retail

Download
Share  Add to  Flag Embed
Views:
 
Category: Education
     
 
License:   All Rights Reserved

Presentation Description

No description available.

Comments

 

By: chnitesh (2 month(s) ago)

thz s really good can u plz mail me da presentation on my mail id nits4u_yank@yahoo.co.in

 

By: chandanak (10 month(s) ago)

Hi this is really good presentation can you please share this ppt to my mail chandana049@gmail.com

 

By: vetalbalu (16 month(s) ago)

i want ppt's for my presentation.because it is related to the subject,so if possible please allow.

 

By: kalpataru1 (17 month(s) ago)

Liked this presentation of yours. Can this presentation be downloaded ? my email address is kalpataru1@gmail.com

 

By: nbhandari8891 (17 month(s) ago)

hello Mr. Vijyendra i found ur ppt very helpful so pls kindly help me in this. Sir my email address is nbhandari8891@gmail.com

See all

Presentation Transcript

Overview of Retail-Vijyendra Singh Niranjan : 

Overview of Retail-Vijyendra Singh Niranjan

Agenda : 

Agenda Introduction / Overview Store Format / Layout / Departments Retail Operations / POS Retail Terms / General

Introduction / Overview : 

Introduction / Overview

Slide 4: 

Introduction / Overview Store Format / Layout / Departments Retail Operations / POS Retail Terms / General

Importance! : 

Importance! US$ 3.8 bn industry 12.5% of business establishments 11.6% of US employment Margins ~ 31% - 33% Wal-Mart – sales of US$ 312 bn IT spending in retail will increase from $109 billion in 2003 to $136 billion in 2009; to grow at 3.4% compounded annual rate (Gartner) Single stores – 95% of retailers … but < 50% of sales

What is Retail? : 

What is Retail? Selling goods / services to “end user” Displaying goods to customer Providing choice to customer Breaking bulk? Even wholesalers break bulk.

Difference b/w Retail & Wholesale : 

Difference b/w Retail & Wholesale End User Breaking bulk Margins Estimated markup or Retailers can be even 300% (ex. For Jewelry) Pricing Price / Volume / Credit / Regulatory risk

What Retailers do … : 

What Retailers do … Source in bulk Break the bulk Set up stores / front ends Sell the goods / services Earn a profit ?

Types of Retailers : 

Types of Retailers Energy Furniture Fashion Specialty Stores (Auto, Computer) Grocery Conclusions?

Store Format / Layout / Departments : 

Store Format / Layout / Departments

Store Formats : 

Store Formats Mom and Pop stores Typical corner stores Few Limited items Usually of daily needs Food Items Stationery Department Stores Specialty Stores Discount Stores Convenience Stores Factory outlet Supermarkets / Hypermarket Shopping Malls Category Killers

Store Layouts / Retail Floor Plans : 

Store Layouts / Retail Floor Plans Free Flow Layout Grid Layout Loop Layout Planogram: A drawing of how merchandise physically fits on store fixtures

Store Departments : 

Store Departments Bakery & Deli Bank Boys & Girls Checkout Dairy Electronics Garden Hardware & Automotive  Health & Beauty House ware Infant & Toddlers Ladies  Meat Men’s Produce Seafood  Seasonal Sporting Goods Stationery Toys

Retail Department - Produce : 

Retail Department - Produce

Retail Department – Organic Food : 

Retail Department – Organic Food SoyCornPapayaTomatoesPotatoesSquashSugar Beet No genetic engineering from organic farming and food production.

Retail Department - Cold storage : 

Retail Department - Cold storage Cold storage: A facility that stores frozen foods and perishable items that need refrigeration or special handling. Food preserved by freezing, such as fruits, vegetables, specialty foods, dinners and ice cream. Convenience food: Prepared products, such as frozen or microwavable foods, that are quick and easy to fix.

Retail Department - Dairy : 

Retail Department - Dairy Milk (including dry milk), cream, sour cream, yogurt, eggs, butter and substitutes such as margarine, cheese, and ice cream

Retail Department - Meat : 

Retail Department - Meat

Retail Department - Deli : 

Retail Department - Deli Deli products: Meat and cheese ends used for sandwiches, salads or samples. delicatessen: An in-store department with cooked foods, salads, cold cuts and cheeses, etc.

Retail Department - Bread : 

Retail Department - Bread

Retail Department - Ready-to-go food : 

Retail Department - Ready-to-go food

Retail Department - Pharmacy : 

Retail Department - Pharmacy

Retail Department - Cosmetics : 

Retail Department - Cosmetics

Check Out : 

Check Out

Check Out : 

Check Out Where customer transactions occur and where the register, scanner, and bags are located. Checkout rack: candy, gum, razor blades, cigarettes and magazines.

