Printers

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Slide 1: 

PowerPoint for Computer Service and Repair by JoAnne Keltner Goodheart-Willcox Publisher 18604 West Creek Drive Tinley Park, IL 60477 www.g-w.com Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only.

Chapter 11Printers : 

Chapter 11Printers

Printers : 

Printers There are many types of printers. A printer should be matched to its application. For example, if your client needs to print reports in color, you should recommend a color laser printer or an inkjet printer. In this chapter, you will learn about different types of printers, printer operation, and printer installation. You will also learn basic printer maintenance and troubleshooting.

Importance to the PC Technician : 

Importance to the PC Technician A PC technician is typically responsible for the installation, configuration, maintenance, and troubleshooting of printers. You may even have to make recommendations related to printer type and installation.

Objectives : 

Objectives Explain the operating principles of a laser printer. Explain the operating principles of an inkjet printer. Explain the operating principles of a dot matrix printer. Explain how to install a printer.

Objectives : 

Objectives Install print driver software. Complete printer installation and setup. Identify and diagnose common laser printer faults. Explain how fonts are generated and installed.

Presentation Outline : 

Presentation Outline Laser Printers Printer Installation 1 2 3 4 Other Printers Inkjet Printers Printer Maintenance & Troubleshooting 5

Laser Printers : 

Laser Printers 1

Basic Principles of Operation : 

Basic Principles of Operation A laser printer uses a process called electrophotographic process (EP). EP uses a combination of static electricity, light, dry chemical compound, pressure, and heat.

Laser Printer Printing Process : 

Laser Printer Printing Process Charging the drum. Writing the image. Developing the image. Transferring the image. Fusing the image. Cleaning the drum. Click each link for details.

1. Charging the Drum : 

1. Charging the Drum The primary corona wire charges the surface of the drum with a negative charge of approximately 600 volts to 1000 volts.

2. Writing the Image : 

2. Writing the Image A laser beam pulses to a spinning mirror which reflects light across the negatively charged drum. The laser light draws the outline of the image to be produced.

3. Developing the Image : 

3. Developing the Image The toner is attracted to the static charge on the drum. The static charge is in the shape of the image to be printed.

4. Transferring the Image : 

4. Transferring the Image The paper is fed into position by the pickup roller. The paper receives a positive charge from the transfer corona wire. The positively charged paper attracts the toner from the drum, creating the image.

5. Fusing the Image : 

5. Fusing the Image The fusing unit rollers heat the toner and paper until the toner melts and bonds to the paper. The static eliminator brush removes the static charge from the paper.

6. Cleaning the Drum : 

6. Cleaning the Drum The cleaning unit removes any residual toner that might remain on the drum. The erase lamp shines a bright light on the drum to remove any remaining charge. The drum is now ready to repeat the process.

Review : 

Review What are the six major steps in the printing process of a laser printer? Charging the drum. Writing the image. Developing the image. Transferring the image. Fusing the image. Cleaning the drum.

Review : 

Review During the charging process, the _____ wire charges the surface of the drum with a negative charge of approximately 600 volts to1000 volts. primary corona

Review : 

Review During the writing process, a laser light draws the outline of the image to be produced on the negatively charged _____. drum

Review : 

Review During the developing process, _____ is attracted to the static charge on the drum. toner

Review : 

Review During the transfer process, the paper receives a (positive, negative) charge from the transfer corona wire. positive

Review : 

Review During the fusing process, the _____ rollers heat the toner and paper until the toner melts and bonds to the paper. fusing unit

Review : 

Review During the cleaning process, the _____ shines a bright light on the drum to remove any remaining charge. erase lamp

Inkjet Printers : 

Inkjet Printers 2

Inkjet Printer : 

Inkjet Printer An inkjet printer uses specially designed cartridges that spray a fine mist of ink as they move horizontally in front of a sheet of paper. Inkjet printers use either a thermoresistor or a piezocell crystal. Some inkjets are referred to as bubble jet printers.

