Can seniors benefit from Rural-eGov EU project? :Can seniors benefit from Rural-eGov EU project? Anna Grabowska, PRO-MED Co Ltd. GUIDE INTERNATIONAL WORKSHOP 2008    “E-LEARNING AND MULTICULTURAL EDUCATION: DIGITAL DIVIDE AND DIGITAL OPPORTUNITIES” 15-16 May 2008, Rome


What is all about? :2 What is all about? Promoting learning in later life Understanding what eGovernment is Recognising the different types of eGovernment services, appreciate their uses and benefits Sharing online repository of Digital Training Objects (DTO) with Rural-eGov Observatory, University of the Third Age, others


Do I know... :3 Do I know... What stops older people from learning? What is the value of learning in later life? How do I reach older people? What would I say to an older person I wished to encourage into learning?


When you are 55+ do you know that :4 When you are 55+ do you know that using your skills makes you happier learning new skills can be very satisfying, raise your self-esteem and make you feel better about yourself learning opens doors to community activity, voluntary work and involvement in local issues


However, there are still some areas of concern :5 However, there are still some areas of concern Older learners’ needs were not funding priorities but now they are http://ec.europa.eu/education/policies/lll/adultcom_en.html Adult education fees are too high and have discouraged many potential older learners. The curriculum tends to be too narrow, as recent funding constraints have tended to discourage innovation.


Imagine that :6 Imagine that Your mother/mother in law has lost her documents (e.g. passport). She has some trouble with travelling and visiting offices many times. Could any eGov services help her?


What is eGovernment? :7 What is eGovernment? “Refers to government‘s use of information and communication technology (ICT) to exchange information and services with citizens, businesses, and other arms of government“ http://en.wikipedia.org/wiki/E_government


Traditional vs. eGovernment :8 Traditional vs. eGovernment Traditional government work Physical Office Visit Form Execute with media break notice eGovernment Home/Busi-ness PC Internet Home/Bu-siness PC


Why is eGovernment being introduced? :9 Why is eGovernment being introduced? eGovernment: a way of modernisation public administrations ICT Organisational change in Public Administrations To improve the accessibility of services To provide services of a higher quality To improve democratic processes


eGovernment from clients perspective :10 eGovernment from clients perspective To eliminate the administrative procedures when dealing with government  considerable time and costs savings To streamline reporting requirements by creating more efficient ways for clients to interact with government To provide a secure and trustworthy way for on-line transactions with government To provide mutually beneficial interactions with government


Some hints while teaching seniors :11 Some hints while teaching seniors Understand benefits of using eGovernment services Learn how to recognise eGovernment services Understand the different ways of categorising eGovernment services Provide good insight into useful eGovernment services for seniors


Range of applications :12 Range of applications Three main applications: Electronic support of every day life events, Informational services that may provide useful advice (e.g. how to get a new passport) Administrational processes and reporting requirements, e.g. Submitting tax payments Democratic purposes, e.g. “have your say“


Benefits of eGovernment :13 13 Benefits of eGovernment faster turnaround of information requests; faster access to documents and forms; 24-hour service delivery; more self-service; ability to find information; better communication with individuals.


How to recognize eGovernment Services? :14 How to recognize eGovernment Services? Many different electronic services out there – some eGovernment services, others just eServices! At the moment (in the UK, Poland etc.), you can not access all eGovernment services from one place Complications caused by different levels of government and different naming conventions


In Poland http://epuap.gov.pl/ :15 In Poland http://epuap.gov.pl/


ePUAP is a common infrastructure for providing following services: :16 ePUAP is a common infrastructure for providing following services: Public services catalogue, Transmission of documents between public service providers and end-users, Transmission of payments between public service providers and end-users, Coordination services, Broker for access into the public registers, Security services, Support for electronic payments, Front-end services, Publishing of interoperability framework, Support for works on interoperability framework, Transmission and publication of models of electronic forms.


An example of ePUAP’s work :17 An example of ePUAP’s work 1. Information about service Citizen Administration - employees 2. Preparation of application 3. Signing application 4. Application 5. Official tender of document 0a. Information about service 0b. Document patterns 0c. Form definition 7. Application Official tender of document copy Digital signature in archived form 8. Service in administration Administration – IT system


Contact :18 Contact Public administration entity is still responsible for performing public service and decides about conditions of this service (ePUAP is not the owner of the service)‏ Ministry of Interior and AdministrationDepartment of Informatization Phone +48 22 529 23 64 www.epuap.mswia.gov.pl


eGovernment services as defined by their functionality (Capgemini, 2006): :19 eGovernment services as defined by their functionality (Capgemini, 2006): Informational services One-way interactive services: Might provide forms that you can download, print out and then post in Two-way interactive services: Might allow you to process electronic forms and provide electronic authentication Transactional services: Typically where there is full electronic case handling, decision and delivery (i.e. payment)


