CONTROL-M Training Services :
CONTROL-M Training Services GSS America has a pool of skilled BMC CONTROL-M trainers and offers training services to clients.
Enhances the skills of existing CONTROL-M staff.
GSS America provides three levels of training
Scheduler 1 - Operator Training (Introduction to CONTROL-M and its concepts)
Scheduler 2 – Scheduler Training
Administrator Training – Covers all aspects of product administration from installation to troubleshooting
Training is delivered on-site, online (Web) or at GSS America’s training facilities in Hyderabad.
CONTROL-M Migration Services :
CONTROL-M Migration Services GSS America has wide Upgrade and Migration Experience with CONTROL-M, be it a upgrade/migration from older versions to the latest or migrating from other job schedulers to BMC CONTROL-M.
Over 500 CONTROL-M Upgrade/Migration projects successfully completed.
Expertise in migrating the production environment from almost all Job Schedulers to CONTROL-M, including custom developed applications.
Developed specialized tools to automate the migration process and reduce error percentage, manual intervention, time and Cost.
GSS RIM Support Services for CONTROL-M :
GSS RIM Support Services for CONTROL-M 24 x 7 production job monitoring.
Alert monitoring and handling.
Perform simple fixes like job re-run, one time job editing if possible.
Escalating Job failures, Service delays and other exceptions.
Providing product documentation / product updates.
Advising product Fix Packs. Job scheduling
Calendar management
Trouble shooting with CONTROL-M server and agent connectivity issues
Trouble shooting with NOTOK jobs.
CONTROL-M component management from Configuration Manager
Trouble shooting with EM/Server connectivity issues.
Creating and managing shout destinations.
Starting and Stopping services and scripts.
Job Sysout and Log handling. Installing and configuring CONTROL-M components
Trouble shooting with CONTROL-M Components
CONTROL-M server Administration
Migration
Database mirroring and trouble shooting
Cluster management
Database size and capacity planning
SSL Administration and management.
Corba configuration and trouble shooting
CONTROL-M security and Authorizations.
GSS America BMC Relationship :
GSS America BMC Relationship Elite BMC Partner
Certified Services Provider
Certified First Level Support
Certified Training Instructors
Conversion and Implementation Experts - Real Life Expertise
BMC Technology Alliance Program
BMC MarketZone Certified Product Offerings
Worldwide Presence
Dedicated Support
Level 1
Managed Services
Dedicated Development Team that creates custom CONTROL-M application enhancements and interfaces
GSS Introduction :
GSS Introduction GSS America was founded in 1999 and has since been a leading Global IT Services company focused on providing scalable and cost-effective solutions using global delivery model.
Acquired Infospectrum Consulting in 2006
Certifications
CMMi Level 3 Certified
ISO 9001
ISO 2000
ISMS 27001
Global Footprint includes offices in:
India
Dubai
Kingdom of Saudi Arabia
United States
Singapore/Malaysia
Annual Revenue of approx. 100 Million USD
Staff of 1,000+ Globally
GSS America BMC Products and Services :
GSS America BMC Products and Services Software
GSS America Application Interfaces
GSS Web – A tool which web enables the BMC Enterprise Manager GUI (much like Citrix) http://ctm2k3.gssamerica.com/gssweb
GSS Reporting Facility which provides over 75 customizable reports specific for the customer’s CONTROL-M environment. http://ctm2k3.gssamerica.com/ReportFacility
Services
Level 1 Application Support
Control-M Upgrade / Migration
Control-M Training
Remote Infrastructure Managed Services Support
Questions? :
Questions?