Inkjet Head : 

Inkjet Head

Inkjet Colors : 

Inkjet Colors CMYK

Thermoresistor Inkjet Operation : 

Thermoresistor Inkjet Operation Ink flows into firing chamber from the ink cartridge. Thermoresistor and ink heat to 1112 ºF (600ºC). Ink expands and fires onto paper. Cooling chamber draws in more ink.

Piezocell Inkjet Operation : 

Piezocell Inkjet Operation Ink flows into firing chamber from the ink cartridge. Electrical pulse is sent to piezocell. Piezocell flexes and fires a drop of ink. When pulse stops, piezocell returns to normal, drawing ink into chamber.

Inkjet Printer Resolution : 

Inkjet Printer Resolution Low quality is 720  720 dpi. High quality is 1200  1200 and higher.

Cleaning the Inkjet Printer : 

Cleaning the Inkjet Printer Clean the outside of printer with mild soap and distilled water. Use a fine brush or antistatic vacuum to remove paper and dust. Do not use compressed air.

Review : 

Review Inkjet printers use either a(n) _____ or a(n) _____ crystal to spray a fine mist of ink onto the paper. thermoresistor, piezocell

Review : 

Review What are the four colors a color inkjet printer uses? cyan, yellow, magenta, black (any order)

Other Printers : 

Other Printers 3

Other Printers : 

Other Printers Dot matrix. Color thermal. Dye-sublimation. Solid ink color. All in one. Click each link for details.

Dot Matrix Printers : 

Dot Matrix Printers Dot matrix printers use a pattern of very small dots to create text and images. Print head styles come in 9-pin and 24-pin.

Dot Matrix Print Head : 

Dot Matrix Print Head

Dot Matrix Operation : 

Dot Matrix Operation

Color Thermal Printer : 

Color Thermal Printer A color thermal printer has a heating unit, which is an array of small heaters that heat the wax. The color thermal printer applies color by heating a special ribbon that is coated with wax-like material. Paper is run through the printing process four separate times, once for each color.

Dye-Sublimation Printer : 

Dye-Sublimation Printer A dye-sublimation printer produces near-photo quality images. Vaporizes ink that solidifies on paper. Sublimation basically means changing a solid into a gas.

Dye-Sublimation Operation : 

Dye-Sublimation Operation Paper is mounted on drum. As drum rotates, the plastic transfer sheet passes under the drum and across the heater. The heating elements of the heater heat up at various levels which represent 256 intensities of color. Drum rotates once for each color.

Solid Ink Color Printer : 

Solid Ink Color Printer Solid ink color printer uses solid ink cartridges similar to wax. Print head consists of four long rows of many nozzles. Each row produces one of the CMYK colors. As paper passes by print head, the nozzles are fired, releasing a mist of color.

All-In-One Products : 

All-In-One Products All-in-one products are a combination of printer, fax, copier, and scanner. Are a cost-effective way to purchase office equipment.

Review : 

Review A(n) _____ printer uses a pattern of very small dots to create text and images. dot matrix

Review : 

Review A(n) _____ applies color by heating a special ribbon that is coated with wax-like material. color thermal printer

Review : 

Review A(n) _____ printer uses the principle of sublimation, which basically means changing a solid into a gas. dye-sublimation

Review : 

Review A(n) _____ color printer uses solid ink cartridges similar to wax. solid ink

Printer Installation : 

Printer Installation 4

Printer Connections : 

Printer Connections Serial and parallel. USB. IEEE 1394. RJ-45. SCSI. Infrared. Wireless. Click each link for details. USB Parallel

COM and LPT Ports and Resources : 

COM and LPT Ports and Resources

Local Printer Installation (LPT or Serial Port) : 

Local Printer Installation (LPT or Serial Port) Power off the computer. Physically connect the printer to the computer. Power on the computer. When prompted, insert the printer driver disk or disc. Follow the prompts to complete the installation.

USB and DOT4 : 

USB and DOT4 When USB is used to connect to a printer, the port is identified as DOT4.

Local Printer Installation (USB) : 

Local Printer Installation (USB) Physically connect the printer to the computer. When prompted, insert the printer driver disk or disc. Follow the prompts to complete the installation.

