logging in or signing up ITIL and ITSM1 blondhorse Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 26 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: December 15, 2011 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Business is IT & IT its ITIL: Business is IT & IT its ITIL Prepared by: Ali Al-QattanWhat is IT Infrastructure Library (ITIL®) ?: What is IT Infrastructure Library (ITIL ® ) ? ITIL is a set of detailed process guidelines presented in a series of books ITIL it’s a Process NOT a software ITIL can be tailored to fit any Organization ITIL developed by Office Government Commerce. OGC/ UKITIL World Wide : ITIL World Wide ITIL written by senior consultants, Vendor and users More than 14,000 Corporate and government Implemented with ITIL 25,000 of individual Organization are deployed with ITIL such, ( British Airways, Albertson, Hewlett Packard, Barclays Band, Shell, Philips, US state department, ITA-Pentagon), etc…ITIL Goals : ITIL Goals Align IT services with current and future needs of businesses and customers Improve quality of IT services delivered Reduce the long-term cost of service provisioningBenefits of using ITIL: Benefits of using ITIL Evaluate and Align IT Service core competences overall Mission/Business Improve Customer Satisfaction Provide more Proactive Services Meet new standards and regulations Improve Staff skills and Experiences saving 48% IT-Organization CostIT Service Management Process: IT Service Management Process ITSM Service Support Incident Management Problem Management Configuration Management Release Management Service Delivery Service Level Management Capacity Management Availability Management Financial ManagementITIL Accredited stage: ITIL Accredited stageResearch by Gartner Group: Research by Gartner GroupITIL Key Terms: ITIL Key Terms People + Process + Technology = ServicesIT Service Management : IT Service Management Better services, with F ewer recourses Lower Cost, and Higher Value of businessPowerPoint Presentation: Thank You ! You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
ITIL and ITSM1 blondhorse Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 26 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: December 15, 2011 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Business is IT & IT its ITIL: Business is IT & IT its ITIL Prepared by: Ali Al-QattanWhat is IT Infrastructure Library (ITIL®) ?: What is IT Infrastructure Library (ITIL ® ) ? ITIL is a set of detailed process guidelines presented in a series of books ITIL it’s a Process NOT a software ITIL can be tailored to fit any Organization ITIL developed by Office Government Commerce. OGC/ UKITIL World Wide : ITIL World Wide ITIL written by senior consultants, Vendor and users More than 14,000 Corporate and government Implemented with ITIL 25,000 of individual Organization are deployed with ITIL such, ( British Airways, Albertson, Hewlett Packard, Barclays Band, Shell, Philips, US state department, ITA-Pentagon), etc…ITIL Goals : ITIL Goals Align IT services with current and future needs of businesses and customers Improve quality of IT services delivered Reduce the long-term cost of service provisioningBenefits of using ITIL: Benefits of using ITIL Evaluate and Align IT Service core competences overall Mission/Business Improve Customer Satisfaction Provide more Proactive Services Meet new standards and regulations Improve Staff skills and Experiences saving 48% IT-Organization CostIT Service Management Process: IT Service Management Process ITSM Service Support Incident Management Problem Management Configuration Management Release Management Service Delivery Service Level Management Capacity Management Availability Management Financial ManagementITIL Accredited stage: ITIL Accredited stageResearch by Gartner Group: Research by Gartner GroupITIL Key Terms: ITIL Key Terms People + Process + Technology = ServicesIT Service Management : IT Service Management Better services, with F ewer recourses Lower Cost, and Higher Value of businessPowerPoint Presentation: Thank You !