448CH06

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Chapter 6 Service Procedures and Selling Techniques: 

Chapter 6 Service Procedures and Selling Techniques Bar and Beverage Management or Managing Bar and Beverage Operations (448) © 1998, Educational Institute

Suggestions For Bartenders: 

Suggestions For Bartenders Make each guest feel important Keep a check on own attitude Be friendly but avoid involvement Be sincere Help new guests feel welcome

Suggestions For Bartenders: 

Suggestions For Bartenders Handle complaints courteously Never interrupt a guest Be discreet Know when to ask guests if they wish to order another drink

Discourage Over— Consumption: 

Discourage Over— Consumption Discourage doubles No backup drinks Serve snacks Serve water on the side Look for subtle signs of intoxication Offer no incentive for drink sales

Modifying Agents: 

Modifying Agents Alcoholic beverage Water Carbonated water Soft drinks Special coloring

Modifying Agents: 

Modifying Agents Foaming or flavoring agents Milk, cream, juices Eggs, vegetables Pre-mixes

Purpose Of Modifying Agents: 

Purpose Of Modifying Agents Add distinctive taste Add distinctive texture Add distinctive color

Drink Preparation Methods: 

Drink Preparation Methods Stir method Build method Shake/blend method

Bartender’s Manual: 

Bartender’s Manual Job description and specifications Philosophy of service statement Inspection sheet Rules of conduct Alcohol awareness statement Station setup procedures Drink preparation methods

Bartender’s Manual: 

Bartender’s Manual Measurements and portioning Glassware, garnishes, and bar mixes Pricing structure Cleanup and sanitation Stocking procedures/responsibilities Scheduling policy Standard recipes