Scanning : 

Scanning Bar Code - A unique identification code on products, pallets and coupons. The code is read by an electronic scanner for receiving, ordering and inventory control purposes

Bagging : 

Bagging Express lane: A lane used to check out customers with a limited number of items. Bag Stuffer: An ad circular placed in a customer's grocery bag during bagging

Retail Operations / POS : 

Retail Operations / POS

Retail Operations : 

Retail Operations Modes of Accepting payment – Cash / Check / Credit Card / vouchers / gift coupons, etc. Store space allocation - Planogram Personnel Store maintenance Inventory management Security Computerization

POS- Point of Sale : 

POS- Point of Sale POS - abbreviation for point of sale (or point of service). This can mean a retail shop, a checkout counter in a shop, or a variable location where a transaction occurs. A check-out counter, checkstand, or checkout is the aisle where people place items they have chosen to purchase from a store, such as a supermarket or department store.

POS – Cash Registers : 

POS – Cash Registers Electronic Cash Register (ECR): A stand-alone, point-of-sale terminal used by a cashier to check or scan customer's orders.

Product Identification : 

Product Identification Barcoding Barcode symbol is a pattern of bars and spaces following specific standards When read by a scanner, it interprets the bars and spaces into characters and numbers A Barcode identifies a product The bars are usually found on consumer products and are used mainly for inventory control. Labels A Label is a tag or sticker with merchandising information of what belongs in that place on the shelf or hook in the planogram or display. Reflects the price of an item Signs display special message about items Bin Labels / Shelf Tags

Retail Terms / General : 

Retail Terms / General

Retail Terms : 

Retail Terms ASN Advance Shipment Notice / Note Identify customers of a shipment Lead Time amount of time required for an item to be available for use from the time it is ordered Vendor-managed inventory (VMI) Supplier managing the inventory levels and purchases of the materials he supplies

Loss Prevention : 

Loss Prevention Shrink The amount of missing items due to poor management controls: Shoplifting Employee theft Vendor Frauds Administrative Errors Spoilage / Breakage Assessment Preventive Actions

Purchase Order : 

Purchase Order A document used to approve, track, and process purchased items. A purchase order is used to communicate a purchase to a supplier. It is also used as an authorization to purchase. A purchase order will state quantities, costs, and delivery dates. The purchase order is also used to process and track receipts and supplier invoices/payments associated with the purchase.

Supply Chain : 

Supply Chain SCM is the process of planning, implementing, and controlling the operations of the supply chain with the purpose to satisfy customer requirements as efficiently as possible. spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point-of-origin to point-of-consumption. Elements of Supply Chain. Supplier Producer Distributor Retailer Customer Service and support

The Retail Supply Chain : 

The Retail Supply Chain Store (H-E-B) Warehouse (H-E-B) Manufacturing Plants (H-E-B) Places Store orders Places Purchase orders Invoice to Store CUSTOMER Purchase goods Pay for the goods Supply goods Invoice to Warehouse Direct Store Delivery (DSD) Direct Payment, upon sales Trip – Supply goods Traffic – Supply goods Vendor Item

Pricing : 

Pricing Price is the amount of money which the customer needs to pay to retailer while purchasing. Price lining is the use of a limited number of prices for all your product offerings. A loss leader: is a product that has a price set below the operating margin. This results in a loss to the enterprise on that particular item, but this is done in the hope that it will draw customers into the store and that some of those customers will buy other, higher margin items.

Pricing Strategies : 

Pricing Strategies Competition based pricing - Setting the price based upon prices of the similar competitor products. Cost plus pricing - This is the simplest pricing method. The firm calculates the cost of producing the product and adds on a percentage (profit) to that price to give the selling price. This method although simple has two flaws; it takes no account of demand and there is no way of determining if potential customers will purchase the product at the calculated price. Price = Cost of Production + Margin of Profit. Creaming or skimming - Selling a product at a high price, sacrificing high sales to gain a high profit, therefore ‘skimming’ the market. Usually employed to reimburse the cost of investment of the original research into the product - commonly used in electronic markets when a new range, such as DVD players, are firstly dispatched into the market at a high price.

Store Personnel : 

Store Personnel Store Director / Manager – responsible for the smooth functioning of the store Department Managers – ensures that orders for items belonging to the department are sent on time and items placed on aisles to avoid empty aisles. Department workers - are people that work in one or more departments to stock the shelves to ensure that the customer has enough product to purchase Customer Service Manager - is a person who interacts with the customers to solve problems, They make sure that enough “checkout” stations are open and available for customer use.

Store Personnel (contd.) : 

Store Personnel (contd.) Cashiers - A cashier is a person who interacts with the customers to “scan” the customer’s purchases and to collect tender for these purchases Courtesy clerks - is to place the customers purchases in a vessel that can be used to transport the products from the supermarket to the customers residence Pricing coordinator - their responsibility to ensure that the scanning computer item data base has the correct information and matches the shelf tag. Inventory Control Clerk - to monitor the delivery of the DSD products. Bookkeeper - performs the accounting functions in a store

Thank you : 

Thank you