5 Ways to Cut Communications Costs

5 Ways to Cut Communications Costs : 

©2008 Vertical Communications, Inc. 5 Ways to Cut Communications Costs Presented by: Boston Voice Networks, Inc. - Authorized Vertical Dealer 550 Adams St # 153Quincy, MA 02170Tel: +1-866-932-6941 Visit online: www.bostonvoicenet.com

5 Great Ways to Cut Communications Costs : 

©2008 Vertical Communications, Inc. 5 Great Ways to Cut Communications Costs Reduce IT/network management costs with VoIP Improve productivity, customer service with business-changing VoIP applications Reduce hardware, software and training expenses with an integrated VoIP solution Slash monthly carrier costs with SIP trunking Migrate to IP on YOUR Timetable – and Budget

5 Great Ways to Cut Communications Costs : 

©2008 Vertical Communications, Inc. 5 Great Ways to Cut Communications Costs Reduce IT/network management costs with VoIP Reduce infrastructure costs Eliminate dual network/phone system management fees Improve productivity, customer service with business-changing VoIP applications Reduce hardware, software and training expenses with an integrated VoIP solution Slash monthly carrier costs with SIP trunking Migrate to IP on YOUR Timetable – and Budget

5 Great Ways to Cut Communications Costs : 

©2008 Vertical Communications, Inc. 5 Great Ways to Cut Communications Costs Reduce IT/network management costs with VoIP Improve productivity, customer service with business-changing VoIP applications Improve customer service Enhance business processes (do different, do new) Boost productivity (may not need this) Gain advantages of mobility, presence & collaboration Reduce hardware, software and training expenses with an integrated VoIP solution Slash monthly carrier costs with SIP trunking Migrate to IP on YOUR Timetable – and Budget

5 Great Ways to Cut Communications Costs : 

©2008 Vertical Communications, Inc. 5 Great Ways to Cut Communications Costs Reduce IT/network management costs with VoIP Improve productivity, customer service with business-changing VoIP applications Reduce hardware, software and training expenses with an integrated VoIP solution Easier to deploy Reduced training costs Cheaper to manage Slash monthly carrier costs with SIP trunking Migrate to IP on YOUR Timetable – and Budget

5 Great Ways to Cut Communications Costs : 

©2008 Vertical Communications, Inc. 5 Great Ways to Cut Communications Costs Reduce IT/network management costs with VoIP Improve productivity, customer service with business-changing VoIP applications Reduce hardware, software and training expenses with an integrated VoIP solution Slash monthly carrier costs with SIP trunking Cheaper than PRI/analog trunks and easier to install Works with your IP-PBX Easy to expand, easy to manage Migrate to IP on YOUR Timetable – and Budget

5 Great Ways to Cut Communications Costs : 

©2008 Vertical Communications, Inc. 5 Great Ways to Cut Communications Costs Leverage VoIP Technology Improve productivity, customer service with business-changing VoIP applications Reduce hardware, software and training expenses with an integrated VoIP solution Slash monthly carrier costs with SIP trunking Migrate to IP on YOUR Timetable – and Budget Pure IP All Digital Mix of Legacy Digital + New IP Phones

Now let’s review each cost savings in detail… : 

Now let’s review each cost savings in detail… ©2008 Vertical Communications, Inc.

1. Reduce IT/network management costs with VoIP What’s VoIP? : 

1. Reduce IT/network management costs with VoIP What’s VoIP? Traditional Voice Communication uses legacy Time Division Multiplexing (TDM) technology Developed in1962 by Bell Labs, still heavily used today Good for voice, but can’t support other applications Uses a separate physical cable for communication, so it can’t easily be integrated with other network resources VoIP uses today’s IP technology Extremely flexible Uses the same physical cable and backend network infrastructure as other network resources Easy to manage Cost-effective Allow software developers and hardware manufacturers to now integrate voice with other applications to create operating and communication efficiencies for organizations of all sizes

Traditional Business Communications (TDM)Separate systems for voice, data : 

