EFQM Excellence Model by Operational Excellence Consulting

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Presentation Description

The EFQM (European Foundation for Quality Management) Excellence Model is the most prestigious award conferred on European organisations in recognition of their attainment of world-class standards of business excellence. ​ Objectives • Understand the EFQM framework as a model for business excellence • Explain the EFQM Criteria for Business Excellence • Define the EFQM Criteria Point Values and Scoring Guidelines • Describe the EFQM assessment and site visit process Contents 1. Overview of the EFQM Award 2. EFQM Criteria for Business Excellence 3. Award Criteria Guidance Points 4. Scoring Guidelines 5. EFQM Assessment 6. Preparing for Site Visit 7. EFQM Award Recipients 8.Your organisation’s performance and alignment plan) Appendix To download this presentation, please go to http://www.oeconsulting.com.sg

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Presentation Transcript

EFQM Excellence Model A Model for Business Excellence:

EFQM Excellence Model A Model for Business Excellence

Objectives:

Objectives By the end of this briefing, you will be able to: Understand the EFQM framework as a model for business excellence Explain the EFQM Criteria for Business Excellence Define the EFQM Criteria Point Values and Scoring Guidelines Describe the EFQM assessment and site visit process NOTE: As this is a PREVIEW , only selected slides are shown. To download the complete presentation, please visit: http:// www.oeconsulting.com.sg

Contents:

Contents Overview of the EFQM Award EFQM Criteria for Business Excellence Award Criteria Guidance Points Scoring Guidelines EFQM Assessment Preparing for Site Visit EFQM Award Recipients (Your organisation’s performance and alignment plan) Appendix

About EFQM:

About EFQM EFQM is a global non-for-profit membership foundation based in Brussels, Belgium Has over 500 members covering more than 55 countries and 50 industries Provide a platform for learning and improvement Custodian of the EFQM Excellence Model First EFQM Award was given out in 1992 Overview of EFQM Award Note: EFQM = European Foundation for Quality Management

What is the Purpose of the EFQM Excellence Award?:

What is the Purpose of the EFQM Excellence Award? I dentify organisations that will serve as role models for other organisations H elp organisations assess their improvement efforts Help to strengthen Europe’s competitiveness Overview of EFQM Award

Benefits of Applying for EFQM Recognition:

Benefits of Applying for EFQM Recognition Create enthusiasm for improvement Instill a culture of excellence Receive a blue print of your results Independent assessment Improve your competitiveness International visibility and recognition Overview of EFQM Award

Key Characteristics of the EFQM Model:

Key Characteristics of the EFQM Model Focus on results Tools used to obtain results are non-prescriptive and adaptive The criteria support company-wide alignment of goals (results) and processes (enablers) Supports goal-based assessment Overview of EFQM Award

Fundamental Concepts:

Fundamental Concepts Overview of EFQM Award Source: EFQM

Journey to Business Excellence:

Journey to Business Excellence ISO 9000 World Class Overview of EFQM Award

From Good to Great…:

From Good to Great… “Greatness is not a function of circumstance. Greatness is largely a matter of conscious choice, and discipline.” — Jim Collins, author of Good to Great: Why Some Companies Make the Leap. . . and Others Don’t Overview of EFQM Award

EFQM Excellence Model (9 Boxes):

EFQM Excellence Model (9 Boxes) Enablers Results Leadership People Strategy Partnerships & Resources Business Results Processes, Products & Services People Results Customer Results Society Results Learning, Creativity & Innovation EFQM Criteria for Business Excellence The EFQM Excellence Model allows people to understand the cause and effect r elationships between what their organisation does and the Results it achieves.

