Prepare Microsoft MB2-718 PDF File For Customer Service Exam

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Microsoft MB2-718 Exam

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Microsoft MB2-718 Dumps Microsoft MB2-718 PDF Real Exam Questions

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Latest Microsoft MB2-718 Certification Exam Pass in 1 Day

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“ MBS Exam MB2-718 test are the newest forms of Microsoft certification. Get the most updated Microsoft MB2-718 dumps at the lowest price and pass your exam by studying our MB2-718 PDF question answers. To Pass MBS Exam we offer MB2-718 exam dumps in PDF question answers format.

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Microsoft MB2-718 Question Answers QUESTION 1 You implement the Unified Service Desk USD. Which three statements regarding the debugger are true Each correct answer presents a complete solution. A. The debugger allows you to review data parameters from static log files. B. The debugger allows you to review real-time data parameters. C. The debugger allows you to review action calls from static log files. D. The debugger is a USD hosted control. E. The debugger allows you to review real-time action calls. F. The debugger is a standalone tool. Answer: ACE

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Microsoft MB2-718 Question Answers QUESTION 2 You are a customer service agent that uses Unified Service Desk USO. You search for a customer. You select a customer record from the search results and open the customer record. How many sessions are created A. 0 B. 1 C. 2 D. 3 Answer: D

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Microsoft MB2-718 Question Answers QUESTION 3 What are the states a knowledge base article can be in A. Active Approved Draft Inactive or Scheduled B. Active or Inactive C. Approved Archived Discarded Draft Expired or Scheduled D. Approved Cancelled Draft Expired On Hold or Scheduled Answer: A

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Microsoft MB2-718 Question Answers QUESTION 4 A user named User1 creates a knowledge base article. No other action has been taken. User1 must modify the article.You need to direct User1 to the view where the article is displayed. To which view should you direct User1 A. Scheduled Articles B. Unapproved Articles C. Draft Articles D. Inactive Articles Answer: B

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Microsoft MB2-718 Question Answers QUESTION 5 Under which two circumstances will a routing rule be applied to a case without user intervention Each correct answer presents a complete solution. A. A case is created as the result of a record creation rule. B. A case was created before the routing rule was activated. C. A case is created by using a convert to case action. D. A case is created manually. Answer: BD

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