Windows XP Printers and Faxes Folder : 

Windows XP Printers and Faxes Folder Add a Printer option

Windows Vista Printers Folder : 

Windows Vista Printers Folder

Windows XP Manual Printer Installation : 

Windows XP Manual Printer Installation Open the Printers and Faxes folder. Click Add a Printer.

Manual Printer Installation (Cont.) : 

Manual Printer Installation (Cont.) Click Next.

Manual Printer Installation (Cont.) : 

Manual Printer Installation (Cont.) Select Local printer attached to this computer. Click Next.

Manual Printer Installation (Cont.) : 

Manual Printer Installation (Cont.) If the printer is not detected, click Next.

Manual Printer Installation (Cont.) : 

Manual Printer Installation (Cont.) Select the port to which the printer is attached. Click Next.

Manual Printer Installation (Cont.) : 

Manual Printer Installation (Cont.) Select your printer from the list. If your printer is not listed, click Have Disk, and then insert your disk.

Manual Printer Installation (Cont.) : 

Manual Printer Installation (Cont.) Name your printer and select if it will be the default printer. Click Next.

Manual Printer Installation (Cont.) : 

Manual Printer Installation (Cont.) Review the summary and then, if it is correct, select Finish.

Printer Spooling : 

Printer Spooling Printer spooling techniques are used so that printing can be completed in the background. Data is stored on the hard drive or in RAM. Multiple print jobs waiting to be printed are stored in a print queue.

Viewing Print Jobs in the Queue : 

Viewing Print Jobs in the Queue Accessed through the Printers and Faxes folder (Windows XP) or the Printers folder (Windows Vista) by double-clicking the printer you wish to inspect.

Review : 

Review A new printer can be added in Windows XP through the _____ folder. Printers and Faxes

Review : 

Review A new printer can be added in Windows Vista through the _____ folder. Printers

Review : 

Review To add a new printer in the Printer and Faxes folder, click _____. Add a Printer

Review : 

Review A printer that is attached to the computer and not through a network connection is referred to as the _____ printer. local

Printer Maintenance & Troubleshooting : 

Printer Maintenance & Troubleshooting 5

Upgrading Printer Memory : 

Upgrading Printer Memory A printer without sufficient memory for a print job will generate an error. Memory modules install in a printer the same way they do on a motherboard. Run a self test after installation to verify memory.

Printer Error Codes : 

Printer Error Codes Some errors are in a text form. Some errors are a combination of a number and the word “Error.” If the error is in number form, look up its meaning in the user’s manual.

Paper Jams : 

Paper Jams A paper jam occurs when a printer pulls one or more sheets through its mechanism and the paper becomes wedged. Typical causes consist of the following: Low-quality paper. Moisture. Worn parts along the paper train. Direction of the paper.

Cleaning Toner Spills : 

Cleaning Toner Spills Use a soft lint-free cloth, brush, or special vacuum to clean up toner spills.

Common Laser Printer Problems : 

Common Laser Printer Problems Printing gibberish. Pages have light streaks. Pages print solid black. Pages print blank. Printer quality has suddenly become poor. Toner smears on paper. The printer acts dead. Constant dark or white spots. Ghost images on the paper. Blank areas appear in parts of the printing job. Printer trips the circuit breaker. Click each link for details.

Printing Gibberish : 

Printing Gibberish Problem with the printer driver.

Pages Have Light Streaks : 

Pages Have Light Streaks Printer is low on toner.

Pages Print Solid Black : 

Pages Print Solid Black Toner cartridge is seated improperly. Laser not working. Mirror is defective. Primary corona wire not working.

Pages Print Blank : 

Pages Print Blank Sealing tape not removed from toner. Wrong or corrupted driver. Transfer corona not working.

Printer Quality Suddenly Poor : 

Printer Quality Suddenly Poor Check if toner cartridge is low on toner. Check if printer is set to draft or economy mode.

Toner Smears on Page : 

Toner Smears on Page Wrong type of paper loaded in printer. Fusing unit broke.

The Printer Acts Dead : 

The Printer Acts Dead Check if printer is offline. Check printer cables. Check power cable. Make sure there is power at the outlet.

Constant Dark or White Spots : 

Constant Dark or White Spots Drum is scratched. Spots will be in the same location with the width between them equal to the diameter of the drum.

