPI’s Highlight Key Metrics Sales Management Portlet With Expand/Collapse Pipeline & Forecast Funnel At-a-glance KPI Meter

Sales Management Portlet: 

Sales Management Portlet

Sales Management Portlet: 

Sales Management Portlet

Sales Management Portlet: 

Sales Management Portlet

Calculated Forecast: 

Calculated Forecast Stage Status Worst Case Most Likely Upside