logging in or signing up total quality management bilallaslam Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 2567 Category: Education License: All Rights Reserved Like it (2) Dislike it (0) Added: November 16, 2009 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: psyche_jayne (8 month(s) ago) nice Saving..... Post Reply Close Saving..... Edit Comment Close By: muhammad31dec (22 month(s) ago) need this ppt on this id plz please Muhammad31dec@hotmail.com Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Total Quality Management : Total Quality Management 1 Prepared by: Bilal Aslam Introduction : Total – Made up of the whole. Quality – Degree of Excellence a product or service provides to the customer in present and future. Management – Act , art, or manner of handling , controlling, directing, etc. TQM is the art of managing the whole to achieve excellence. 2 Introduction Slide 3: 3 Total Quality Management Customer expectations Prevention of problems Continuous improvement Participative management Goal of TQM? : “Do the right things right the first time, every time.” 4 Goal of TQM? Slide 5: 5 The TQM System Customer Focus Process Improvement Total Involvement Leadership Education and Training Supportive structure Communications Reward and recognition Measurement Continuous Improvement Objective Principles Elements Quality Planning Road Map : 6 1) Identify who are the customers 2) Determine the customer’s needs 3) Develop a product to meet those needs 4) Optimise a product so as to meets our needs as well as the customer’s. Quality Planning Road Map Dimensions of Quality : 7 Dimensions of Quality Durability- Useful life ,include repair. Service- Resolution of problems, ease of repair. Response- Human relations with Customers. Benefits of TQM : Higher customer satisfaction Reliable products/services Better efficiency of operations More productivity & profit Less wastage costs Less Inspection costs More market share Spread of happiness & prosperity Better quality of life for all. 8 Benefits of TQM Effects of poor Quality : Low customer satisfaction Low productivity, sales & profit Low morale of workforce More re-work, material & labour costs High inspection costs Delay in shipping High repair costs Higher inventory costs Greater waste of material 9 Effects of poor Quality You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
total quality management bilallaslam Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 2567 Category: Education License: All Rights Reserved Like it (2) Dislike it (0) Added: November 16, 2009 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: psyche_jayne (8 month(s) ago) nice Saving..... Post Reply Close Saving..... Edit Comment Close By: muhammad31dec (22 month(s) ago) need this ppt on this id plz please Muhammad31dec@hotmail.com Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Total Quality Management : Total Quality Management 1 Prepared by: Bilal Aslam Introduction : Total – Made up of the whole. Quality – Degree of Excellence a product or service provides to the customer in present and future. Management – Act , art, or manner of handling , controlling, directing, etc. TQM is the art of managing the whole to achieve excellence. 2 Introduction Slide 3: 3 Total Quality Management Customer expectations Prevention of problems Continuous improvement Participative management Goal of TQM? : “Do the right things right the first time, every time.” 4 Goal of TQM? Slide 5: 5 The TQM System Customer Focus Process Improvement Total Involvement Leadership Education and Training Supportive structure Communications Reward and recognition Measurement Continuous Improvement Objective Principles Elements Quality Planning Road Map : 6 1) Identify who are the customers 2) Determine the customer’s needs 3) Develop a product to meet those needs 4) Optimise a product so as to meets our needs as well as the customer’s. Quality Planning Road Map Dimensions of Quality : 7 Dimensions of Quality Durability- Useful life ,include repair. Service- Resolution of problems, ease of repair. Response- Human relations with Customers. Benefits of TQM : Higher customer satisfaction Reliable products/services Better efficiency of operations More productivity & profit Less wastage costs Less Inspection costs More market share Spread of happiness & prosperity Better quality of life for all. 8 Benefits of TQM Effects of poor Quality : Low customer satisfaction Low productivity, sales & profit Low morale of workforce More re-work, material & labour costs High inspection costs Delay in shipping High repair costs Higher inventory costs Greater waste of material 9 Effects of poor Quality