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See all Premium member Presentation Transcript Supply Chain Management Overview : Supply Chain Management Overview Xecutesmart LLC Overview of Supply Chain Management : Overview of Supply Chain Management Supply Chain Consists of all the stages that are required To satisfy the customer request. It starts with the supplier And passes through the manufacturing, Distribution and retailer And it finally reaches the customer. Supply Chain Management is the oversight of materials, information And finances as they move in a process from supplier to manufacturer To wholesaler to retailer to customer. Supply Chain - Graphical Representation : Supply Chain - Graphical Representation Supply Chain - Flow : Supply Chain - Flow Product Flow : The movement of goods from supplier to customer, through the Manufacturer, Distributor and retailer. Information Flow : It involves transmitting orders and updating the status of delivery. The information flow is useful for the success of the supply Chain Management. Financial Flow : It consists of credit terms, Payment Schedules, discount information and consignment and title ownership arrangements. In Supply Chain Management the Product/Service flows towards the end customer. While the information flows both the sides. And the financial flows towards the supplier, that means the customer pays for the product or service receiving. Supply Chain Management - Benefits : Supply Chain Management - Benefits Achieving high level of customer satisfaction Reducing cost, that means achieving optimum life cycle cost. This involves minimizing the wastage during reaching the customer Getting Continuous feedback from the customer. Selection of best supplier that will help to reduce the cost Reducing the cost to customer through having effective Distribution System. Risk Minimization Supply Chain Management – Major Areas : Supply Chain Management – Major Areas Supplier Relations Management (SRM). Maintained in order to reduce the cost of suppliers. Employee Relations Management (ERM). Reduction of wastage in the production process. This will ultimately reduce the cost for customer. Customer Relations Management (CRM). Achieving of end customer satisfaction. Logistics Service Providers (LSP) Relations Management. Reduction of cost during the transportation. Supplier Relationship Management Includes… : Supplier Relationship Management Includes… Supplier Selection. Supplier Education/Training. Supplier Performance rating. Supplier Integration. Supplier Partnership. Supplier Strategic Alliances. Life long Association. Sharing of Benefits. Supplier investment on process + Quality + Technology R&D. Sharing of Benefits. Employee Relations Management Qualities… : Employee Relations Management Qualities… Flexibility in the work of employees. Higher Productivity through skills and training. Having Shared Goals. Effective Training Programs for the employees . Allowing them to participation in decision making. Having good performance measurement program. Giving Rewards to the employees who has high performance. Feeling of ownership. Giving continuous improvement suggestions. Meeting commitment made by company via shared goals + transparent dealings. Having Transparent in the company. Customer Relationship Management Includes… : Customer Relationship Management Includes… Know your customer. Listen to your customer. Know his wants + needs – collect data. Know your competition strength and weakness, try to satisfy those weakness. Offer best products and services than your competitors in order to satisfy his needs and wants and give value to him. Getting Feedback from the customer in order to satisfy more than your competitors. Pay Attention to special needs. Avoid non value activities. Regularly review of satisfaction levels. Retain customers. It is expensive to get new customers rather than retain existing customers. Logistics Service Providers (LSP) Relations Management major areas… : Logistics Service Providers (LSP) Relations Management major areas… Location. Production. Inventory. Transportation. Information. Supply Chain Participants and Process… : Supply Chain Participants and Process… Participants: Suppliers. Manufacturers. Distributors. SCM Process with APO: Demand and Supply Planning and Forecasting. Order fulfillment. Distribution (Distribution Planning, Replenishment and VMI). Production (Production Planning, Detailed Scheduling, Production Execution) and External Procurement (Purchasing, Subcontracting). Supply Chain Process Diagram (General) : Supply Chain Process Diagram (General) Supply Chain Process in APO Modules : Supply Chain Process in APO Modules Master Data and Applications : Master Data and Applications Corresponding Master Data – APO and R/3 : Corresponding Master Data – APO and R/3 Master Data Integration : Master Data Integration You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.