Discovering Customer Needs Through Market Research

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Slide 1:

Discovering Customer Needs Through Research

KEY POINTS OF WHO WE ARE::

300 years of experience Global bank Branches in 56 countries Over 48 million clientele worldwide KEY POINTS OF WHO WE ARE:

KNOWING OUR MARKETS:

KNOWING OUR MARKETS

CURRENT MARKET RESEARCH:

Targeted Audience Student population Long-term Relationships Understanding Needs Through Research Quantitative vs. Qualitative Research Primary vs. Secondary Research. CURRENT MARKET RESEARCH

UNDERSTANDING THE RESEARCH:

What were the results? Addressing strengths, weaknesses, priorities, and concerns What to do next after the results are in? Propositions Incentives UNDERSTANDING THE RESEARCH

EX. OF STUDENTS MARKET:

Different forms of credit High-tech wants Various accounts Incentives expected EX. OF STUDENTS MARKET

IMPLEMENTATION OF OUR NEW PROPOSITION:

No monthly fee for student accounts Interest-free overdraft protection Mobile Banking Network of local branches for ease of access to accounts IMPLEMENTATION OF OUR NEW PROPOSITION

FURTHER MARKETING:

Word-of-Mouth Promotional Literature Online Advertising Direct Mail FURTHER MARKETING

CONCLUSION:

The Importance Of Market Research Increased Results Future Development for the Bank Itself CONCLUSION