The various sophistication levels of eGovernment Services :20 The various sophistication levels of eGovernment Services The stage model of the different degrees of sophistication of eGovernment services (Source: Capgemini 2006, p. 5)


eGovernment Services available at an EU level Carrying out business within another country of the European UnionYour Europe: http://ec.europa.eu/youreurope/nav/en/business/services/advice/index.html :21 eGovernment Services available at an EU level Carrying out business within another country of the European UnionYour Europe: http://ec.europa.eu/youreurope/nav/en/business/services/advice/index.html


The latest news (1) :22 The latest news (1) Brussels, 30 April 2008 The European Commission proposes to improve public access to documents of the EU institutions The Commission has today adopted changes to the rules of access to documents from EU institutions. These changes reaffirm the Commission's commitment to transparency, up-date the rules to reflect recent case-law and aim to allow the institutions to be more efficient in responding to requests from citizens.


The latest news (2) :23 The latest news (2) President of the European Commission, José Manuel Barroso said, "At the start of my Commission I stressed the need to increase the transparency of our work. The access to documents rules are working well. These changes seek to respond to the evolving case-law of the Court and improve the access to documents for European citizens".


The latest news (3) :24 The latest news (3) Margot Wallström, Vice-President, Institutional Relations and Communication Strategy said: "Our objective is increased transparency, increased access and increased outreach and understanding. This is fundamental in any democratic system: the citizens' right to know. Access to documents is an essential tool for democracy and now we want to improve it."


eGovernment services and users concerns :25 eGovernment services and users concerns Clients are unlikely to use eGovernment services without a guarantee of security and privacy: they need to be reassured that the information government collects will be used responsibly and protected from abuse.


eGovernment services – security :26 eGovernment services – security Government agencies at all levels (local, regional, central, and international) protect their computer systems by: Installing firewalls & anti-virus software; Protecting sensitive data; Developing and implementing adequate policies; Undertaking constant training of personnel.


eGovernment services – privacy :27 eGovernment services – privacy Government agencies take the issue of privacy seriously by: following the principles of the fair use of information: Information is used only for the purposes for which it was collected, Information is retained no longer than necessary, Information is not re-disclosed, Information is kept in an accurate form. Minimising the collection and retention of personal information; Limiting access to personally identifiable information.


What is important :28 28 What is important Understand minimum system requirements for using eGovernment services Appreciate the need for authentication in using eGovernment services, and the different ways it can be achieved Understand the national Gateway and how to register on it, and to enrol for different eGovernment services


Minimum system requirements for using eGovernment services :29 29 Minimum system requirements for using eGovernment services Computer with any operating system (Windows, Linux, Unix, etc.,) Standard Web browser with JavaScript enabled (Microsoft Internet Explorer 5.50 or higher, Mozilla Firefox, Netscape Communicator (4.7), Opera 6., ...) Recommended resolution of 1024 X 768 pixels Internet connection Qualified digital certificate Adobe Acrobat Reader for viewing and printing certain documents


The need for safe and secure eGovernment services :30 30 The need for safe and secure eGovernment services Verifying an identity can be accomplished in three ways: By providing details of something you know; By means of something you have; Based on your own individual characteristics. These means of authentication can also be used in combination (e.g. smartcard with pin code); Often authentication is simply via a username and password


Several good news (1) :31 Several good news (1) Take full advantage of (free) eGovernment informational services that can be of great help in moving your business forward More and more government services will be put on-line in future – at a local, regional, central and EU level – be prepared for this! Have patience – eGovernment services will become more user friendly in time!


Several good news (2) :32 Several good news (2) Remember that government agencies make every effort to ensure their eGovernment services are secure, and do as much as they can to protect the privacy of their users eGovernment is still at a fairly early stage of development – don‘t expect it to stand still and be prepared for changes!


A final comment… :33 A final comment… The aim of the presentation is to raise awareness and understanding of eGovernment and eGovernment services that might be of benefit to seniors. It is up to seniors to further explore eGovernment services in their own time so they are aware which ones are of most value to them! But why not share a digital training objects (DTO) in...


Rural-e-Gov Observatory :34 Rural-e-Gov Observatory


Learning in Later Life – European Network :35 Learning in Later Life – European Network


University of Third Age in Australia :36 University of Third Age in Australia


University of Third Age in Europe :37 University of Third Age in Europe


You are invited to http://rural-egov.blogspot.com/ :38 You are invited to http://rural-egov.blogspot.com/


Slide 39:39 Content of this presentation is partly based on „Rural-eGov” partners work http://rural-egov.eu/


Acknowlegement :40 Acknowlegement The project Leonardo da Vinci Rural-eGov has been funded with support from the European Commission. This publication reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.


Questions are warmly welcome! :41 Questions are warmly welcome! Contact anka.grabowska@gmail.com http://blanka.moodle.pl/