FUNCTIONS OF COMMUNICATION: FUNCTIONS OF COMMUNICATION SUBMITTED TO: SUBMITTED BY: Mrs.ASHIMA JOSHI NEHA GUPTA MBA (BUISNESS FORECASTING) What Is Communication?: What Is Communication? Communication The transfer and understanding of meaning. Transfer means the message was received in a form that can be interpreted by the receiver. Interpersonal Communication Communication between two or more people Organizational Communication All the patterns, network, and systems of communications within an organization Four Functions of Communication: Four Functions of Communication Functions of Communication Control Motivation Emotional Expression Information Functions of Communication: Functions of Communication Control Formal and informal communications act to control individuals ’ behaviors in organizations. Motivation Communications clarify for employees what is to done, how well they have done it, and what can be done to improve performance. Functions of Communication (cont’d): Functions of Communication (cont ’ d) Emotional Expression Social interaction in the form of work group communications provides a way for employees to express themselves. Information Individuals and work groups need information to make decisions or to do their work. Interpersonal Communication Methods: Interpersonal Communication Methods Face-to-face Telephone Group meetings Formal presentations Memos E-mail Computer conferencing Voice mail Teleconferences Videoconferences Interpersonal Communication (cont’d): ed. Interpersonal Communication (cont ’ d) Nonverbal Communication Communication that is transmitted without words. Sounds with specific meanings or warnings Images that control or encourage behaviors Situational behaviors that convey meanings Clothing and physical surroundings that imply status Body language: gestures, facial expressions, and other body movements that convey meaning. Verbal Communication means communication through words. Function of interpersonal communication: Function of interpersonal communication Gaining Knowledge: we gain knowledge about other individual, so that we can interact other more effectively. Self disclosure is often used to get information from other. Building a context of understanding: The word we say can mean very different, depending on how they are said or in what context. content message refers to the surface level meaning of message. Relationship message refers to how a message is said. Slide 9: Establishing identity: The role we play in our relationship help us establish identity. Interpersonal Needs There are three needs defined: Inclusion is the need to establish identity with other. control is the need to exercise leadership and to prove one’s ability. Affection is the need to develop relationship with people. Types of Organizational Communication: Types of Organizational Communication Formal Communication Communication that follows the official chain of command or is part of the communication required to do one ’ s job. Informal Communication Communication that is not defined by the organization ’ s hierarchy. Permits employees to satisfy their need for social interaction. Can improve an organization ’ s performance by creating faster and more effective channels of communication. Communication Flows: Communication Flows Lateral Diagonal Downwa r d Upwa r d Direction of Communication Flow: Direction of Communication Flow Downward Communications that flow from managers to employees to inform, direct, coordinate, and evaluate employees. Upward Communications that flow from employees up to managers to keep them aware of employee needs and how things can be improved to create a climate of trust and respect. Direction of Communication Flow (cont’d): Direction of Communication Flow (cont ’ d) Lateral (Horizontal) Communication Communication that takes place among employees on the same level in the organization to save time and facilitate coordination. Diagonal Communication Communication that cuts across both work areas and organizational levels in the interest of efficiency and speed. The Grapevine: The Grapevine An informal organizational communication network that is active in almost every organization. Provides a channel for issues not suitable for formal communication channels. The impact of information passed along the grapevine can be countered by open and honest communication with employees.