Ghost Images on Paper : 

Ghost Images on Paper Erase lamp is burnt out.

Blank Areas in Sections of Printout : 

Blank Areas in Sections of Printout Printer is set for wrong paper length.

Printer Trips the Circuit Breaker : 

Printer Trips the Circuit Breaker Electronic parts are failing. Circuit breaker is overloaded from too much equipment on same circuit.

USB Printer Power Problems : 

USB Printer Power Problems Insufficient or no electrical power: Check if the printer is turned on and online. Check if the USB cable is plugged into the computer and printer. May need a USB-powered hub.

USB Conflicting Devices : 

USB Conflicting Devices Check Device Manager for conflicts. Check BIOS Setup. May need to upgrade BIOS and drivers.

Windows Assistance : 

Windows Assistance Walks you through the troubleshooting procedure. Located at Start | Help | Contents | Troubleshooting | Windows Troubleshooters.

Fonts : 

Fonts A font is a set of symbols and characteristics, such as typeface, size, pitch, spacing. Described in points and pitch.

Viewing Installed Fonts : 

Viewing Installed Fonts

Review : 

Review List some typical causes of paper jams. Low-quality paper Moisture Worn parts along the paper train Direction of paper

Review : 

Review A laser printer is printing copies with light streaks. What could be the problem? Printer is low on toner.

Review : 

Review What are the possible causes of toner smearing on the printed copy? The wrong type of paper is loaded. The fusing unit is broke.

Review : 

Review What are the possible causes of dark or white spots appearing on the printed copy? The drum is scratched.

Review : 

Review Fonts are described in _____ and _____. points, pitch (any order)

Review : 

Review Installed fonts can be viewed in Windows Operating systems through the _____ folder in Control Panel. Fonts

Glossary : 

Glossary

Bubble Jet Printer : 

Bubble Jet Printer An inkjet printer.

CMYK : 

CMYK Standard combination of colors (cyan, magenta, yellow, and black) used by color inkjet printers.

Color Thermal Printer : 

Color Thermal Printer Printer that applies color by heating a special ribbon that is coated with wax-like material.

Dot Matrix Printer : 

Dot Matrix Printer Printer that uses a pattern of very small dots to create text and images.

Dye-Sublimation Printer : 

Dye-Sublimation Printer Printer that produces near photo quality printed images by vaporizing inks, which then solidify onto paper.

Electrophotographic Process (EP) : 

Electrophotographic Process (EP) A photographic process that uses a combination of static electricity, light, dry chemical compound, pressure, and heat.

Font : 

Font A design for a set of symbols, usually text and number characters. A font describes characteristics associated with a symbol such as the typeface, size, pitch, and spacing between symbols.

Inkjet Printer : 

Inkjet Printer Printer that uses specially designed cartridges that spray a fine mist of ink as they move horizontally in front of a sheet of paper.

Local Printer : 

Local Printer Printer that connects directly to a specific PC.

Paper Jam : 

Paper Jam When a printer pulls one or more sheets through its mechanism and the paper becomes wedged inside.

Paper Train : 

Paper Train The route the paper follows through the printer.

Pitch : 

Pitch Unit of measure for the width of a font.

Point : 

Point Unit of measure for the height of a font. Each point is equal to 1/72 of an inch.

Printer : 

Printer An electromechanical device that converts computer data into text or graphic images printed to paper or other presentation media.

Solid Ink Printer : 

Solid Ink Printer Printer that uses solid ink cartridges similar to wax.

Spooling : 

Spooling A technique that stores data to be printed into memory so that printing operations can be completed in the background while other tasks are performed by the PC user.

Queue : 

Queue A list of print jobs waiting to be completed and their status.

Discussion Question : 

Discussion Question A customer asks your advice on purchasing a laser printer for the peer-to-peer network in her office. The printer must be networked and able to serve ten users who will throughout the day be printing invoices and other documents. The customer has narrowed her choice between two. Which one would you recommend and why? Laser printer 1: 20 ppm, 32 MB memory, built-in Fast Ethernet networking. Laser printer 2: 30 ppm, 64 MB memory, USB.