RackNap for Datacenter and Infrastructure Service Providers


Presentation Description

RackNap integrates complete software infrastructure and network hardware with a strategic datacenter view & fulfils all needs for an automated IT environment.


Presentation Transcript






Over $100 Billion Opportunity Awaits in the Cloud Investment in cloud by SMBs in 2015 Investment in cloud by SMBs in 2018 Global distribution of investment by SMBs in cloud from 2015 to 2018


What DATACENTER & CLOUD PROVIDERS need to do to successfully capitalize on the cloud market? Manage everything from a single pane of glass to improve efficiency of all business functions Enable complete automation for super-quick service delivery and comprehensive monitoring Expand reach with multi-tier partner channels to increase sales and revenue Provide great customer experience through a smart customer support system Comprehensive Automation Platform for service delivery, management and monitoring


BUT , How does a Datacenter / Cloud Service Provider handle the technical complexity?


RackNap handles all API integrations, and everything technical related to the provisioning, delivery and monitoring of cloud services, so you can go to market quickly and keep your focus solely on business.


What can RackNap do for the Datacenter and Cloud Service Providers? RackNap provides an end-to-end complete business platform with complete automation for all functions, so that the Datacenter and cloud providers can handle everything at one place. Sales & Marketing Billing & Pricing Support & CRM Partner Channels Marketplace Business Analytics Inventory & Assets Customer Panel Public Cloud Private Cloud Hybrid Cloud Other Services Data Center / Cloud Service Provider Datacenter / Cloud Service Provider Public Cloud Private Cloud Hybrid Cloud Other Services


How can DATACENTER / CLOUD PROVIDERS become all equipped to instantly start selling cloud services with RACKNAP? End-to-end complete business automation Full integration with almost all 3 rd party applications Instant provisioning & quick service delivery


API Easily manage network infrastructure and inventory with granular visibility Instantly Provision Servers Build services on server & storage virtualization Orchestrate and monitor resources Install, manage & upgrade servers Manage different cloud provider modules and also integrations with third party applications ADMIN PANEL Have a direct look in to cloud architecture with graphical interfaces CUSTOMER PANEL Complete Control from a single interface Monitor Resources Upgrade and Pause Services Raise Support Tickets Customer Cloud Service Provider / Datacenter


Inventory and Asset Management Use a single dashboard for all purposes – tracking inventory; build, deliver & administer servers, get usage statistics, etc. Use proactive monitoring – define threshold limits and generate triggers when inventory is about to go out of stock and take action accordingly. Manage infrastructure and virtualized network inventory, required to run cloud services, in a more flexible way . Speed up service delivery with defined rules for building servers, VMs and other instances; replicate those in demand and keep in inventory for quick delivery. Properly categorize assets along with their vendor information, OEM information, serial numbers, license keys & other details . 1


2 Support Process Management Provides customer self-service options with product-wise knowledgebase, FAQs, troubleshoot information and video tutorials. A ticket is raised only if the issue is not resolved with customer self-service module. Ticket is auto-assigned to appropriate CSR depending on the issue type & other parameters. On resolution, Knowledgebase is updated for auto issue resolution the next time. Automatically collects customer feedback and maintains a complete record of client’s personal, sales, billing & support history and more .


Marketplace and Product Display Platform Sell Public, Private, Hybrid cloud and other cloud and infrastructure services with complete end-to-end automation. RackNap backend is integrated with backend and details like pricing, plan configurations, etc. are auto-updated on your website in one click. RackNap is integrated and auto-synced with leading LiveChat software for better customer relationship management. Multiple leading payment gateway are integrated with RackNap and marketplace . 3


4 Sales and Marketing Flow Automatically track marketing campaigns, assess performance and evaluate ROI. Have a complete visibility into sales cycle, know current status of any lead and take instant action. Create, schedule and expire promotions and discount coupons. Upsell and cross-sell by sending automated mails and having products visible to client in member panel . Set targets and incentives for your sales team and continuously monitor their performance.


5 Multi-tier Channel Partner Management Create multi-tier partner networks and manage complete partner activities by tracking their revenue, commission, new sign-ups and more. Define discount/commission slab for different partners and for different products. Give admin panel to partner & customer panel for his end customer. Provide ability to extend white label support for partner’s end customers. Provide sales & marketing resources to partner in panel for better performance .


Billing and Pricing Management Consolidated billing including complete accounting of cloud costs and chargeback separate pricing structure for different billing cycles with tiered pricing. Create any kind of plan – free, one-time, recurring, contract-based, hourly or other pay-per-use model, etc. Have separate pricing structure for different billing cycles with tiered pricing. Create discounts and apply to products the way you want. See complete billing history of a customer from a single dashboard. Show complete billing information to customer in his customer panel. 4 6


Business Intelligence and Analytics Get complete organizational data in simplified graphical formats at the click of a button. Get complete insight into organizational financial data - total income, sales, paid and unpaid invoices etc. for better channelizing of funds, forecasting and budgeting. Single pane availability of requisite information about sales and marketing team to track, analyze and optimize their performance in an actionable way. Get access to real-time support metrics, take smart decisions by measuring and analyzing your support services on a continuous basis. Get inventory forecasting based on current availability and upcoming demand based on sales leads. 7


Customer Panel With RackNap, give your customers complete control with a powerful Customer Panel. It is a single point of access where customers can see all their relevant information and manage their services. Most important dashboards related to services, support and billing, with important notifications are visible at the login itself. Client gets complete control over its services from within the member panel, including monitoring resources, upgrading services and raising tickets from a single interface. RackNap's customer panel also gives you the opportunity to generate additional revenue streams by cross-selling and upselling to existing customer base. 8


With RackNap’s such great capabilities, you can achieve so much like …. Get complete visibility in to everything, with business intelligence. Manage all technical aspects from provisioning up to inventory from a single pane of glass. Empower your customers with a powerful customer panel Monitor resource & bandwidth consumption, server status & network inventory from a single interface. Expand more, with multi-tier channel partner network. Provide a great customer support to your customers.


RackNap comes integrated with


a product born out of need leverages 100 + years of combined industry experience took 57 months of meticulous research and development brought to life by a 46 member team powered by , a leader in hosting and cloud industry.


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