The Way of the Future: The Way of the Future
Methods:: Methods: Q3 : What factors influence the purchase? Q4: Which IT features are selected? Q5: Who (within the practice) customizes the IT? Q6: Is time given to learn the IT? Q7: What are the clinical and office staff members' perceptions of this IT's impact on several office activities (e.g., scheduling, communication, quality reporting)? Q1: Who selects IT for a physician practice (e.g., administrators, clinicians, computer specialists)? Q2: What selection steps are used?
Statistical Evaluation: Statistical Evaluation ✔ Scheduling ✔ Financial Analysis ✖ Communication
Results & Discussion: Scheduling Activities: Results & Discussion: Scheduling Activities “The software has improved scheduling of patients for routine, preventive and urgent appointments.” “The software has improved the referral process in sending and receiving referrals quickly”
Results & Discussion: Financial Analysis: Results & Discussion: Financial Analysis “The software has created a more accurate and timely billing process.” “The software has improved the practice’s ability to track and analyze costs and revenues associated with managed care contracts.”
Limitations: Limitations Smaller physician groups Recall error Active list of recent software purchases Not all variables measured
Conclusions: Conclusions Is there a relationship between IT selection and staff perceptions of the IT’s impact? YES! Purchasers had similar perceptions as users did
Thank you!: Thank you! Selecting information technology for physicians' practices: a cross-sectional study. Eden KB et al. BMC Med Inform Decis Mak . (2002)