The park

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THE PARK New Delhi Travel Services Management 2007 - 08

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Flow line Overview Service Areas Hotel’s Expectations Guests Expectations ITH – capabilities Recommended Fleet Service & Chauffeur details Accolades & Summarization Time needed –15 minutes

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International Travel House Highest safety rating in the country Twice “Best Travel Agency.” by TTG Asia Awarded Best Car Rental Company by Hospitality Service Magazine Fully Automated Processes Serving Hotel Industry since inception One stop Shop ISO 9002 certified System& Processes Est. 1981- Turn Over 600 crores Chauffeurs certification 100% statutory Compliances

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Contd……. Travel Information Dissemination 20% Air Travel Limousine services 75% Air Ticketing 5% Service Area

Expectation From Vendor : 

Expectation From Vendor Tried -Trusted -Transparent CONSISTENT QUALITY Team /Integrate with Hotel Core strength Equipped to provide Information Indemnify the Hotel w.r.t. statutory compliances One Stop Shop

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Guest’s Expectation Safety Anticipation of Guest’s need Premium Limo Cars Quality Information – Travel & Tours Staff should be knowledgeable & Proactive Chauffeurs –Presentable -RELIABLE ONE STOP SHOP

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Core Strength We are a “one stop shop” for all Travel service needs by the hotel and guests:- Limousine services Air Ticketing Railways Luxury Coaches Aircraft Charter/Leisure Customized Tour Packages

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Inventory Analysis Inventory Analysis: Room inventory of the hotel is 220 rooms. The demand - 85% occupancy -1.5 nights - 75 A/D per day. Recommended - Fourteen cars

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Fleet Profile Recommended Fleet   Mercedes Benz – E 280 / S 350 -Two Toyota – Model Camry W1 - Three Toyota Corolla - Seven Toyota Innova - Two Total - Fourteen Considerations Best Image –Internationally High Quality & Reliability Good for next 5 years

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"S-Class" - "Sonderklasse" - "special class"- meaning a specially outfitted car. The cars are commonly accepted as the Mercedes-Benz flagship model. Mercedes Benz

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Toyota Camry / Corolla /Innova Flagship Cars from Toyota Best Machines in its class. Well-appointed –High image cars

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Service Overview- Travel Desk Car Rentals Airport Transfers Railway Station Transfers Local Runs Outstation Duties Ticketing Air Ticketing Railway Ticketing Rescheduling Airport Assistance Destination management Meet & Greet Services

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“All chauffeurs are drivers. But not all drivers are chauffeurs”. Well laid Induction process Knowledge of the Surrounding Area Training -Defensive Driving and Safety Limousine Driving Testing & Certification Our chauffeurs are the best in trade & It makes a difference. Chauffeurs

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Certified -trained Chauffeurs Welcome music Mobiles & Mobile Chargers VCD screens(S.categories) Torch Umbrella Tissue box First aid box One Magazines Newspapers Music choice Jazz & Indian instrumental Soft drinks (O) Drinking water Cold towels /wet tissue(O) Eicher City Map Fire Extinguisher Service Design

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VIP Delegation – Movements handled by ITH Mr. George Bush President of U.S.A Mr. Bill Clinton President of U.S.A Mr. Y. Moori Japanese PM Mr. Bill Gates Microsoft Chief King of Saudi Arabia

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Advantage Travel House Service par Excellence Higher reliability Value Image Peace of mind

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Our Promise We look forward to a long term relationship We will ensure that the relationship is mutually beneficial Your /Our Guests will experience a VOW ! Give us a chance

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Thank You www.travelhouseindia.com