©2008 Vertical Communications, Inc. Traditional Business Communications (TDM)Separate systems for voice, data PBX ROUTER Central Office ISP PSTNInfrastructure DataInfrastructure COMPANY ABC

VoIP Brings Everything onto One NetworkCost-effective management, integration and trunking : 

©2008 Vertical Communications, Inc. VoIP Brings Everything onto One NetworkCost-effective management, integration and trunking IP PBX IAD ISP DataInfrastructure SIP Carrier COMPANY ABC

2. Improve productivity, customer serviceWith Business-changing VoIP applications : 

©2008 Vertical Communications, Inc. 2. Improve productivity, customer serviceWith Business-changing VoIP applications Auto Attendant Creates a great impression for prospects and customers Desktop Call Management Makes calling easier – no need to dial the phone! High priority customers receive highest service levels Visual Call Management Visual Voicemail: listen to high priority messages first, point-and-click to call back Employees focus on most important voicemails first Instant sharing of urgent messages enhances customer satisfaction

2. Improve productivity, customer serviceWith Business-changing VoIP applications : 

©2008 Vertical Communications, Inc. Call Recording Achieve compliance goals in law enforcement, legal and medical Simplify training, improve accuracy Enhance customer service Contact Centers Manage customer calls more efficiently Track and improve employee productivity Raise levels of customer satisfaction & retention Interactive Voice Response (IVR) Customize caller experience to reflect your business Prescription Refill builds customer loyalty 24x7 Customer Self-Service reduces administrative costs Appointment Confirmation supports scheduling/billing goals 2. Improve productivity, customer serviceWith Business-changing VoIP applications

3. Reduce HW, SW & training expenses with integrated VoIP solution : 

©2008 Vertical Communications, Inc. AA/Voicemail/ Unified Messaging Telephony Voice Gateway Contact Center Call Recording PSTN Desktop Call Management Interactive Voice Response 3. Reduce HW, SW & training expenses with integrated VoIP solution Conferencing Fax Multiple Applications Multiple Servers Costly components Difficult to integrate Expensive to manage IP-PBX Legacy Application Architecture

3. Reduce HW, SW & training expenses with integrated VoIP solution : 

©2008 Vertical Communications, Inc. Telephony Voice Gateway Contact Center Call Recording PSTN Desktop Call Management Interactive Voice Response Conferencing Fax Multiple Applications ONEServer No costly integration Easy to manageBoosts productivity Lowers Your Costs Real ROI AA/Voicemail/ Unified Messaging VoIP Application Architecture 3. Reduce HW, SW & training expenses with integrated VoIP solution

Wave Applications Inside™Base Applications - Included with Wave IP 2500 : 

©2008 Vertical Communications, Inc. Wave Applications Inside™Base Applications - Included with Wave IP 2500 Wave ViewPoint™Award-winning desktop call management software Answer your business line from anywhere, regardless of location – office/home/remote Visual VoicemailView and manage voice messages at the desktop with point-and-click speed Unified MessagingManage email and voicemail messages on the desktop Presence ManagementQuickly check the availability of colleagues before transferring calls or conferencing Wave Call RecordingRecord calls to support compliance efforts and capture important customer service information Wave Auto AttendantProvide a professional call experience for customers and business associates Wave Global AdministratorWeb-based management, diagnostics and monitoring WaveNetNetworking of dial plan, configuration of user data/features/voicemail, view user status across hundreds of sites

WaveNetAdvanced management tools for multiple sites : 

©2008 Vertical Communications, Inc. WaveNetAdvanced management tools for multiple sites Austin TX St Louis MO Iowa City IA Atlanta GA Boston MA

Wave Applications Inside™Add-on Applications – Try before you buy : 