RADAR Logic:

RADAR Logic Required RESULTS Plan and develop APPROACHES DEPLOY Approaches ASSESS & REFINE Approaches & Deployment Note: RADAR = Results, Approaches, Deploy, Assess & Refine EFQM Criteria for Business Excellence Source: EFQM

RADAR Logic:

RADAR Logic R - To what extent are  results  used to set targets for process performance? A - To what extent is a clear  approach  (procedures for example) defined and understood? D - To what extent is the approach  deployed  (i.e. does everyone follow the approach or is deployment patchy)? A - To what extent is the process  assessed  (i.e. measurement that asks the question “is it working the way it should”)? R - To what extent is the process  reviewed ? (i.e. a review of whether the overall approach is still relevant and suitable )? EFQM Criteria for Business Excellence

Assessing the Enablers:

Assessing the Enablers EFQM Criteria for Business Excellence Source: EFQM

Assessing the Results:

Assessing the Results EFQM Criteria for Business Excellence Source: EFQM

Guidance Points Distribution:

Guidance Points Distribution Award Criteria Guidance Points Enablers Results Leadership People Strategy Partnerships & Resources Business Results Processes, Products & Services People Results Customer Results Society Results Learning, Creativity & Innovation 9 0 9 0 8 0 100 140 200 150 9 0 6 0

Scoring Guidelines - Approach:

Scoring Guidelines - Approach Scores Attributes 0% 25% 50% 75% 100% Sound: Approach has a clear rationale There are well-defined and developed processes Approach focuses on stakeholder needs No evidence or anecdotal Some evidence Evidence Clear evidence Comprehen-sive evidence Integrated: Approach supports policy and strategy Approach is linked to other approaches as appropriate No evidence or anecdotal Some evidence Evidence Clear evidence Comprehen-sive evidence 0% - 10% 15% - 35% 40% - 60% 65% - 85% 90% - 100% Scoring Guidelines

Scoring Guidelines – Deployment:

Scoring Guidelines – Deployment Scores Attributes 0% 25% 50% 75% 100% Implemented: Approach is implemented No evidence or anecdotal Implemented in about 1/4 of relevant areas Implemented in about 1/2 of relevant areas Implemented in about 3/4 of relevant areas Implemented in all relevant areas Systematic: Approach is deployed in a structured way No evidence or anecdotal Some evidence Evidence Clear evidence Comprehen-sive evidence 0% - 10% 15% - 35% 40% - 60% 65% - 85% 90% - 100% Scoring Guidelines

Scoring Guidelines - Results:

Scoring Guidelines - Results Scores Attributes 0% 25% 50% 75% 100% Trends: Trends are positive and/or there is sustained good performance No results or anecdotal Positive trends and/or satisfactory performance on some results Positive trends and/or sustained good performance on many results over the last 3 years Strongly p ositive trends and/or sustained excellent performance on most results over at least 3 years Strongly p ositive trends and/or sustained excellent performance in all areas over at least 5 years Targets: Targets are achieved Targets are appropriate No evidence or anecdotal Favourable and appropriate in some areas Favourable and appropriate in many areas Favourable and appropriate in most areas Excellent and appropriate in most areas 0% - 10% 15% - 35% 40% - 60% 65% - 85% 90% - 100% Scoring Guidelines

The Assessment Cycle:

Engage Management Team The Assessment Cycle EFQM Assessment

Types of Assessment:

Types of Assessment Self-assessment Committed to Excellence Assessment Recognised for Excellence Assessment EFQM Award Assessment EFQM Assessment

Objective of the Site Visit:

Objective of the Site Visit Verify and Clarify Appropriateness and effectiveness of the A pproach Extent of D eployment Integration of Approach into the business p lan Breadth and depth of Results Cycles of improvement Additional Results achieved during the interim period Clarification of report Preparing for Site Visit

The EFQM Award Recipients…:

The EFQM Award Recipients… EFQM Award Recipients

Getting Started in the EFQM Excellence Journey:

Getting Started in the EFQM Excellence Journey Source: EFQM

END OF PREVIEW:

www.oeconsulting.com.sg END OF PREVIEW To download this complete training presentation, please visit us at:

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