Chapter Objectives :
Define the communication process
Understand communication functions
Assess the communication value of communication
Define competent communication
Describe models for communication
Understand why communication matters Chapter Objectives
The Functional Perspective :
How we use communication in relationships
Expressing affiliation
Achieving goals
Influencing others The Functional Perspective
Characteristics of Communication :
Characteristics of Communication Communication is symbolic
Communication requires a shared code
Communication is linked to culture
Characteristics of Communication :
Characteristics of Communication Communication need not be intentional
Communication occurs through various channels
Communication is a transactional process
Competent Communication is… :
Process-Oriented
Appropriate and Effective
Behavioral Flexibility
Context matters!
Goal Achievement Competent Communication is…
Modeling Communication :
The Linear Model Modeling Communication
Modeling Communication :
The Interaction Model Modeling Communication
Modeling Communication :
The Competent Communication Model Modeling Communication
The Study of Communication :
The Study of Communication Basic communication processes
Interpersonal communication
Group & organizational communication
Public speaking