Real Comm Chapter 9 Final

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Chapter 9 : 

Chapter 9 Leadership and Decision Making in Groups

Chapter Objectives : 

Understand what makes an effective leader Describe leadership styles Identify how culture affects leadership List forces that shape a group’s decisions Chapter Objectives

Chapter Objectives : 

Explain the six-step group decision process Show how effective leadership is crucial for good communication in meetings Know the three aspects of assessing group performance Chapter Objectives

Understanding Group Leadership : 

Understanding Group Leadership Leadership is the ability to influence other’s behaviors and thoughts toward a productive end. **Influence comes from a person’s power or from group members’ admiration and respect for the individual.

Understanding Group Leadership : 

Understanding Group Leadership Five Sources of Power Legitimate power Coercive power Reward power Expert power Referent power

Understanding Group Leadership : 

Understanding Group Leadership Shared Leadership Members feel more satisfied Members are more motivated to perform Group is more likely to achieve its goals

Understanding Group Leadership : 

Understanding Group Leadership Leadership Styles Directive Participative Supportive Achievement-Oriented

Understanding Group Leadership : 

Understanding Group Leadership Competence and Ethics Skilled leaders are: Flexible Accountable Credible Competent communicators

Understanding Group Leadership : 

Understanding Group Leadership Competence and Ethics Unethical leaders are: Controlling Accustomed to using bullying, criticism, name-calling, gossip, personal attacks, and threats

Culture and Group Leadership : 

Culture and Group Leadership Masculine and Feminine Leadership Masculine style (emphasizing control) may not be effective Feminine style looks to needs of group members Context and Power Distance The extent to which less powerful group members expect power to be distributed unevenly.

Decision Making in Groups : 

Decision Making in Groups Cognitive forces Group members’ thoughts, beliefs, and emotions Psychological forces Group members’ personal motives, goals, attitudes, and values Social forces Group standards for behavior which influence decision making

Decision Making in Groups : 

Decision Making in Groups The Problem-Solving Process Identifying the problem Analyzing the problem Generating solutions Evaluating and choosing solutions Implementing the solution Assessing the results

Leadership in Meetings : 

Leadership in Meetings Planning Meetings Effectively Justify the meeting Clarify the purpose and participants Set an agenda

Leadership in Meetings : 

Leadership in Meetings Managing Meetings Effectively Arrive prepared Keep the group focused Summarize periodically Keep an eye on the time Manage conflict Follow-up

Leadership in Meetings : 

Leadership in Meetings Using Technology in Meetings Face-to-face teams perform better initially Virtual teams are better at brainstorming Face-to-face teams are better at compromise

Evaluating Group Performance : 

Evaluating Group Performance Informational Considerations Is the group on task? Are all group members participating? Procedural Effectiveness Are group activities & communication coordinated & shared? Interpersonal Performance Are the relationships among group members effective?

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