Phone Answering Services vs. Attorney Answering Services: Which Is Bet

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http://www.answermti.com/attorney-answering-service/ | Law firms across the nation are turning to professional answering services to free up in-house resources. That allows secretaries, paralegals, and office assistants to deal with more pressing issues. The only problem? Law firms have special needs. Your average phone operator has neither the training nor the resources to handle sensitive calls. Enter the attorney answering service.

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Presentation Transcript

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Any answering service can pick up your calls and take messages, but only a dedicated attorney answering service can handle legal inquiries, fill out legal intake forms, and schedule consultations. That can mean the difference between a client that chooses your law firm, and a client that goes elsewhere.

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Provides 24/7 call answering services, but sometimes puts callers on hold Can handle generic inquiries Knows how to collect basic information and take messages Has agents who answer calls across many industries

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Provides 24/7 answering services and NEVER puts a caller on hold Can handle legal inquiries Knows how to schedule legal consultations Knows how to fill out legal intake forms Is PCI compliant and can help clients make payments Offers bilingual services

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The Problem: Criminal law is different from corporate law. Corporate law is different from personal injury law. Wouldn’t you prefer your answering service to know the difference? The Solution: Virtual Receptionists at attorney answering services know legal terminology and concepts, which helps them conduct meaningful conversations. They also work with customized scripts that guide them when dealing with practice-specific issues.

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The Problem: Prospective clients are often upset. Some are emotionally distraught. Others are ill or injured. Many have long, detailed stories to tell. The Solution: Regular phone answering services can offer professional and polite service, but only attorney answering services know how to provide the patience, compassion and sensitivity that legal clients need. Without that extra touch, clients are liable to find another attorney.

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The Problem: Attorneys receive many calls from clients seeking consultations. Without detailed information, they have no idea how to prioritize the workload or what the consultation will be about. The Solution: Receptionists at attorney answer services know exactly what information a law firm needs to know in order to prioritize callbacks. They also have experience filling out detailed legal intake forms, which helps in-house staff facilitate paperwork.

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The Problem: You may be the best lawyer in the world, but the client will judge you by how they are treated, not by the quality of your legal briefs. The person who answers the phone will make the first, and most critical, impression. The Solution: Overburdened staff members may lack cheerfulness and compassion. Untrained call operators may come off as ignorant. Only a professional call operator trained to deal with legal issues can provide the kind of service that improves your prospect-to-client conversion rate.

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When you have compassionate, knowledgeable professionals answering your phones 24/7, your firm will reap a number of benefits, including: Higher lead conversion rates More cooperative clients A larger number of referrals Greater in-house efficiency Quicker client intake A leg up on the competition

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AnswerMTI provides professional, 24-hour answering services for legal professionals with a friendly, personal touch. With over 30 years of experience, we are a nationwide leader in live agent attorney answering services. We specialize in providing industry-specific answering services, including answering service for law firms , at a reasonable price. Visit www.AnswerMTI.com today.

Summary:

Summary Law firms across the nation are turning to professional answering services to free up in-house resources. That allows secretaries, paralegals, and office assistants to deal with more pressing issues. The only problem? Law firms have special needs. Your average phone operator has neither the training nor the resources to handle sensitive calls. Enter the attorney answering service.

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