creating resonance in your organization

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Presentation Description

Explains how Emotional Intelligence can help create resonance in an organization.

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By: samirbata (9 month(s) ago)

This ais great thank you very much Very enlighting How can I get a copy ? Samir Bata samir.bata@lead2act1.com

By: abdlfatah (12 month(s) ago)

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By: ashachandola (20 month(s) ago)

i like it. very useful. pls may i have permission to download for class room ? thanx a pile.

By: maheshshinde (20 month(s) ago)

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Presentation Transcript

Emotional Intelligence:Creating Resonance in Your Organization : 

Emotional Intelligence:Creating Resonance in Your Organization Presented by Barbara A. Kerr, Ph.D. Copyright: Barbara A. Kerr, Ph.D. www.emotionalintelligenceinsights.com Understand Identify Discover Learn

Emotional Intelligence in the Workplace : 

Emotional Intelligence in the Workplace Please take and score the assessment, Emotional Intelligence in the Workplace, included in your Personal Development Guide. You will not be asked to share your scores, but taking the assessment will be helpful to you as you participate in this workshop and consider the concepts of Emotional Intelligence. Respond to each of the 30 statements 1 = Rarely like me 2= Occasionally like me 3=Sometimes like me 4=Usually like me 5=Almost always like me   Score your assessment on the following page by copying your answers in the appropriate blanks, and then add each column to get 5 totals (one for each of the dimensions).   Plot your scores on the chart to see whether you are rated “Highly Effective,” “Effective,” or “Room for Improvement” in each of the five dimensions. 2

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Yesterday Lucy in the Sky with Diamonds Imagine In My Life Here Comes the Sun Let It Be

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Resonance: the reinforcement or prolongation of sound by reflection or by synchronous vibration

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The Resonant Organization

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The Dissonant Organization Dissonance: a lack of harmony

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Globalization Sustainability CHANGE Generational differences Politics ECONOMY Global Warming LEADERSHIP Population Health Care Transportation Technology Competition Staffing Education and Training Diversity Security Where is your organization ?

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“Eighty percent of the people who fail at work do so for one reason: they do not relate well to other people.” --Robert Bolton

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Could your organization benefit from increased emotional well-being?

The Resonant Organization : 

The Resonant Organization Improved interpersonal relationships Improved customer service Self-motivated employees Better decision making Improved problem solving More effective teamwork Healthy conflict resolution Decreased absenteeism Decreased employee turnover 10

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“There is an intelligence based on emotion, and people who have this capacity are less depressed, healthier, more employable, stronger leaders, better decision-makers, and have better relationships.” --EQ Today Emotional Intelligence

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YOU can influence resonance in your organization LEADERS can influence resonance in your organization

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Understand the power of emotions Enhance emotional intelligence

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Understand the Power of Emotions

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15 Power of Emotions

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16 HAVE COMPASSION. I AM BLIND. IT IS A BEAUTIFUL DAY. I CANNOT SEE ANY OF IT. HAVE COMPASSION. I AM BLIND.

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Neural Circuitry: “Social Superhighway”

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“Whenever we connect face to face or voice to voice or skin to skin our social brains interlock.”

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19 Emotional Contagion

“Neural WiFi” and Emotional Contagion : 

“Neural WiFi” and Emotional Contagion Top Three Laughing Babies Paul Potts the first audition Christian the Lion

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Follow the leader . . .

Enhance Emotional Intelligence : 

Enhance Emotional Intelligence

Success Model of Emotional Intelligence : 

Success Model of Emotional Intelligence

AWARENESS of SELF : 

AWARENESS of SELF The ability to identify emotions in yourself and to perceive the impact you have on others

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25

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Identifying our emotions

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You finished 49th out of 150 participants in your age group in running a marathon. I feel ____________________

Suggestions for Development : 

Suggestions for Development Awareness of the Self “How Would I Feel?” Personal Development Guide Page 5 28

ACTIONS of the SELF : 

ACTIONS of the SELF Ability to manage your emotions Ability to express a range of feelings appropriately Ability to plan how to manage strong emotions in a given situation Ability to cope with emotions and thus maintain your equilibrium even under stress

Identifying and Managing Emotions : 

Identifying and Managing Emotions

Suggestions for Development : 

Suggestions for Development Actions of the Self Personal Development Guide Page 6 31

AWARENESS of OTHERS : 

AWARENESS of OTHERS Ability to identify and understand what others are feeling as expressed through their words, actions, facial expressions, and body language

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Anger, Sadness, Surprise, Fear, Joy, Disgust, Contempt

Suggestions for Development : 

Suggestions for Development Awareness of Others Personal Development Guide Page 7 34

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Ability to utilize the awareness of others’ emotions to build strong relationships, teams, and support networks Capable of empathy and compassion INTERACTION with OTHERS cognitive empathy emotional empathy compassionate empathy

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Imagine . . .

Suggestions for Development : 

Suggestions for Development Interaction with Others Personal Development Guide Page 8 37

RESILIENCE : 

RESILIENCE Optimism Flexibility Ability to motivate the self Ability to learn from mistakes Ability to recover from setbacks Ability to maintain equilibrium despite inevitable changes in life

Suggestions for Development : 

Suggestions for Development Resilience Personal Development Guide Page 9 39

More Information? : 

More Information? Barbara Kerr: kerr@bainbridge.net HRDQ: hrdq.com 42