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Area-1- MANAGING SELF Area-2- MANAGING WORK Area-3- MANAGING PEOPLE Area-4- MANAGING RELATIONS Area-5- MANAGING SITUATIONS PROFESSIONAL MANAGEMENT Soft skills or people skills : Soft skills focus on the make-up of personality,behavioual traits and social transactions, like- Interpersonal communication Time-management Attitude management Presentation skills Soft skills or people skills Slide 4: Interpersonal relationships Team-building Listening skills Emotional intelligence Empathy Coping with competitive environment TECHNICAL SKILLS VS. SOFT SKILLS : Technical skill is a must but the right attitude ,personality traits, negotiation abilities and presentation skills complement technical skills to push efficiently customer interactions!!! What will a technical skill holder do if he can not communicate or weak in interpersonal skills??? TECHNICAL SKILLS VS. SOFT SKILLS HOW TO KEEP EACH MEMBER OF THE TEAM INVOLVED AND MOTIVATED- : Involving in team decision-making Empowering people Providing flexible benefits to tour people Recognition of efforts of each team member 5.Appreciation of good efforts HOW TO KEEP EACH MEMBER OF THE TEAM INVOLVED AND MOTIVATED- Slide 7: 6.Adopting ethical values 7.Two-way communication 8.Knowing the difficulties of your people and helping them to remove those difficulties to improve performance 9.Considering social responsibility PEOPLE MANAGEMENT : Managing people or people management is the entire responsibility of the people in the governing body of the organization. “PEOPLE MANAGEMENT IS THE MANAGEMENT OF THE PEOPLE INSIDE THE ORGANIZATION AND OUTSIDE THE ORGANIZATION.” PEOPLE MANAGEMENT Slide 9: INSIDERS- Employees, workers, managers etc. OUTSIDERS- people concerned with the organization as its customers,dealers,distibutors,suppliers,people in the society as a whole The focus of people mgt. in global context: : Managing people inside and outside the organization in such a manner that employees within the organization and (customers,dealers,suppliers,distributors,purchases etc.) outside the organization come together for helping the organization to grow in the right direction for gaining competitive advantage over the competitors in the global environment. The focus of people mgt. in global context: Challenges in the global market and the key factors for survival of the organization: : Competitive quality Competitive cost Competitive technology Information war Manpower war-for retaining good people in the organization How to sustain ourselves for short run or long run in the global environment “EVERYTHING CAN BE ACHIEVED,IF WE ARE ABLE TO MANAGE PEOPLE INSIDE AND OUTSIDE THE ORGANIZATION.” Challenges in the global market and the key factors for survival of the organization: TOOLS OF PEOPLE MGT. : Flexible benefit principle Ethical advertising Business ethics Benchmarking Social-Responsibility Training for up-gradation of skills, knowledge and new technology TOOLS OF PEOPLE MGT. Slide 13: Future growth plans for employees Collaborations Empowering people Employment security Creating trust and reliability of the organization Creating goodwill of the organization Ethical behavior with employees and customers Information-sharing Slide 14: Team-decision making and transparency Flexibility at work Imbibing fire leadership qualities at all levels Entertainment plans for employees. Working together, training together to make common objectives Promotional and retaining plans You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.