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New Economic Policy floods market with products too little information for informed choice. 2 Protecting the ConsumerPowerPoint Presentation: 315 March 1962: US President Kennedy introduced the revolutionary notion of rights for consumers to the US Congress:: 15 March 1962 : US President Kennedy introduced the revolutionary notion of rights for consumers to the US Congress : 4 "Consumers, by definition, includes us all . They are the largest economic group in the economy, affecting and affected by almost every public and private economic decision. But they are the only important group whose views are often not heard . ”Kennedy’s Bill of Consumer Rights: Kennedy's Bill of Rights i ncluded the right to: Safety . Information . C hoice among a variety of products and services at competitive prices . A fair hearing by governments in the formulation of consumer policy . 5 Kennedy’s Bill of Consumer RightsPowerPoint Presentation: 6UN Principles of Consumer Protection: UN Principles of Consumer Protection 7 Protect from hazard to health & safety; Promote & protect economic interests; Provide adequate information for informed choice as per individual wish & need; Consumer education including environmental, socio-economic impacts of choice, teaching a value system on wisely using money & goods, complaining effectively; Provide effective redress—formal and informal procedures that are fast, fair, cheap, accessible;Laws to protect consumers: Laws to protect consumers 8 Laws like the Indian Penal Code, Indian Contract Act, Sale of Goods Act, Drugs and Cosmetics Act, Agricultural Produce (Grading and Marking) Act , have existed since pre-independence, but none enshrine Rights of Consumers , nor provide swift remedy.PowerPoint Presentation: 9Consumer Protection Act 1986 is unique in the world: Consumer Protection Act 1986 is unique in the world 10 Exclusive courts for consumer disputes in all districts, state and national capitals. 6 consumer rights specified. Consumer Protection Councils from national to state and district levels. Covers private, public, cooperative sectors.Who is a Consumer?: Any person (firm, HUF, co-operative, association) who buys any goods or hires any service (fully or partly paid for). NOT goods or services obtained for resale or for any commercial purpose ( except self-employment ). NOT any service free of charge or under a contract of personal service . 11 Who is a Consumer?PowerPoint Presentation: 12PowerPoint Presentation: 13Bodies to Facilitate Awareness: Bodies to Facilitate Awareness 14 Central Consumer Protection Council. State Consumer Protection Council. District Consumer Protection Council (only W.B. has constituted Kolkata CPC for a metropolis). District Consumer Information Centre (so far 2 in Kolkata, 1 each in Hooghly, Nadia, Paschim Medinipur, South 24 Parganas & Bankura). Jagriti Shivir Yojana for Antyodaya & Annapurna Yojanas (BPL category 12 districts). Markets till GP level on GIS ( unique to W.B.). Consumer Complaint Cells of Business Chambers & Traders’ Associations.PowerPoint Presentation: 15Schemes for Consumer Awareness: Schemes for Consumer Awareness 16 Consumer Clubs : Grant~Rs.10,000/-p.a. for 2 years, then self-sufficient. 1 per middle, high, higher secondary schools. Each club to have 50 members under 1 teacher. Meet monthly. Raise own resources through membership fee, exhibition-cum-sale of posters, cards, paintings, consumer rights festivals with entry fee, souvenirs. Organize consumer awareness & protection programmes (competitions for street plays, essays, letters, posters, quiz contests ). Observe World Consumer Rights Day & National Consumer Day. Award for 3 BEST CONSUMER CLUBS.Colleges/Univs/Research Bodies/NGOs in Consumer Awareness: Colleges/Univs/Research Bodies/NGOs in Consumer Awareness 17 Impact assessment studies, Evaluation of functioning of District Forum (finish in 1 year): Rs.50, 000 per district. Evaluate working of VCO: Rs.20,000. Organise Consumer Rights Festival in college: Rs.1 lac for Seminar, Workshop, Conference, Exhibition, Competitions-- debate, essays, painting. Research for consumer protection within Rs.5 lac.PowerPoint Presentation: 18PowerPoint Presentation: 19 District Consumer Protection Council was created in all the 18 Districts including Rotary & Lions Clubs, VCOs, Chambers, Traders Associations within a few months of the new provision in the Act. Kolkata Consumer Protection Council was set up—the only one for a Metro City of India. You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.