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Customer Committee Results Objection Receipt of Objection Registration YES Preparation of Action Action Acceptance Action Information Notify Customer Formal letter Audit Objection Meeting organization Minutes

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Decision Information Ratification Action Notify Customer Formal letter Restatement Minutes Satisfaction Review NO

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Information Notify customer Formal letter Satisfaction Restatement Review by an outward committee Minutes Notify Customer Formal letter Information Satisfaction NO YES Management of the matter according to the decision Inform the Body 1

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Follow-up Analysis Report of the Objection Administrative Review Report

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