Presentation Transcript
Chapter 4 :Chapter 4 Nonverbal
Communication
Chapter Objectives :Understand the power of nonverbal communication
Outline the functions of nonverbal communication
Describe the communication symbols that are nonverbal codes
Understand how technology and situation affect nonverbal behavior Chapter Objectives
Nonverbal Communication :The process of intentionally or unintentionally signaling meaning through behavior other than words Nonverbal Communication
The Nature of Nonverbal Communication :Nonverbal communication is…
Communicative
Often spontaneous and
unintentional
Ambiguous
More believable than
verbal communication (channel discrepancy) The Nature of Nonverbal Communication
Functions of Nonverbal Communication :Reinforcing verbal messages
Repeating
Complementing
Accenting Functions of Nonverbal Communication
Functions of Nonverbal Communication :Substituting verbal
messages Functions of Nonverbal Communication
Functions of Nonverbal Communication :Contradicting verbal messages
Regulating interactions Functions of Nonverbal Communication
Functions of Nonverbal Communication :Creating
Immediacy
Deceiving
Others Functions of Nonverbal Communication
Nonverbal Codes :Symbols we use to send messages without, or in addition to, words Nonverbal Codes
Nonverbal Codes :Gestures and body movements
(Kinesics)
Emblems
Illustrators
Regulators
Adaptors
Affect Displays Nonverbal Codes
Nonverbal Codes :Facial expressions Nonverbal Codes
Nonverbal Codes :Eye behavior (Oculesics) Nonverbal Codes
Nonverbal Codes :Voice
Paralanguage
Vocal quality
Vocalizations Nonverbal Codes
Nonverbal Codes :Physical appearance
Attractiveness has advantages
Artifacts matter Nonverbal Codes
Nonverbal Codes :Space & Environment
Proxemics:
The way we
use and
communicate
with space Nonverbal Codes
Nonverbal Codes :Space & Environment
Territoriality:
the claiming
of an area
through
occupation Nonverbal Codes
Nonverbal Codes :Space & Environment
Environment
(e.g. the lighting,
layout, design,
decoration,
cleanliness and so
on of a space) Nonverbal Codes
Nonverbal Codes :Touch (Haptics)
Functional-Professional Touch
Social-Polite Touch
Friendship-Warmth
Touch
Love-Intimacy
Touch
Sexual-Arousal Touch Nonverbal Codes
Nonverbal Codes :Time (Chronemics)
Time orientation: personal associations with the use of time. Nonverbal Codes
Influences on Nonverbal Communication :Culture
Contact vs. noncontact cultures
Sex and gender influences Influences on Nonverbal Communication
Influences on Nonverbal Communication :Mediated Nonverbal Communication
Loss of paralinguistic cues
Emoticons Influences on Nonverbal Communication
Influences on Nonverbal Communication :The situational context
Public-private dimension
Informal-formal dimension Influences on Nonverbal Communication