©2008 Vertical Communications, Inc. Wave Applications Inside™Add-on Applications – Try before you buy Contact CenterOptimize all facets of customer interaction, such as technical support, inside sales, and customer service Conference ManagerComplete “meet me” conferencing for up to 60 parties, plus unlimited “listen only” conferences and “on the fly” conferencing Fax ManagerIntegrated fax server supports inbound and outbound faxing and fax-on-demand applications when used with Voice Server Wave Voice Server/IVRVoice application server supports development of customer-friendly, speech-enabled applications Wave Global ManagerPowerful Web-based tool for management of multi-site installations Wave Global ReporterWeb-based automation of data collection and auditing of important business metrics

Wave Contact CenterEnterprise-class features for any size organization : 

©2008 Vertical Communications, Inc. Wave Contact CenterEnterprise-class features for any size organization

Wave Voice Server Create Interactive Voice Response (IVR) Applications : 

©2008 Vertical Communications, Inc. Wave Voice Server Create Interactive Voice Response (IVR) Applications Flexible, standards-based integration with existing investments in business applications No additional hardware Standards-based Architecture Leverage existing Web infrastructure and self-service apps Make applications portable across multiple platforms SOA for rapid integration Leverages 3rd party applications Provides seamless integration to Web-based technologies – XML, HTTP, VoiceXML 2.0, FTP Call treatment and backend database integration Respond to HTTP ‘get’ requests Parse/integrate XML-based content Access XML-based data Back end integration via SOAP, ODBC, COM Local caching to minimize network dependency

ViewPoint Application Programming Interface (API)Seamless integration with business applications : 

©2008 Vertical Communications, Inc. ViewPoint Application Programming Interface (API)Seamless integration with business applications Gives ViewPoint-level call control to your 3rd party applications, such as hospitality, retail, and more If ViewPoint can do it, so can your application Developers have full access to ViewPoint data and methods ViewPoint GUI uses the API to execute all features Software Developers Kit (SDK) includes sample applications and documentation Standards include .NET 2.0, VB.NET and C# ©2007 Vertical Communications, Inc. 21

4. SIP TrunkingProven standard for reducing carrier costs : 

©2008 Vertical Communications, Inc. IAD ISP IP PBX 4. SIP TrunkingProven standard for reducing carrier costs COMPANY HQ BRANCH OFFICE Cheaper than PRI/analog trunks and easier to install Works with your IP-PBX, such as Wave Easy to expand, easy to manage IAD IP PBX High speed Carrier class Enterprise grade

4. SIP TrunkingCost-effective option provides Business Continuity : 

©2008 Vertical Communications, Inc. SIP networks handle data securely and confidentially Operate your business in any location with Internet access Employees with a broadband Internet connection at home or in a remote location Share files Make and receive calls Same tools as in "real" office 4. SIP TrunkingCost-effective option provides Business Continuity

5. Migrate to IP on YOUR Timetable – and BudgetSupport IP, digital and analog users today, all IP later : 

©2008 Vertical Communications, Inc. 5. Migrate to IP on YOUR Timetable – and BudgetSupport IP, digital and analog users today, all IP later Wave works the way you need to Analog phones Digital phones IP phones Soft phones Supports legacy Vertical-, Comdial-, and Vodavi- branded endpoints to make migration easy and affordable TeleVantage customers on subscription can migrate to Wave

Slide 25: 

©2008 Vertical Communications, Inc. Digital Vertical Comdial Impact Classic Edge 100, 700 & SCS Vertical Vodavi 3011-71, 3012-71, 3017-71 SIP Vertical Aastra 480i, 9112i, and 9133i Vertical Aastra 55i, 57i CounterPath eyeBeam Soft Phone Wireless Vertical 480iCT SIP Phone w/ Cordless handset Spectralink Digital Wireless Analog 3rd Party 2500 Analog sets 5. Migrate to IP on YOUR Timetable – and BudgetSupports mix of analog, digital and IP phones

Slide 26: 

©2008 Vertical Communications, Inc. Select Customers

Thank you! : 

©2008 Vertical Communications, Inc. Thank you! To Setup On-site Demonstration and Consultation please contact Boston Voice Networks at 1-866-932-6941 or email sales@bostonvoicenet.com